My system has gone down twice for several days and the app has not sent notifications of a critical outage to me. All of my notifications are set up properly and I receive nothing from palmetto. My husband is having the same issue. This needs to be addressed as we have lost out on 2 weeks of solar due to not being notified that there was an issue.

The worst thing that I’ve done was to get solar. Salesman scammed me, Palmetto returned half the money back. Salesman sold it to me showing a different price. Need service done and have sent numerous emails and texts. I’ll I get is a return email stating a ticket has been generated. I’ve ask them to call me, still waiting, I want this system checked, no response. I can produce old electric bills and compare to newer ones and I don’t I am not realizing any difference. Paid 45k for this system and between paying the loan on it and bills being astronomically high ( not talking about the current rates either, those are gonna blow me out of the water) I do not feel any savings. Biggest regret ever, paying more than before when I should be saving. Every other person I know boasts about having zero or close to zero electricity bills, I get laughed at. Mine before this increase (winter and summer) were $500 to over $700 a month. I do not live in a mansion either. This is crazy! Palmetto wants to ignore me they are gonna hear me now starting with this review

When we fell in love with a property we wanted. We had a tough choice to make. The owner had a contract with vivant solar that he was unable to get out of. We tried and we were told if we wanted the house we would have to sign and accept Vivant original contract that the previous owner signed. We wanted to own our solar along with our roof of any other things that could or would be used on OUR PROPERTY. A year into owning our new home we had spoken to a sales rep from Palmetto. He was very well spoken and took time explain to us certain ways to get out of our contract with vivant. We were not happy nor saw any savings having vivant on our roof. After a few more months I removed the Panles and told vivant come get your equipment. Palmettos rep had asked what we were looking to do? We didn’t want a electric bill. He took a years worth of our bills & came up with the size system to accomplish this. He told us the cost & we would be paid for anything we didn’t use. National grid would buy our unused electricity. After purchasing and having Palmetto install our system. We were then told they would monitor our system for us. That we needed to sign a contract in order to sign up for the smart program. We asked what does palmetto make because this wasn’t told to us before our purchase. We also know palmetto wasn’t monitoring our electricity for free. We know know we were lied to and deceived. We were told 54k and we would make our money back sometime between the 5-6 years of owning. We are averaging close to 200 a month for electric. It’s better than the 450 a month paying vivant but palmetto clearly deceived my family and I. It’s unfortunate because we sought answers from the sales rep Sean. We felt he had integrity and was very convincing with how he said he wanted to help us so we could get out of vivant bogus contract. Palmetto isn’t as bad as Vivant. The new sun run. But they are not truthful with there sales and promises.

It costs a LOT to install the solar but Palmetto advised we’d be earning credits on our electric bill so we’d make out in the long run. Just the opposite especially when there’s a clause in the contract for Duke Energy which lets them that ALL the kWs left in your account at the end of May each year from your June bill. This year my husband was sick and to get the help I needed we left our house in January, to go live at my daughters so I’d have help caring for him. He passed away and I wasn’t able to return home till July, 2022. I didn’t worry about my electric bill as I paid a minimum amount and with no use I figured I’d have a LARGE credit when I returned home. I didn’t!Now looking back at my bills I noticed in April 2022 I had 1348 kWh, May 2022 another 995 kWs for a total of 2343 kWs credits, the June bill another 819 kWs for a total of 3162 kWs. But on the bill it shows “Reset” Duke took all my credits back! I called them today and asked why. I was told “The guide lines for North Carolina takes All credit back on May 31st each year, and the company that installed my solar should have made sure I knew this.” Palmetto didn’t make sure I knew this, they were to busy making their sales pitch to inform me of any set backs. I’m on a fixed income and I feel like I was used by Palmetto and now Duke Energy twisted the knife.