The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.
1) With the Zoho Assist - Customer app, you can let technicians have a look at your iPhone remotely. The first thing you need to do is to request your technician for a remote support session.
2) The technician will then send you a nine digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3) You can then share your screens with the technician at the other end.
4) After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5) Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at anytime.
Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.
Bug fixes and performance enhancement.
Ratings and ReviewsSee All
Appears to integrate nicely with the Zoho Assist software. The IT technician connected onto your phone only has view access. One star off as there appears to be a connection time limit of five minutes. You can immediately start another session, but that’s inefficient.
Developer Response ,
Hi, Thanks for your feedback. For now, we allow only 5 minutes session for the free users. To get an uninterrupted session, please upgrade your plan.
Have a look at our pricing details from the given link https://www.zoho.com/assist/pricing.html.
Didn’t work on support end
We use Zoho assist regularly and never had an issue on computers. Tried this for the first time, allowed full access, followed directions on multiple devices using multiple support computers and not a one worked. All of them showed gray screens on the support end while saying recording on the iPhone and acting like it was trying to connect.
Developer Response ,
Our apologies for the inconvenience. Please share with us your registered email address with Zoho to email@example.com. That will help us analyze the issue better.
I’m giving the app 5 stars to outweigh the idiots who can’t distinguish the difference between Apple Customer service at 800-APL-CARE and the India Tech scam rings.
Don’t rate the app poorly because you got scam’d. This app helps legitimate businesses as well.
- Zoho Corporation
- 26.3 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Simplified Chinese
- Age Rating
- © 2020, Zoho Corporation Pvt. Ltd. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.