Update: service is still crap, they reply with the same canned response, before you buy, try calling that number they gave me to call. It’s a bogus “welcome to Verizon” number. I guarantee you will call and spend 10-15 minutes navigating the menus to get answered by someone who is unable to help you. Caveat emptorThis app is very poorly built. User interface is a C at best. If using the call through option the app and the phones dialer open. There’s no way to get back to the one talk interface to 1)transfer calls 2) see who’s calling 3) change the ring tone (the option exists, but does not work) 4) calls get dropped 5) people your calling can’t hear you at times. If using call through, you have to press a number to accept the call. No way to override this. Verizon customer service is horrible, outsourced to other countries and trained to keep you away from tier 2 support, even if you know what the problem is. Verizon’s billing is so opaque the only way to understand the actual costs of each line is to extract the individual charges from multiple screens and add them to an excel sheet. Final thought: Verizon had always been a solid cell carrier. I took for granted it would extend to other business lines. This is not the case. One Talk platform is poorly built, poorly executed, and will cost you sales and tarnish your reputation in business. Shame on you Verizon.

This app is terrible. I didn’t believe the reviews and I wish I would have! I was led to believe it would be the answer I was looking for. One phone, multiple numbers, with the ability to text, call, etc. I have had nothing but problems since the day I installed the app. I have had to uninstall and reinstall the app several times but it hasn’t corrected the issues. I have spoken with several One Talk Representatives and I get the same answer, “nothing is wrong.” How can nothing be wrong when I constantly have dropped calls and can’t call the person back for a couple of minutes because it won’t connect. The messaging is disabled so I have to close and reopen the app for it to allow me to send a text. It won’t disconnect the call so I have to close the app to disconnect. And it won’t alert me when I have a voicemail so I have to call in several times a day and waste my time going through the prompts. My regular phone service has never dropped a call or had any of the issues One Talk has. I can sit in the same location without moving and One Talk will drop my call but my regular service is perfectly fine. Explain that one. I have been a Verizon customer since they started up in my area. This is the worst experience I’ve ever had. I’m rethinking who my provider should be. You would think with a huge company like Verizon they would take more pride into making sure their products work or offer a helpful solution.

We adopted Verizon for our business a few months ago. Project manager was fantastic. Once he was out of the picture & reality set in we had major issues. There are times when connection won’t allow you to use app - even with full bars & connected to WiFi. There are other times that calls drop as soon as the call starts. There are other times when our voices sound like chipmunks on speed or a slow talking creeper robot. They try to blame our individual phones or WiFi. However, we are all on different networks, phones & WiFi & all experience the same glitches. The only common denominator…this app. Additionally when I called customer support because no calls were coming through, it was discovered that they had randomly put us on a “holiday” that we didn’t request or agree to. After spending 2 hours on the phone attempting to correct this issue with a non-native English speaking rep, he somehow managed to undo our entire auto attendant & call tree. Our saving grace was that I happened to have the personal cell phone to our initial project manager & he went in to fix what had been undone. He shared that this is common with customer support. The portal is also NOT user friendly. And the outcome to clicking the wrong setting can have dramatic impacts on your business. Verizon should stick with cell phones & leave the business sector to someone else.

This app has a lag time between callers that makes talking with someone difficult. Also, the business customer service is horrendous! My One Talk was down in June unbeknownst to me until a friend called and told me they couldn’t get a call through. I was promised that it would be resolved the next day. When it wasn’t, I called again, and they had no notations of the previous call. I had to go through the problem again, only to be transferred to another person and repeat the problem for the 3rd time, not to mention that these customer service reps are obviously outsourced, so communication isn’t very easy. I was on the phone with them for approximately 90 minutes. I cannot be without a physical phone, so I went into a Verizon store and asked the guy to put the line on my cell phone. I thought was fixed until the bill the next month doubled. I called again only to be told I should’ve requested an advanced technician. Like how in the would am I supposed to know that??!!?? Also, it’s a different number that they cannot transfer you to. I requested the manager to get on the line and explain why the last technician did not tell me about an”advanced technician.” Then Sophie hung up on me. The phone rang immediately after, so I thought at first that it was an accident, but then the Verizon caller hung up again. Buyer beware!