Citibank UAE

Name: Citibank UAE
Rating: 4.7 (14733 reviews)
Author: Citibank UAE

Finance

Only for iPhone

Free

15K Ratings
Ages

4+
Years
Category

Finance
Developer

Citibank UAE
Language

EN
English
Size

368.1
MB

iPhone

Manage your account • Log in securely and quickly with biometrics* • Secure transactions through multi-factor authentication and device binding • Keep up with your credit card/Ready Credit and bank statements, as well as urgent actions and latest transactions — all on your dashboard upon login • Discover personalised offers and upgrades • Temporarily block and unblock in case you Citi card is misplaced • View your accounts neatly grouped by category and easily track what you save, spend and invest • See your investments at a glance and have investment options at your fingertips • Stay updated with latest offers and service updates with App notifications Make payments and transfers • You can now conveniently copy your IBAN directly from the mobile app and share for seamless transactions and transfers • Tap ‘Pay later’ on your dashboard to easily convert credit card transactions and statement balances into monthly instalments under our instalment loan program • Activate Citibank Global Wallet in one tap and exchange foreign currencies instantly • Easily access all your credit card offers and discover how you can take advantage of Citi privileges • Use Citi PayAll to earn Citi Miles or Citi Reward Points when you pay for rent, education, maintenance fees, travel packages and events with your Citi credit card. Fees are applicable • Use your Citi Points or Miles to offset purchases made on your Citi Credit Card • Transfer money between your foreign currency accounts, place FX orders and price alerts • Enhanced look and feel for manage payee and Utility bill payment feature • You can now seamlessly setup and manage your investments via the Citi Mobile® App Need help? • Our smart FAQs section intuitively predicts what you’re looking for as you type If you have any feedback, we’d love to hear from you. Your feedback is important as it helps us improve the mobile banking experience. Send us an email at uaeservice@citi.com Citibank full disclaimers, terms and conditions apply to individual products and banking services. For more details, please visit www.citibank.ae The use of this Citi mobile app is for the customers of Citibank, N.A., UAE only. Content provided via this Citibank UAE app is not specifically created for any territory other than where Citibank, N.A., UAE operates/is licensed to operate. * Please note that biometric authentication methods like fingerprint or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions.

Ratings & Reviews

4.7

out of 5

15K Ratings

Credit card control
18 Jan

sobher
Like other local and international banks, their apps typically offer settings to control credit limits, stop online transactions, and temporary card blocking, which are essential for protecting against scams. It's surprising that an international bank like Citi hasn't yet included these features in their app. Moreover, it's perplexing that the primary cardholder can't see or manage supplementary cardholders through the app, given that the primary cardholder is ultimately responsible for paying the supplementary cards. Looking forward to this Basic feature.

Developer Response
Thank you for rating Citi Mobile® App. We are continuously working on enhancing your experience. Stay tuned!
Credit card control
18 Jan

sobher

Like other local and international banks, their apps typically offer settings to control credit limits, stop online transactions, and temporary card blocking, which are essential for protecting against scams. It's surprising that an international bank like Citi hasn't yet included these features in their app. Moreover, it's perplexing that the primary cardholder can't see or manage supplementary cardholders through the app, given that the primary cardholder is ultimately responsible for paying the supplementary cards. Looking forward to this Basic feature.
Developer Response 25 Sept
Thank you for rating Citi Mobile® App. We are continuously working on enhancing your experience. Stay tuned!
Absolutely horrible experience of using this app in Dubai
26/10/2023

Saadwasti
The app charged me twice for my credit card and left me with hardly anything in my current account … and I was being told by the Citibank representative that sorry we can’t do anything about it as it will take 4 days to return your money … even though they acknowledged it is the the bank and the apps fault that it happened… then again after 4 days when you call them back they say the same thing that it will take 4 working days … the bank in general doesn’t care for you if you aren’t a millionaire… for little people like us they don’t care … it’s interesting that if you need a credit card loan they will transfer it in minutes 🤣🤣 but if you ask to transfer the money they charged you extra from their own mistake … that will take “4 working days “… what an awesome bank!

Developer Response
Thank you for rating Citibank UAE® mobile app. We do apologize for the inconvenience caused. In order to address your feedback at the earliest, please send your contact number to uaeservice@citi.com for us to assist you or you may also contact CitiPhone.
Absolutely horrible experience of using this app in Dubai
26/10/2023

Saadwasti

The app charged me twice for my credit card and left me with hardly anything in my current account … and I was being told by the Citibank representative that sorry we can’t do anything about it as it will take 4 days to return your money … even though they acknowledged it is the the bank and the apps fault that it happened… then again after 4 days when you call them back they say the same thing that it will take 4 working days … the bank in general doesn’t care for you if you aren’t a millionaire… for little people like us they don’t care … it’s interesting that if you need a credit card loan they will transfer it in minutes 🤣🤣 but if you ask to transfer the money they charged you extra from their own mistake … that will take “4 working days “… what an awesome bank!
Developer Response 05/01/2024
Thank you for rating Citibank UAE® mobile app. We do apologize for the inconvenience caused. In order to address your feedback at the earliest, please send your contact number to uaeservice@citi.com for us to assist you or you may also contact CitiPhone.
No option to talk to the operator
26/04/2022

Yuri Snow
There's no option to talk to the operator. I keep calling many times and trying to find options in mobile app to reach the customer service but there's no any way to do so. It's so stressful and bad customer service. How we will be able to enjoy using your services if you will not assist your customer properly?

Developer Response
Thank you for rating Citibank UAE® mobile app. We do apologize for the inconvenience caused. In order to address your feedback at the earliest, please send your contact number to uaeservice@citi.com for us to assist you or you may also contact CitiPhone.
No option to talk to the operator
26/04/2022

Yuri Snow

There's no option to talk to the operator. I keep calling many times and trying to find options in mobile app to reach the customer service but there's no any way to do so. It's so stressful and bad customer service. How we will be able to enjoy using your services if you will not assist your customer properly?
Developer Response 10/05/2023
Thank you for rating Citibank UAE® mobile app. We do apologize for the inconvenience caused. In order to address your feedback at the earliest, please send your contact number to uaeservice@citi.com for us to assist you or you may also contact CitiPhone.
Lacks transparency
27/05/2023

salman84ae
I would say being a bank , being transparent should be upmost in terms of design principle. My main problem is the app for some reason don’t show what I am owed for the “current” billing cycle. It only shows the minimum payment due, it used to be shown before but they decided to be less transparent and remove it, so people might “miss” payments. I believe this can be classified as dark UX pattern. To get this information I actually need to find the pdf statement and even in the pdf statement it’s highlighted as secondary information. I must point out I have 4 other bank apps and this one is the only one with this UX problem. Other than that the app is great.

Developer Response
Thank you for rating Citibank UAE® mobile app. We do apologize for the inconvenience caused. In order to address your feedback at the earliest, please send your contact number to uaeservice@citi.com for us to assist you or you may also contact CitiPhone.
Lacks transparency
27/05/2023

salman84ae

I would say being a bank , being transparent should be upmost in terms of design principle. My main problem is the app for some reason don’t show what I am owed for the “current” billing cycle. It only shows the minimum payment due, it used to be shown before but they decided to be less transparent and remove it, so people might “miss” payments. I believe this can be classified as dark UX pattern. To get this information I actually need to find the pdf statement and even in the pdf statement it’s highlighted as secondary information. I must point out I have 4 other bank apps and this one is the only one with this UX problem. Other than that the app is great.
Developer Response 05/01/2024
Thank you for rating Citibank UAE® mobile app. We do apologize for the inconvenience caused. In order to address your feedback at the earliest, please send your contact number to uaeservice@citi.com for us to assist you or you may also contact CitiPhone.

We have been hard at work to bring improvements to our app. This update includes: • Emergency Center: You can now activate an Emergency Service Transaction Lock directly from the Citi Mobile® login page if you suspect fraud or believe your login credentials or accounts have been compromised. This lock applies to all your outgoing transactions, including pre-authorized and pre-scheduled payments • Inbox: You can now conveniently view your latest push notifications by tapping the new "Inbox" icon on the login page, without needing to fully log in

Version 13.8

23 Oct

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

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Ratings & Reviews

What’s New

Version 13.8

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Data Used to Track You

Data Not Linked to You

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