The SONIC Drive-In app lets you order and pay with your phone, get rewards, find out about new items and offers, browse the menu, check nutritional information and more!
• Order Ahead and be first in line every time! Plus, get Happy Hour Any Time (1/2 Price Drinks & Slushes) when you order ahead through the app. Limited time only. See app for details.
• Get exclusive rewards you can redeem when you use Order Ahead.
• Find the closest SONIC Drive-In locations in your area and see their hours.
• Browse the menu. Check out what’s new and view nutritional info for each item.
Bug fixes and performance enhancements.
Ratings and ReviewsSee All
App is OK as long as your order goes perfectly. I got there and was told they were “out” of something I ordered. I said fine just give me a refund on that item. They told me they could not refund me because I paid on the app and I’d have to contact them through the app to get a refund.
I kept the receipt and contacted them through the app.....they told me to go back to the Sonic to get a refund. I told them the store would not give a refund, they told me to back and ask for the manager. I told them I was not going to start playing the game of going back and forth and needed a refund. I told them if they could not help me I needed a supervisor.
They asked me for store number, order number, etc. I sent them all of the information from the receipt. They replied and said they had no records of orders being placed by me. GGGRRRRRRRR
I told them I had sent them everything they requested DIRECTLY FROM THE RECEIPT and they would need to “check their records” again. I sent a screenshot of my order on the app.
There was lots more drama over several days but I was FINALLY given a refund. WHAT A PAIN, all because they ran if something I paid for on their stupid app !!!!!!!!!!
Honestly I order through the sonic app every time because it’s so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can’t. The app won’t let multiple orders go through which I just don’t get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can’t. Most of my sonic trips are spontaneous so I don’t plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don’t tip them. A year ago I didn’t even know I was supposed to tip these people because I didn’t see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a “deal” like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed.
I have used the app several times and it is a hit or miss. Very typical to have the payment options give errors or not allow a payment method to be added...even when it has been used previously. I have also had a fraud issue as the day after I made an app order, my card was used for another sonic app order in another state which caused me to have to get a new debit card and was inconvenient as I had to address all of my autopay account with other companies. On the incidents where I had to restart an order due to issues with the payment options, I lost my rewards because it indicated it was applied to a previous order....although that order was never placed because the app wouldn’t allow the payment option to be added.
Finally, it is also hit or miss when you pick up at the restaurant. I have had to sit for 15-20 minutes after arriving and checking in for an order. I reach out to the staff from the stall and they say they are “working on it”. A couple times the food has come out cold in these situations...which means obviously they weren’t working on it, there was clearly on oversight issue.
So, when it works, it okay...but I would say that is only about 40% of the time. I really like Sonic and I will continue to go, but they really need to get the app up to speed and the restaurant better at managing app orders.
***I very rarely have issues when I just go to the restaurant and order in person***
- Sonic Industries Services, Inc.
- 96.3 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- ©2020 AMERICA’S DRIVE-IN BRAND PROPERTIES LLC
With Family Sharing set up, up to six family members can use this app.