I’ve been going to the Subway and White City for probably about 3-4 years now. I have seen some of the hardest working employees there. I would hire them in a matter of seconds. If you want a good sandwich, those employees will make you a good sandwich. They’re polite. They’re responsive and they’re fast. Only problem is whoever the manager is is the worst I’ve seen. I’ve heard her cussing out employees on the telephone when they’ve called to ask for help. Those employees are left one there at a time during a dinner hour which is plain stupid for business. So I don’t know what you’re stupid. The person that owns the store for having them stupid manager first is the manager just stupid but the White City Subway the only reason that it thrives is because of the employees the manager is rude to customers employees. The manager needs to be removed. There’s been some excellent candidates for manager that comes through there. Andrea was there for a long time. I believe she might’ve been the manager. Job we’ve had Ivy who would’ve done a great job as manager 21 year-old person smile on her face roughest day in the world as she was still smiling. But we’re losing her too. She’s going to Medford store the same as Andrea whoever owns the shop or store whatever you wanna call it. You need to unload that manager if you want that thing to fly otherwise it’s gonna be the biggest sink hole in White City.

I got a text from Subway promoting their ‘new’ app. I go to Subway often, so I came here to get it - then I read the reviews and almost didn’t install it. Morbid curiosity and a desire to see ‘how bad it could be’ made me download it and set up an account. There were some glitches setting up the account - my cursor didn’t seem to want to go to the next field on the MasterPass setup, but I eventually succeeded. One star off for that because it wasn’t clear if it was an issue with Subway, MasterPass or Verified by Visa (or the interface between).After that... it worked fine. The user interface wasn’t immediately intuitive until I realized they were sort of replicating the interaction between the customer and the ‘sandwich artist’ going down the line in the store - which probably works well from the perspective of the people receiving the orders and making the sandwiches. And it worked fine for me once I figured out the metaphor. I was able to order my sandwich on the bread I wanted, with the cheese I wanted. I was able to delete the lettuce and add spinach and banana peppers. Placing the order and paying were seamless, something I was concerned about because of the setup clunkiness. When I went to pick up my order it was ready and correct. That pretty much covers what I want from this app. I haven’t tried the favorites function yet or tried ordering from a different Subway. Maybe those will present some challenges; time will tell. But from what I’ve seen so far- I’m quite satisfied.

I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca

I'm giving this three stars simply because I happened to have a good experience. I was able to customize my sandwich the way I wanted it but then again, I didn't order anything fancy it was just a cold cut combo. However they did not have my preferred chips option, they only have five options listed on the app even though subway stores have way more options than that. I went ahead and selected lays original flavor chips even though I intended to get lays salt and vinegar kettle cooked chips. So I just put in the special instructions that I wanted the salt and vinegar chips instead of the original flavored chips and the employee that was there saw that and was able to get my order ready the way I wanted it. When I got to the store to pick it up the employee mentioned how the app should include all the chips options that your specific subway has to choose from. Otherwise you risk losing business because people won't know what options they can choose from and may not like the options that are listed on the app. But aside from that, I had a good experience. My food was ready on time so that was good, I'm not too hard to please. I just suggest anyone using this app to utilize special instructions so that your sandwich or whatever else is a part of your order comes out the way you want it to if the app doesn't list the options you want. We shouldn't have to rely on the special instructions though, I really hope the makers behind the app are listening to our feedback and working to improve it