Since getting our personal switched to business I have had nothing up issues with Verizon. I asked for my email to be changed as they put my husbands email under me and my email under my husband. I then called in and she “fixed it” only to find out it that exact same Two month later. The rep also stated we would never ever (they stressed this) come close to using 300g of data on our router. Even after we told them we do zoom calls all day. We are approaching 700g each month. Manager was supposed to call me several times and failed to. I then had to go tot he store to get her number actually call her for anything to get done. The app says we have used zero data for the entire month while I get emails saying I’m over my data usage. When I called into Verizon the lady on the phone told me ignore those emails that it was inaccurate and wrong. We then had a $1,000 Verizon bill!!!!!! I loved y’all as my personal cellphone carrier. I Absolutely hate y’all as my business carrier. The manager did take off the extra charges and I’m appreciative but nothing has been offered to help the situation other than having to purchase another router. If I wanted to spend $500 on internet I would have just gone with at&t and had it ran to my house directly. I also have to redo the Face ID every friggin time I open the app. What’s the point if I have to log in every time to make the Face ID work but then go back to use it and have to redo it?!?!?! So incredibly frustrated.

This app could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around the app. I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.

I would rate the customer service negative stars if I could. I have wasted over 20 hours amongst 15 phone calls over the past eight months trying to resolve billing issues. When adding a the most recent line to my business account, it was added as a consumer line, NOT a business line! I was overcharged for several months and tried to resolve the issue. I can’t tell you how many times I waited on hold for a supervisor only to be disconnected before talking to anyone. I was promised a supervisor would call me back at least nine different times. It’s been almost a year and I have yet to get a call from a supervisor. One representative seemed to be extremely helpful and told me that I would be compensated a “$60 line credit per month for three years” and in all honesty, that seemed adequate seeing as I had experienced roughly $600 in overcharges already. The biggest kick in the crotch is that that credit was never applied. I literally just want my money so that I can take it elsewhere. It’s really sad because I’ve been a Verizon customer for almost 24 years now. This company is absolute trash now! No wonder they don’t want you recording the customer calls and representatives will threaten to hang up on you if you don’t stop recording. It’s gonna be fun to see how this plays out…

I was practically scammed into signing up for a business account at the Verizon store. I don’t even have a business but he said it was the best route to go and the cheapest. So I did it. I was told that each of my lines would be $45 a month. I have 3 lines. He gave me a rough estimate of my bill and it was close to $160. Also stated that signing up for business Verizon I would not have any activation fees so my first bill would be similar to the rest. My first bill came in and was close to $195 dollars. I was irritated right off the bat with Verizon. Contacted them via chat and they were able to get my bill corrected but took up to a certain amount of time for me to see the corrections on my account. So I ended up paying my first bill 3 days past due date due to me waiting for the correction to come through. My second bill just came it and guess what? Not correct again. So what did I do? Contacted Verizon via chat again! Not a fun task. This time they practically told me “sorry about your luck” and that grandfathered plans have gone up $5 per line. So there was nothing they could do. But that’s not the cherry on top of all this! They also tacked on an additional $5 on my account for a “late fee”. From my first bill waiting on it to get corrected and to show on my end. Long story short. What everyone says about Verizon is true. Bills are never correct and they are just greedy and money hungry. Sorry not from this guy. I ended up paying the full bill and I am switching providers tomorrow. Putting this review everywhere so other people are aware. It’s not about the money. I have the money. It’s the fact that they think they can just grab peoples money. Some are not as fortunate as others. That’s what irritates me.