I thought the other reviews were exaggerating the lack of care Samsung put into this app (and perhaps Smart Control feature, overall). I tried to set it up with the Flexi Washer/Dryer combo. The app crashes instantly at the end of account creation. It at least created the account — you will know it, too, as you have to manually enter your password when you start the app. Now, I’ve read that you have to also manually enable Smart Control every time you use your washer, which doesn’t sound too “smart.” Unfortunately, I may never be able to try it myself. Despite latest tech and powerful router and signal strength (yes, tried 2.4Ghz and older OS, too), I can’t get the app to connect to the server. I can enable AP search (hold the lower Smart Control Button while the machines are on), find the network, connect the devices... and the it’ll simply never complete the server connection at the very end and times out. Given that each machine has two Smart Control buttons, you’d figure Samsung would spend a little more time on getting this stuff to work. Disappointing.

I have the Flex Washer/Dryer combo and I love them. But I’ll be honest, when I bought them, the WiFi capabilities influenced me exactly 0%. I just couldn’t understand why I would ever need to start my washer remotely. I mean, I still had to sort and load the clothes myself and I still had to add the soap and fabric softener. So what was the point? Then I was leaving the house to go visit a friend for the weekend and wondered if I had remembered to start the dryer. I was already on the road, so I couldn’t check. The answer, of course, was that I hadn’t and my clothes smelled awful when I got home and I had to rewash them all. That’s when I realized the usefulness of the WiFi feature. All this to say, the app doesn’t work very well. It only works if the machines are turned on and there’s no way to remotely turn them on and they will turn off automatically after a period of time. Then on top of it, I can’t get the “smart control” to work. It keeps saying something is wrong with my router connection even when I’m standing right next to it. The only thing I can do, if the machines are on, is see how much time is left until the load is done. Not overly helpful.

Their flex refrigerators with touch screen and washer dryer cost too much not to be able to connect them properly!!!! I had to reset my refrigerator and now I can’t even put my information back like I had it because the app is a piece of sh..!! To think 🤔 I was thinking of purchasing a new flex refrigerator with touch screen for our basement kitchen. Now that is up for debate with my husband saying no more Samsung refrigerators are coming in our house! Another thing to watch out for people is, (If you bought a almost $5,000 refrigerator from Samsung and purchased the extended warranty, make sure you put it with your birth certificate so that you will always know where it is. Even though you are in their system that you bought the extended warranty they will not come out unless you have the original information!!!! REALLY! 😮 ) Now,I wish, I would have never bought my WASHER, DRYER, TV or REFRIGERATOR from them !!!!!!!!!!!!!!!!!!

Update:Push notifications have stopped working a 2-3 weeks ago and when the app is launched the infamous “cannot connect to server” has returned. It’s amazing that this app is even allowed on the AppStore - it’s by far the worst of 80+ apps on my phone. Originally review:I downloaded this app to connect to my new Samsung Flex washer and dryer. For whatever reason, I needed to log in to my Samsung account to add each “washer/dryer”, so a total of 4 times. Connectivity with the appliances works most of the time, but it’s very slow to discover the devices after opening the app and frequently fails to connect with the server. The functionality I have with the washer and dryer is pause / resume only at this point and I get push notifications when the appliance is done. I’m not sure what purpose the chat with device function has as I can see the status from the device overview page. UI Design is mediocre and not optimized for plus size screens.