myCigna 4+

App doesn’t work

Update
After I posted my review, customer support contacted me the same day. A case was opened and fixed in two days after they figured out what was going on. Thanks for the quick response

[Previous review]
When I first downloaded the app it worked however I got a new iPhone in November. My old iPhone had a touchID and my new iPhone has faceID. According to the app I’m only allowed one biometric scan so I couldn’t switch to faceID. I contacted customer support to fix the issue. After uninstalling/reinstalling the app, resetting the password, etc., per the advice of customer service, the app no longer works. While I can login on my desktop, the app keeps giving me the same invalid credentials message when I try to log in. The app was nice when it worked but now it’s useless.

Developer Response ,

Hello. I'm so sorry you've had trouble and I'd like to look into this for you. Please email me at LetUsHelpU@cigna.com. I can help. -CM

Do not trust

You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected.

I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted.

Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.

Developer Response ,

Hello. I’m so sorry you haven't been pleased with the app or your plan. Please email me at LetUsHelpU@cigna.com. I would like to look into each piece of your experience. -CM

Doesn’t save login info

It’s a bit archaic these days to have an app that you have to physically input a password every time. There’s no Face ID option. I have to go into my phone’s password storage each time and search for Cigna to pull up what my password is, and it’s frankly just kind of a time waster. Especially as the mobile website will fill in the password automatically (although, I have to submit to two-factor authentication when I go that route, despite having already checked the ‘remember me on this device’ box 🙄). Also, you can’t pay your premium or bills on the app! That’s… ridiculous. After wasting my time hunting fruitlessly on the app for a way to pay, I went to the website. Makes me wonder why there’s an app at all!

That said, the app is set up in a user-friendly way. I like the way “find care” part is divvied up to help you determine the best option for your current situation. But last week, while attempting to set up a virtual appointment, I ran into a bug and couldn’t complete my registration. I had to start over completely on the website. Which, again, just wasted my time and irritated me. How does this app have such a high rating?