Amwell: Doctor Visits 24/7 4+

Extremely Happy w/ This Service

OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!

Poor experience in app + poor medical assistance

The application itself is very glitchy and buggy. There were multiple times the app crashed during setup. Once I did complete setup and attempted to connect with a provider online, I was told the provider I selected would contact me promptly. 15 minutes later there was no call and no record of the pending appointment anywhere on my account. There was no way to contact anyone or receive any kind of update. I attempted to set up another appointment in fear that I hadn’t properly set the original appointed - went through the entire process only to be told that my initial appointment was still pending, and I could not set up another appointment until the initial appointment completed. Another 15 minutes go by, and I finally get a call from a physician that was not the physician I selected.

He then proceeded to tell me that he wasn’t authorized to prescribe antiviral treatments for Covid 19 because I was not high risk, even though that is not in alignment with the CDC’s most recent messaging.

All in all, I spent hours and $80 to get told inaccurate information from a physician that was not the one I selected. While the $80 is the max you will pay, the app was unable to confirm my insurance carrier, so made me pay the full amount in full before I could see a physician. All in all - very poor experience and I will not use this app again.

Developer Response ,

Thank you for taking the time to let us know. This is important feedback and I will share this with the team.

App good, not so much on provider

The app was fine, but the provider I got the app chose because I wanted to see the soonest doctor available. The doctor was kind of not the friendliest of people but I guess that’s ok, I don’t know what kind of day he was having. He had an accent and that was kind of hard for me to understand but maybe my American accent was hard for him to understand too. Anyway, I listed in the app I am allergic to penicillin. During the video chat he also asked me my allergies and I stated penicillin. He ended up prescribing me augmentin. When I called the pharmacy to see if they received the script she said yes but asked me if I told him my allergy. I said yes and she said well you can’t take augmentin, it’s a form of penicillin. She knew that but I wondered why he didn’t? There was no way for her to call him back so I had to contact Amwells customer service. About 4 hours later, after my pharmacy closed, an Amwell rep told me they could t get ahold of the doctor and offered for me to see him again for free or see another provider for free. Initially I chose another provider but later decided to email them and just ask them for a refund instead. I’m new to this tell doctor thing and it just kind of worried me to not know if what one of their providers are prescribing me is okay for me to take or not. The Amwell customer service reps were great though.