Love getting my time in at In-Shape Suisun and Elmira. Facilities are always clean, the employees are friendly and helpful as well. Wait times between equipment isn’t bad at all and I can typically get my entire workout knocked out in about an hour. I also like being able to put in more time staying active the entire time if I’m feeling motivated to put in more than 2 hours. Thank you In-Shape for accommodating all that you can throughout this whole COVID experience

I’ve been a member of the Capitola branch for a long time. I’ve seen different phases of the gym come and go and have been very happy with where it has come. Recently over the past two years, prior to the COVID 19 fiasco, this gym in Capitola has been sliding further and further down hill. The gym is dirty, employees standing around talking rather then helping patrons but more importantly within the current pandemic this gym has failed to keep up with nor enforce current guild lines. The wipe down rags have also been there but it’s the not holding gym members accountable masks is a problem. Whether or not you believe in mandate or not, a rule is a rule and they are not exempt. On 8/21 I witness a patron complain that a group of people were not wearing masks when there are signs clearing saying to wear them. Staff told the complainer they would have them put the masks on. I was there for 45 minutes and no one showed up. This is completely unacceptable. This gym needs to enforce the rules they have posted around the gym because, they are the rules. They are state and county rules. Take personal matters else where. I urge management to get their act together and do what the laws requires. Your not above it. People can deal with workers not working and occasional dust during the pandemic but the mask enforcement is ridiculous.

1. It constantly logs you out for no reason. However, using the back arrow usually fixes it because who the world remembers their member number? Whoever came up with logging in by member number is an idiot. 2. Recently there has been a banner at the top of the app saying you can add a profile picture. Does it say how or where? No. And I’ve looked. It’s not any where in the app. 3. Scheduling is pretty frustrating. I have the VIP membership so I can go to any in shape gym in my area. Having to come out of my “home” gym to find another area gym is clunky. 4. I wish there was a summary for what each class was in the app when I am signing up for a class. I’m not talking about a book. I just want to know the difference between a Beatz ride and a Freestyle ride without having to come out of the app and go onto the website. 5. I just feel like SO MANY other apps have a lot more thought put into their interface. I wish the developers of this app would spend the same amount of time on this one.

I was without the ability to use the app for almost two months after the last update issue and the desk staff didn’t seem to care about it apart from writing it down and passing it up to management, which I don’t think they ever did. One desk associate even had the nerve to tell me that my issue was above his pay grade and couldn’t help me with it because it was up to management. (Really???) I was not pleased with the attitude I got from some of the staff either when I would come in and ask to use an amenity without a reservation because I didn’t have access to the app, so I’ve been paying for a membership upgrade only to be treated like a street beggar; wow.Now that I finally have access the attitudes toward me have changed, but it does not excuse how much of an inconvenience it was to have to use a screenshot of my membership just to come into the gym while this issue was being resolved.