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My Spectrum 4+
Charter Communications
-
- Free
Screenshots
Description
One App, All Your Services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.
Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.
Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.
Manage Mobile Services
• Check and manage your Spectrum Mobile data usage and plans.
• Add and activate your new Mobile line.
Stay Informed
• Get billing, equipment, outage and activation notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test!
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.
Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Instead of calling, quickly search and find answers with our newly designed support section.
Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates.
Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.
What’s New
Version 12.8
Traveling abroad? Keep your Spectrum Mobile service with Global Day Pass. Eligible customers can pay a set daily price to continue using their mobile devices in select countries. If you have any feedback to share, please let us know in the Support section.
Ratings and Reviews
Updated doesn’t mean better
I agree with previous review 100%. Also with the TWC app, I was able to receive notifications on my iPhone of an incoming call on my home number pretty much in real time. It would show the name of the caller and time of call, (just as it shows up on ur TV, if you have turned on ur called ID in settings on ur remote). If there was a voicemail, there was notification would pop up as well. I’d tap on the notification on my iPhone, and it would take me directly to the TWC app and I could listen to the voicemail. I could even send that VM to my email if I wanted to keep it or forward to a family member so they could listen to it.
Why is this not available? And my mobile service is thru AT&T, not Spectrum. So that is not an excuse. After the price jump on our bundle of services, and losing channels we had for years, that are no longer in our tier unless we pay extra, we are looking into “cutting the cord” and getting our services elsewhere. Spectrum there is a lot of competition out there, keep your customers happy. It costs you more money to get new customers vs maintaining the ones you have.
Terrible customer service
Let me tell you, when someone who used to work in the customer service industry tells you this company has really bad customer service, believe them!
I had spectrum mobile for about 2 years and at first I thought it was great. Cell service was good. My issues started trying to merge my phone number account with my husband’s already existing internet plan. Tell my why it took 10 phone calls to get NOTHING done which each representative telling me the same thing “you’ll get a sim in the mail, the process takes a few days” when in reality all the back and forth took 2 months for NOTHING to get done except waste my time. NO ONE told us it couldn’t be done. (Btw 2 years later you still can’t). Even a trip to the in store was a waste. 2 years later my phone died and I needed it for work the next day. Went to the store to buy a new one. They will NOT sell it to you same day. You have to wait 2 days of shipping and then the whole set up process and send a request if you want to keep your old number. I needed my phone urgently for the next day as I use it for work. Because of all these terrible experiences, I left and switched to another company *cough* t-mobile *cough*. MAKE SURE TO REMOVE YOUR AUTO PAY CARD BEFORE YOU CANCEL otherwise they’ll still charge you the full amount even though you cut it off 2 weeks early from the due date. The app itself lacks functions and feels basic. Get out cause this company won’t help you when you need it.
Developer Response ,
We are sorry to hear we didn’t meet your expectations and apologize for any poor experience. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
Spectrum Cellular
I’ve had spectrum/time Warner Wi-Fi for over decade. It’s been okay. I’ve only had their cellular phone service for almost one year. I’m a stay at home wife and it mostly works fine at home off my Wi-Fi in the house But it barely works when I’m out and about. Sometimes it works, sometimes it doesn’t. I can’t count on it. If I’m out doing errands and I need to use the search or pull up an email it sometimes will and sometimes won’t. The map and the weather usually always work off my data but apps, email, websites, it’s very inconvenient. I had the same problem with my last provider that’s why I switched. Before that I had Verizon and they for sure were the best but way too expensive. Before that back, in the day I used Cricket and they were actually really good. The only reason I left them was because I started traveling and they didn’t have as many towers back then, that’s why I went to Verizon but nowadays all cell providers have plenty of towers. Yes it was a thing. Only the big companies like Verizon ATT Sprint, not sure if they’re still around, they were the big companies that had the best cellular coverage and the most towers.
Anyway, I don’t know why it doesn’t work good outside my home Wi-Fi range. It’s caused me a few issues now because I needed it to work when I was away from home and it didn’t and yes I made sure that cellular was turning on.
Developer Response ,
We're sorry that you're having issues with your service and we would like to help. Please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net) so we can help provide you with a solution.
App Privacy
The developer, Charter Communications, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Identifiers
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Charter Communications Operating, LLC
- Size
- 281.5 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Languages
-
English, Spanish
- Age Rating
- 4+
- Copyright
- © 2022 Charter Communications. All rights reserved
- Price
- Free