1. The CSR (customer service representative), that I spoke to yesterday, was super efficient, articulate and pleasant with explaining the differences of a previous competitor I used to have services with, and ADT+. She also set up an installation appointment for me the very next day, on a Saturday. This typically takes at least a month in advance to book with other companies I’ve used. She guided me through a safe payment portal to enter my information via email, instead of saying it over the phone, which makes me feel safer.🎇Flexibility and efficiency points 💪 👑 2. The installation professional called promptly when he was parking and guided me through the installation process with clear expectations set. He was a very knowledgeable, effectively proficient and helpful installation technician. 🎇Efficiency and reliability points ⭐️💪3. First impressions mean everything in business. It sets the tone for the entire company’s quality, reputation and customer-company relational structure. Being impressed and blown away by service is an understatement. I look forward to the future of telling everyone I know about this company if they ask, and I’m so excited and proud of them. I immediately called for stickers, to put on my door, to let everyone know who I’m with. Exceptional overall quality service!!!!🙂✌️👑 Everything (the equipment and app) works seamlesslyand it’s fun to use.👀 Features: The app has night vision for indoor cameras, real time movement notifications and finally I feel safer already! Live monitoring is included with typical services. Praise God!! 👍⭐️💪🎇 No critiques. I’m simply grateful, and genuinely appreciative for this way of protecting my home, and for projective future endeavors. Thank you. 🙏 Well done 👍Score: 💯 Grade: A+ (with ADT+) 😃Sincerely,Jeannet Pierre

LOVED the Nest app, my security system, doorbell, outdoor cameras and smoke detectors all in one app and easy to access. Only after installing and setting up the ADT+ app and ADT Self Setup system and linking the ADT+ app with permissions to Google do you find out gen 1 cameras and doorbells are not compatible. My Nest Hello door bell does not show up in the ADT+ app and funny enough my Next Outdoor Cam (which is not supported) shows up in the ADT+ app but has a black screen with a warning stating limited function. (No amount of trouble shooting will fix this) In fact the only Nest/google product that does have access in the ADT+ app is my Nest Thermostat. ADT and Google are both unaware of what actually works and doesn’t work, hours spent talking to them booth. Their solution? Buy a new Google battery doorbell and Google Outdoor battery camera if you want it all to work in one app… I spent close to $1000 on my Nest alarm, doorbell and camera and per usual Google has messed it all up. Stay away and invest in something like Ring where everything actually works in ONE app!*UpdateI called the number that ADT suggested in their corporate response.. zero progress made on either side, waste of time for all parties involved. Total garbage app

Got a self install kit from the google deprecation of its security system. Oh boy, I hit I think every issue others have called out in their reviews, it’s so obviously broken I can’t imagine why the company has not fixed it. You need to call their number and speak with a person to unbreak your account so you can even login. Countless other errors that magically fixed themselves after 10+ retries. If anyone has used another self service app, this one is missing obvious features such as a glance of the devices in the system. A simple question “are any doors open?” is not answerable without multiple taps around the app. Take a look at the countdown when you arm your system. I’ve never seen a countdown go in two second increments. Except they are not exactly 2 seconds, I’ve seen it jump 3 seconds before. ADT has a real stinker of an app with this one. Google integration, like others have said, is broken at best and nonexistent for most. I’ve disabled it to get rid of the black screen nest cameras that claimed to be supported but most definitely are not.

Please be mindful this is a contract company and if you would like to leave, you have to pay entire amount upfront regardless if the faulty equipment works or not. We could not use our equipment for 3 months due to the app not working and we were still being charged. The customer service is hard to get ahold of and cannot fix any issue you have with the app or equipment. The worst part is they know the app doesn’t work and prompt you to log in online however the online version prompts you to use the app. A lot of the functions on the app do not work and prompts you to call customer support, who when you can actually get to speak to them tell you they will call you back and never do ! I am currently still stuck in practice mode supposedly only a 7 day period (does not monitor) although I’m paying for 24/7 monitoring I’ve had this system since December ! Unfortunately I purchased this system (self service) before I saw the app reviews. Hopefully this helps anyone considering ADT, ADT + or anything else they provide don’t do it !