Xfinity 4+

The reason I gave a 2 star rating because the last couple of weeks my tv shows stop and resume later in a story line on channels 13. Also the tv service goes off also. Also yesterday I went to my local provider to pay my bill and paid with cash to avoid the issues I’ve had with the kiosks the last 3 months. Today I get an email telling me my payment was declined (even though my receipt says my payment was successfully taken). When I called the 1-800-Xfinity number I spoke to John #4022 who was trying to sell me protection I repeatedly told him I wasn’t interested in. He continued to try and alarm me by saying I could be in danger of my information being put out on the dark web. I don’t appreciate anybody that doesn’t listen to a customer. When I asked him to give me a number where I could verify my payment was ok or give me a phone number to call to speak to someone that could help me he said he didn’t have a number and couldn’t transfer me to someone that could help me. He also tried to alarm me by telling me how expensive it was to have a technician come out on a service call. I intended to pay by cash and if I keep getting this other unsolicited email I will look for somewhere else to do my business. I considered one star, but prior to today I had enjoyed my service. This definitely has made me start rethinking my business with Xfinity.

Me and my wife got Xfinity installed on 4/15 for the 800mbps and literally 10 days later on 4/25 there was a 3 hour outage! I tried contacting customer service but all I got was automated responses that said “we are working on it”, this is all when I wanted to talk to a human. It took over an hour for me to finally talk to a human by walking around the neighborhood and having to find the Xfinity truck. The technician said the outage was because they were moving locations to another area and it would take up to 3 additional hours. This is unacceptable for people working from home and I ended up switching to ATT that same day. No thank you Xfinity! Additionally when I called about cancelling the service they said they were not able to provide written confirmation that I would not be charged and should just take their word for it for the 30 day guarantee. If you advertise your company as trustworthy and reliable and can’t even provide a simple email confirmation of what you verbally say over the phone…then maybe your company culture and values are not aligned with your practices. Say what you do and do what you say. Word of free advise….Xfinity if you plan on claiming yourself as “reliable” please don’t have an outage before your “30 day guarantee”. If you do, please have (at least) the lowest level of courtesy to come through and confirm in writing that you will compensate for your lack of commitment to the promise you have made of “reliable” service.

So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.