I just recently moved from Virginia to NJ so had to switch from shopping at Harris Teeter and Food Lion to shopping at Acme and I used the apps for the previous two also before my move. The Food Lion app wasn’t terrible but the Harris Teeter app was, I love the Acme app and use it to help plan my grocery shops and also have started using the recipes. I’ve shopped for pickup via the app also and that’s probably the only area where y’all could use a little improvement. It’s just such a vast selection sometimes it’s hard to narrow it down/find what I am looking for but honestly shopping Whole Foods for pickup I have the same issue. Might want to just consider adding more specific product refinements, tightening up your search results or breaking down the taxonomy a little bit more, but overall probably one if if not the best grocery shopping app I’ve encountered.

We moved into the Woodstown area two years ago and have only the Acme in close enough proximity for practical shopping. We have spent thousands of dollars (about $200 per week) over the last two years. A few months ago I noticed a vehicle taking up two priority parking spots. I took a picture and let it go; at the time there were plenty of spots available. This afternoon I saw the same vehicle again taking up two priority spots. The parking lot was close to being maxed out. I took a picture and went in to shop. After making a full purchase I stopped by the ‘curtesy’ desk and spoke with the manager on hand, showing her the picture. She proceeded to tell me that it was her car, that she has been parking it that way for the five years she has been working there, and that it didn’t matter what anyone said. When I was loading my bags in my truck I noticed that five other employees had come out to watch me. I rolled my vehicle up to them and reiterated my concern and the perception that was being projected. They reiterated the explanation of the manager. I felt like I was dealing with a corrupt gang. I plan on taking my shopping to Swedesboro. I’d rather pay for the extra gas.

I tap Shop and land on a view that has blank and inactive images of the weekly ad and other shopping options. Tapping anywhere in these views will illicit no response. This important feature is broken. I am using the latest version of the app, iOS, and iPhone. I have deleted and re-installed the app, but this feature remains broken.Also, the current categories are somewhat useful, but each store has a different layout and the aisles are not standard. It would be great if the categories were more granular and the order could be customized. It would be spectacular if the order were automatically arranged for my local store.I depend on this app.

First experience buying online with Acme...disaster..1) Where is the shopping cart? You will find it after hunting around, after a bunch of app loads.2) We go to place the order through the Acme app. Ok - done. Order went through as expected - however no order number, not a single order on a single page, receipt, 3) We get a call from a Filipino call center stating the order with problems with the order. What?!! What is foing on?! Somehow we went from the ACME order to Instacart order, and Instacart is a third party service. Awesome. Now caught in insane call center hell refusing to help beyond company recited lines...escalations are refused. "Sorry sir, but in this case sir <insert bad news>" "Upon further checking, sir, <insert bad news>' - rinse and repeat. 4) Next to impossible to communicate with Acme. Chasing my tail, every person points us somewhere else. Acme Home Delivery (the real owner) even sends us to Safeway. Safeway says that is Acme - go there. Local store afraid of anything corporate, will not help. 5) We learn there are restrictions, policies <insert excuse here> - but the app never mentions. Order was placed fine, and nothing but problems ever since. *****Terrible first impressions. Issue never got resolved. Spent days in discussions with management of all the companies with nothing but apologies. Please do it write back with statements of apologies or empathy...empty meant less words.