I was at my wits end with failed face ID because my apple screen is broken so when I phoned and explained my situation to Rami he was very helpful and patient making sure that my Apple wallet is registered and verified pronto plus also helped me open an online account where I could see my balance without having to go to an ATM to do just that…. Might seem small but to me it’s huge help! Thanks again Rami and very impressed with your help yesterday

Honestly I’ve never experienced such an inconvenient bank app where I have to literally calculate my credit card expenses manually every month to try and understand the bill, the credit card cycle is never clear, start and end date are never consistent they always change which messes up your budget. I end up with payments considered within the same bill while being under the impression that the next cycle had already begun and that these transactions won’t be charged for another month. I can never manage my budget well and there isn’t any clear way to check the bill of each month as a drop down menu, with a clear start and end date. Despite calculating manually my transactions every month to understand where I’m at, my calculations never match the bill. Something is not right. In addition to that, if I pay anything in installments, the full amount that I owe is added to the credit amount at the top instead of only showing the monthly amount owed. It is just IMPOSSIBLE to understand the status of your transactions or to understand which transactions account for the next bill. Plus the app doesn’t register the transactions on the spot, they remain “pending” for days which also forces you to calculate them manually in order to ensure you are not exceeding your budget. Overall HORRIBLE app and I have personally called Customer Service at least 5 times to complain while trying to inquire about the cycle’s end date, I’m not sure if our feedback is even considered to improve the app. I swear I sometimes consider switching to another bank only because of the trouble I go through with managing my credit card expenses on this app.

I am very disappointed with how my request was handled. I reached out to ask if my monthly payments could be reduced or restructured after I lost my job in Dubai due to circumstances beyond my control. I wasn't asking to avoid my responsibility—I genuinely want to pay my obligation and settle my account.Unfortunately, instead of offering any practical assistance or considering a payment arrangement that matched my current financial situation, my request was declined. Losing my job was not my choice, and I have been doing my best to manage my finances while supporting my family.I believe banks (like ENBD and DIB) should be willing to work with customers who are making an honest effort to repay their debts, especially during unexpected hardships. A temporary reduction in monthly payments or a restructuring plan would have made it possible for me to continue paying consistently.I hope the bank will reconsider its approach to customers facing genuine financial difficulties. Compassion and flexibility go a long way in helping loyal customers fulfill their obligations instead of making an already difficult situation even more stressful.

This app keeps failing to log me in , have called to customer service and they are saying that I forgot the password which I have not!!! Also my account just became 3200 less and no one knows why! I have talked with customer service representatives many times and still no one has a clue and saying that maybe the transaction was blocked and the merchant claimed which does not make sense because if we do preauthorization the money is already blocked and you ca not use and its immediate deduction from your account and now they are saying that the message was wrong I was not charged but if you add up all spendings there is missing money!!! I mean how dump you have to be!!! I don’t trust this bank and gonna close down my account and what’s worst I’m not sure if I could get my money back