Alaska Airlines

Name: Alaska Airlines
Rating: 4.8 (1416218 reviews)
Author: Alaska Airlines, Inc.

Travel

Free

1.4M Ratings
Ages

4+
Years
Category

Travel
Developer

Alaska Airlines, Inc.
Language

EN
English
Size

142
MB

Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. Features of our travel app: • Book a flight; using Wallet funds or a discount code. You can use your points too! • Make sure to sign into your Rewards account; for easy access to all of your upcoming trips, view your balance and track your status points • Pre-order your Fruit & Cheese plate in Main Cabin, Premium Class and First Class (there's other goodies to choose from too) • Add your Atmos Rewards or TSA precheck numbers to your flight. How? Tap on your name on your flight info screen • Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more • Cancel or change your flight easily by tapping the 3 dots on the trip list • Purchase a seat upgrade using Apple Pay or stored payment • Check-in up to 24 hours before your flight • Add your boarding pass, Atmos Rewards and Lounge card to Apple Wallet for easy access • Share boarding passes, and flight details with family and friends • Keep an eye on First Class and Standby wait lists • Change to an earlier or later flight starting at 24 hours before your flight • Add flight details to your iPhone’s calendar • Track flights taken by friends and family You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile or Atmos Rewards at atmosrewards.com Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.

Ratings & Reviews

4.8

out of 5

1.4M Ratings

Airlines need to get with the times
03/12/2023

Alaskangirl333
I wish your app had the option to book a new flight when a flight gets canceled. I would also love to see digital options for obtaining hotel and meal vouchers when this happens. In this day and age, I feel it is archaic to have to stand in a line for several hours to get what I need. I love this airline and I want it to thrive. I would love to see app technology upgrades to all airlines. I will say that I do appreciate Ak Airlines for granting hotel and meal vouchers for my 2 canceled flights. My husband and I did have to fly into Dallas at one point and drive to get to Austin and we had to pay for that rental car. I would love it if a rental car could be an option that is covered when a flight gets canceled as well. This trip cost us a lot more than we were planing and the wait times to get help was insane. I could see the representatives were scrambling and visibly stressed out trying to assist everyone in the same predicament. They deserve a lot of kudos for doing what they could to help. We tried to resolve our issues online while waiting in line, but we’re told a representative would text us back in 50 mins or so each time. If there were options to pick a new flight, get vouchers and a rental car, that would have been incredible. Thank you for listening! I hope my input will incite some ideas for improvements for the future!
Airlines need to get with the times
03/12/2023

Alaskangirl333

I wish your app had the option to book a new flight when a flight gets canceled. I would also love to see digital options for obtaining hotel and meal vouchers when this happens. In this day and age, I feel it is archaic to have to stand in a line for several hours to get what I need. I love this airline and I want it to thrive. I would love to see app technology upgrades to all airlines. I will say that I do appreciate Ak Airlines for granting hotel and meal vouchers for my 2 canceled flights. My husband and I did have to fly into Dallas at one point and drive to get to Austin and we had to pay for that rental car. I would love it if a rental car could be an option that is covered when a flight gets canceled as well. This trip cost us a lot more than we were planing and the wait times to get help was insane. I could see the representatives were scrambling and visibly stressed out trying to assist everyone in the same predicament. They deserve a lot of kudos for doing what they could to help. We tried to resolve our issues online while waiting in line, but we’re told a representative would text us back in 50 mins or so each time. If there were options to pick a new flight, get vouchers and a rental car, that would have been incredible. Thank you for listening! I hope my input will incite some ideas for improvements for the future!
Best Airline App on the planet!
10/30/2020

JY - Burlingame,CA
As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA
Best Airline App on the planet!
10/30/2020

JY - Burlingame,CA

As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA
Disappointed (update)
08/16/2024

Chadleladle
Heidi from Customer Service you are a life saver! Alaska has been one of my favorite airlines for many years. Recently, I had two one way trips booked. There was a glitch on the app and when I looked the night before at the flight time for the first flight it was really showing the time for the second flight but had the correct airports for the first flight. So we missed our first flight. I even showed my partner the glitch and apologized as I felt partially responsible for the mistake. I just feel sick because I had known the flight was earlier in the morning, but saw the glitch and thought “Oh! I must’ve gotten it mixed up”. Got it in my head that our flight was at 1 pm. We purchased the saver fares and with no insurance as we booked these flights only a few days prior with no intention of having anything come up. There is a flight, same price, in a couple hours with 4-6 open seats. But because we purchased Saver seats we are told that there’s is nothing they can do. So enjoy taking our $700 for absolutely nothing in return. I hope you think it’s worth losing a customer that would generate thousands over the course of a lifetime. Southwest Airlines would NEVER they have a heart and Alaska’s is ice cold.
Disappointed (update)
08/16/2024

Chadleladle

Heidi from Customer Service you are a life saver! Alaska has been one of my favorite airlines for many years. Recently, I had two one way trips booked. There was a glitch on the app and when I looked the night before at the flight time for the first flight it was really showing the time for the second flight but had the correct airports for the first flight. So we missed our first flight. I even showed my partner the glitch and apologized as I felt partially responsible for the mistake. I just feel sick because I had known the flight was earlier in the morning, but saw the glitch and thought “Oh! I must’ve gotten it mixed up”. Got it in my head that our flight was at 1 pm. We purchased the saver fares and with no insurance as we booked these flights only a few days prior with no intention of having anything come up. There is a flight, same price, in a couple hours with 4-6 open seats. But because we purchased Saver seats we are told that there’s is nothing they can do. So enjoy taking our $700 for absolutely nothing in return. I hope you think it’s worth losing a customer that would generate thousands over the course of a lifetime. Southwest Airlines would NEVER they have a heart and Alaska’s is ice cold.
Check-in process is broken
Sep 20

bcchristensen
I experienced a problem both times when I attempted to check in using the mobile app (both round trip flights). The problem occurs when I have added my checked luggage, choose Apple Pay as my payment option, and then tap on the button that says to pay for luggage and check in. I’m then prompted by Apple Pay to approve the payment, which I do, and I receive an acknowledgment on the screen indicating that the payment was approved. The Alaska Airlines app then displays a screen that says, “Processing.”While it’s processing I receive a notification from my financial institution’s app informing me that a transaction from Alaska Airlines has just been authorized. Meanwhile, the Alaska Airlines app continues to say, “Processing” for a little while longer, then comes back with a message indicating that my check-in couldn’t be processed and to try again. When I attempt to check in again I get an error that says, “Check-in unavailable. Whoops! Something went wrong on our end. Please try again.” I continue to get this error each time I try to check in using the mobile app after that.I ended up having to go to the website on my desktop computer to get checked in, which worked fine. My concern now is if I’m going to be charged twice for the baggage fees. I won’t know until my financial institution runs their nightly process.
Check-in process is broken
Sep 20

bcchristensen

I experienced a problem both times when I attempted to check in using the mobile app (both round trip flights). The problem occurs when I have added my checked luggage, choose Apple Pay as my payment option, and then tap on the button that says to pay for luggage and check in. I’m then prompted by Apple Pay to approve the payment, which I do, and I receive an acknowledgment on the screen indicating that the payment was approved. The Alaska Airlines app then displays a screen that says, “Processing.”While it’s processing I receive a notification from my financial institution’s app informing me that a transaction from Alaska Airlines has just been authorized. Meanwhile, the Alaska Airlines app continues to say, “Processing” for a little while longer, then comes back with a message indicating that my check-in couldn’t be processed and to try again. When I attempt to check in again I get an error that says, “Check-in unavailable. Whoops! Something went wrong on our end. Please try again.” I continue to get this error each time I try to check in using the mobile app after that.I ended up having to go to the website on my desktop computer to get checked in, which worked fine. My concern now is if I’m going to be charged twice for the baggage fees. I won’t know until my financial institution runs their nightly process.

General bug fixes and performance improvements to enhance your app experience. Thanks for flying with us, and thanks for your help finding bugs. Please keep sending us feedback—we're always listening.

Version 7.6.7

4d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics