I liked the old app. It was well organized and easy to find what you needed or wanted. All you had to do was click the button and you got the coupon and it added it to your “shopping list”. You could easily add your own items to the list, which I can’t seem to figure out how to do now. The old app showed what aisle the product was on and I can’t seem to find anything like that on this one. On the old app, when you viewed the weekly ad, you could click on an item and add it to your list, but on the new one you cannot do that. It made it convenient because then your shopping list was all in one place. I appreciate that they added the feature of online shopping, but I feel like it could’ve been done with the old version. All that they would’ve had to do was add a button to each item, when you viewed it, that said “add to cart” right by the button that said “add to list”. Another negative is that Safeway has not yet added an option to shop with the state funded food card. Some people, unfortunately, are needing to utilize that program and without this option, they cannot shop online and do the pick up or delivery service so they are forced to go inside or not shop there at all. It just doesn’t feel convenient to me and I have been frustrated by it several times.

I love a lot about this app and it’s so helpful and I’m so grateful they’ve made this. I use apps for other grocery stores too. So with that in mind, there are a few features I’d love to add to truly make this app a 5 star app. First off I think I should be able to look up items in the store easily using a search function in the app. I do like like how the app seems to change function a bit when I enter a Safeway or Vons store. Also when you scan a product there should be similar product recommendations that pop up as well, even companion products. Buying hot dogs? Suggest to me that I might need mustard and buns and what aisle in my store I can find those in. That’s extremely helpful. Also include the ability to add to my shopping list from the suggested items. Also club cards are connected to phone numbers. Usually a cell. Ask me permission to send text messages and offer me a dollar off coupon for signing up for texts. When I’m in the app creating my list send me a text message asking if I’d like to have those items delivered for free. That would be amazing. These are functions that would be helpful and also beneficial to both the customer and the store because it will retain better that customers business. Why go somewhere else when I have all my needs met in one place? It would be brilliant.

I am shopping for pickup, I have selected my store. Each time I search for a product, I get a massive amount of listing for bulk products “sold and shipped by” random suppliers. That would make sense if I clicked on the marketplace option, or was shopping for a shipped order, but not when o have pickup and a store selected. And the filter toggles “include out of stock items” back on for every search. So how am I picking up things at my local store tomorrow that are shipped by other companies, or out of stock? I can’t, and I can’t filter all the noise out, so there are hundred of extra junk results when I am just trying to make a simple pickup order. Either filter pickup shopping as only showing things literally available to be picked up from the store, or at the very least add Safeway to the list of “sold by” in the filter so I can choose to not see all the other nonsense. Please fix this or add those extra filters as a work around ASAP.Update edit: thanks for the response, I already contacted support through the app before writing my review, did all the troubleshooting they suggested including going to the website in the browser and seeing the same thing, clearing the cache! quitting and restarting the app, logging out and back in, and uninstalling and reinstalling. In the end the result was just “it’s a known issue, your name has been added to the list.” But I guess it’s more than just an app problem if it’s on the website too.

I’ve been ordering Safeway deliveries from Seattle for 6+ months. These last 2 months have been pretty bad. Almost every order is late, typically arriving 2 hours past it’s 4 hour delivery window. Occasionally it does not even arrive the same day. Delivery is very inconsistent. On top of that, it’s been pretty common that items are missing. One order recently was missing half of its items. It took over 3 weeks to be refunded for those items. I also pay for a fresh pass subscription. Safeway does nothing when their delivery is late. No apology, no compensation, no discounts, just consistently bad delivery experiences. The app itself isn’t great either. I like that you can browse previously ordered, search, and cart from different screen layers at the same time. That’s helpful. But the delivery tracking hardly works and the interface is awful. #1 the estimated time always shows some random time that has already passed and is wildly inaccurate. #2 idk why but sometimes you have you go within the app, then it opens a browser within the app that you have to sign into to see delivery tracking. Just weird. And the live chat interface is also bad. Some links you click on to narrow down your issue also brings up a browser within the app that you have to log into and continue chatting from. And then if you try and go back you’ll lose your entire chat. Just a really annoying experience overall. And that’s with paying higher grocer prices and delivery/fresh pass fees.