UPDATE: The same customer service representative who tried to help me the first time called today to follow up. She waited as I tested and retested the process, which now functions as expected. Kudos to Cigna for fixing it and this particular CSR for following up with me.ORIGINAL COMMENTS: After getting a repeated login error message, three calls to Cigna tech support totaling 30 minutes, being told (twice) to delete and reinstall the app, being told to change my password using the website, being told to limit my password to 11 characters (despite the website instructions to make it 8-12 characters) because the app doesn’t handle 12-character passwords well, all to no avail...I give up and will just log into the Cigna page on AOL using my dial-up modem. Maybe they have a MySpace page or an island on Second Life where I can see my insurance information.

My first application review and I had to give 2 stars…This is only about the app, not about the company or its services. 2 stars for being able to do half of the basic tasks on the app, but having to switch to their websites because of everything I’m going to rant below.It looks neat and organized at first but the more you use it the more annoying it gets. I’m in software industry and this is getting on my nerves every time I try to use it and give it another chance. Sigh…Smaller things first: it swipes the page when you scroll, it’s slow to load when you click. Slightly annoying one: it randomly shuts down when you click on something and asks you to log back in even when I’m actively using it. The actual problem that makes small bugs above more irritating than they actually are: the app doesn’t provide as much info as their website. Trying to assign a provider would ask me to go to the site, i can’t add a doctor to my care team unless I use their website, doing these on their website I would then have to constantly see their little pop up to download their app, WHICH DOES NOT PROVIDE THESE FEATURES OR HIDES THEM SOMEWHERE THAT IS VERY HARD TO FIND. Why do you guys bother building an app at the first place if you don’t plan on having the important features deployed first???

You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected. I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted. Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.

How does this have a 4.8 rating?! It’s very frustrating to have an app that won’t automatically pull up the password or allow you to save it. Considering how many people have complained about this specifically, I don’t understand why they’re not making this a top priority. But that’s only one problem. I’ve been having trouble getting the back button to work, particularly on the wellness portion, so I came to look at the reviews and see if anyone had some hacks. I’m not surprised to see how many other people complained about the functionality. I also agree that it’s not at all intuitive. And it only transfers my steps and exercise minutes from the apple health app, everything else needs to be manually entered. Then some things won’t save when I do try to enter them. But I could probably live with that if I didn’t have to try 10 times to go back to a prior screen. The frustration this app provokes defeats the purpose of what it’s intended to do: manage stress, save time, get healthy. I spent more time trying to choose the healthy habits on here, when I could have been implementing the habits instead. And having your ai generated response to every complaint makes no sense when you are the problem, not the user.