I receive great service for my phone and monthly plan always last and have complete service in my area. I live in a rural area and in need of great protection always and just knowing my phone works and in service is greatly appreciated. The quality of my phone use and service plan is awesome for the monthly rate. I always have great experiences when talking with a costumer service provider with straight talk always helpful and answer my questions and concerns they actually get the job done in timely manner. I recommend them to my family, friends, and. Coworkers. Thank you for being a great company provider for my phone services. I really appreciate everything and each customer representative i have ever spoken with you help in a timely manner and got the job done. This is very happy customer and will not trade out my service with another company a very loyal customer here for sure and pleased with all and not to mention the rewards have in placed just used mine to pay for monthly service bill who gives you free phone service for the month ? My phone service pays for it self that’s why I do appreciate straight talk so much and helping where it counts the most in my money back to me can see and use it when needed no questions asked or limit very nice to see my rewards pay off and pay a month service plan. Thank you vmckeel

I don’t normally leave reviews but I use to never have any issues ever except a few things and even when that happened they were able to be fixed now ig whatever reason things on this app won’t even log me in I’ve changed passwords multiple times cause I’d put the right password in each time and still tell me it’s invalid or tell me it’s on auto refill and purchased a air time card on here everythin all ready to be put in motion when my phone ran out it was suppose to automatically do so but money is gone now and card is missing and ever since day one of downloading this app to make my life easier instead of goin to Walmart payin like 50 some odd bucks to get a card scratch of and put it in manually but no me trying to make things easier for myself and my wallet and paychecks but nope at least I never had a issue goin to the store and buying what I needed but since I’ve lost money from downloading this app and got money taken but it don’t got the card anymore let alone try to make sure it wouldnt shut off but nope no refund let alone nodda so another thing gonna have to write this and leave a 3 star use to be 5 then now it’s down to 3 unfortunately it is what it is I suppose

5 years ago I joined straight talk. Everything started great. I had connection everywhere. I had no issues. A year or two later everything went straight down hill. Not even down hill. It took a nose dive. When I went to refill my 30 days. Days on my refill would be missing. After a certain amount of time they are supposed to be able to unlock your sim allowing you to do what ever with the phone or join a new provider with the phone you paid full price upfront for. It was impossible to get ahold of some one to speak for for eight months! No one answers the phone and you’re always 90+ chat queue. Meaning 90 people are ahead of you to TRY to get ahold of some one. They flat out refused to unlock my sin after I had the phone for 5 years. I hadn’t even used a day of my very last refill and was refused a refund. That day I had already decided to switch providers. I do not regret switching. Straight talk is a complete joke. Start great, continue great. Don’t screw your customers. With the understanding that people where out for COVID for a while. This whole trying to get ahold of some one took place after everyone went back to work a places where 100% open. The “high call volume” at this point is an excuse. Either that or straight talk has some serious issues and everyone is trying to get it fixed. Personally I would save your time and money and pick a different provider. Like I said I had used the for 5 YEARS. Please for your sake and sanity avoid!!

Been a Straight Talk customer for a few years now (I’m in the process of ending that). Their service comes from roaming agreements with the big carriers. In our area, they roam on AT&T, but that varies with the areas that they have contracts. To say that the problem with Straight Talk is their customer service would be implying that they actually have customer service. What they have is outrageous wait times (I’ve been on the phone with them for nearly 6 hours today), incompetent people that barely speak English, and those people constantly tell you “I guarantee” that whatever they aren’t really doing will fix the issue that you’ve spent all night trying to get them to address. The line that I’m trying to get them to fix hasn’t worked for over 24 hours and started with a call several days ago to them, where that person gave me the wrong information (which I questioned at the time because I thought it was wrong but “I guarantee you that it’s correct.”). 24+ hours later, 6 hours on the phone with them (the bulk of which was on hold) and the phone STILL doesn’t work. On a final note, when you get fed up with them (you will if you ever have a reason to contact them), count losing your number when you switch carriers. That’s where this is currently heading for us. At this point, I regret ever getting involved with them and hate the company with a passion. Hate to say that as much as I used to tell people to go with them.