Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.
With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.
Discover the key features that can transform your service experience
● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
● Request management: Create, edit, and manage incident and service requests with ease.
● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
● Change management: Filter, sort, search, and take action on change requests.
● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.
If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.
Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
App is great and helps make the request submission process faster and easier except the attachment feature stopped working on my app. It allows me to attach pictures and documents not once opens, they do not show up.
Developer Response
Sorry for the inconvenience caused. Please send that screen recording of the issue occurred to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.
MSP Instance no longer supported
k_c71
My company runs an MSP and we use ServiceDesk Plus MSP Cloud. We were able to use this app to respond and update requests for our customers until about a month ago. Now we get a message saying MSP is not supported by the app. When we contacted support we were told they are working on a separate app for MSP. Not sure why you would when this app worked until recently.
Difficult to use
HighHopes2014
The app is complicated and difficult to find basic information. Just finding original ticket details is a pain. It shows latest conversations but have to go to properties to find original ticket details.
Need CMDB Access
KyleTG83
Has all the basic features needed except one, CMDB. There is access to Assets but not configuration data which is needed when in the field. When will this be added to the mobile app?
Developer Response
Thanks for your feedback. CMDB feature has been added to our roadmap. It will be prioritised based on the demand and we will let you know once it is supported in our mobile app. Please reach out to us at servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com for any further information.
1. Enhanced Audit Form UI for a smoother, more intuitive experience.
2. General Bug fixes and stability improvements.
Version 7.14.8
The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
