13cabs - Ride with no surge

Name: 13cabs - Ride with no surge
Rating: 4.7 (71706 reviews)
Author: 13CABS

Lock in the price & ride

Free · Designed for iPad

72K Ratings
Ages

4+
Years
Category

Travel
Developer

13CABS
Language

EN
English
Size

64.9
MB

13cabs - Australia’s #1 Taxi App - Safe. Reliable. Ready. Looking for a taxi app or cab booking app you can count on? Or rides that actually show up? 13cabs is Australia’s largest taxi network. Our nationwide fleet of professional drivers are ready to get you where you need to go. Safely. Smoothly. And on time. With Australia’s #1 cab booking app. 24/7 Booking + Flexible Payments Book anytime. Track your ride in real time. And pay your way - with all major card providers, Apple Pay, PayPal or Cabcharge. Easily book a taxi through the app in Melbourne, Sydney, Brisbane, Adelaide, Perth, Hobart, Canberra, the Gold Coast and more. No Surge Pricing. Ever. Transparent pricing means no surging or hidden fees. Even when trains are down or in the rain, prices stay the same. Our Fixed Price feature lets you lock in your fare upfront (available in select areas). Save Your Favourite Drivers. Prefer a familiar face? Save and request your favourite professional drivers with MyDriver. Personal, comfortable, consistent. A Ride for Every Need. Need an airport taxi, a rideshare alternative, or a cab for your group? 13cabs has you covered. Our nationwide fleet includes sedans, SUVs, MAXI-TAXIs for up to 11, wheelchair-accessible vehicles, luxury Silver Service rides, and dedicated airport transfers - all bookable in the app. Safety Built In. Every vehicle is fitted with security cameras and regularly inspected. Your personal info stays private. And our Australian-based support team is on call if you ever need a hand. Shareable. Trackable. Reliable. Live tracking gives you visibility from pickup to drop-off. Share your trip with friends or family, and contact your driver securely. Thanks to Passenger Connect, your phone number stays private. Pros. Not side hustlers. Drivers are trained, insured and background-checked. They know the roads - and the standards. With 13cabs, you’re riding with professionals, not gig workers. Pit Stops Welcome. Plan multi-stop journeys with up to 4 pick-ups and drop-offs - perfect for errands, carpools or nights out with mates. And yes, you can still lock in your Fixed Price. Quick Parcel Deliveries Need to deliver something fast? If it fits in a cab, we’ll deliver it for the price of a ride - with pick-ups often under 10 minutes. Quick. Reliable. Like a rideshare app for deliveries. Services for Life’s Curveballs Baby on board? Travelling with pets? Headed to a wedding? We’ve got a ride for that. Why Choose 13cabs? We put people, safety and experience first. No crowdsourcing. No surging. Just a safe, reliable taxi service, driven by pros. Book your next ride with ease. Download the 13cabs app today.

Ratings & Reviews

4.7

out of 5

72K Ratings

So good to use this App, but...
14/04/2018

DaveMarkT
Friday morning the App hanged on startup splash screen, tried twice, gave up and used Silver Top App :(Later the App works! No problems with App or service after that :)Saturday booked a cab to a pickup location of a shopping center whose entrance is not the listed street address (GPS failings!) and the cab went off track, I tried calling the driver via your great App feature that lets you do so, but flipping useless when the driver hangs up on me multiple times :(When that happens I cancel the booking and try again. Got the same cab and again try and call the driver, but again refused, and again I canceled :(I waited a minute, tried again and got new cab, and when they went past the entrance, but wait before I can call, they called me :)(Mind you I think the driver was colour blind, but that's another story LOL!)The suggestion are, keep bug checking your App, and add a ability to add notes like the entrance is here instead of the listed street address.Finally get your drivers to purchase of their own accord a Melways, or Sydways, etc and get them to study the main areas they operate in!!! GPS cannot always be reliable :(Note also, when providing a support link in the App store, please don't have it go to a booking page, it needs to go to a proper support page instantly!

Developer Response
Thanks, David.We have received your email & responded accordingly.Thank you for your feedback!- Kirsty, 13CABS.
So good to use this App, but...
14/04/2018

DaveMarkT

Friday morning the App hanged on startup splash screen, tried twice, gave up and used Silver Top App :(Later the App works! No problems with App or service after that :)Saturday booked a cab to a pickup location of a shopping center whose entrance is not the listed street address (GPS failings!) and the cab went off track, I tried calling the driver via your great App feature that lets you do so, but flipping useless when the driver hangs up on me multiple times :(When that happens I cancel the booking and try again. Got the same cab and again try and call the driver, but again refused, and again I canceled :(I waited a minute, tried again and got new cab, and when they went past the entrance, but wait before I can call, they called me :)(Mind you I think the driver was colour blind, but that's another story LOL!)The suggestion are, keep bug checking your App, and add a ability to add notes like the entrance is here instead of the listed street address.Finally get your drivers to purchase of their own accord a Melways, or Sydways, etc and get them to study the main areas they operate in!!! GPS cannot always be reliable :(Note also, when providing a support link in the App store, please don't have it go to a booking page, it needs to go to a proper support page instantly!
Developer Response 16/04/2018
Thanks, David.We have received your email & responded accordingly.Thank you for your feedback!- Kirsty, 13CABS.
Poor app and poor behavior by company and its driver
02/10/2023

Andy-speak
Avoid this company. Booked a flight to airport from my home. The driver Ata took the booking and the proceeded to head 10 km in the opposite side. I know this behavior from the driver, they want the rider to call and give details of the ride and cancel. After the dude from being 4 minutes went to 15 minutes away. Called the company call number. The attendant couldn’t be bothered. Was trying to cut my phone and hang up as soon as possible. His answer was that he has contacted the driver and asked to reach ASAP. The driver called up my wife’s phone instead of the phone I used for booking. Absolute junk app it leaks privacy information of your and your closed ones to driver. In the end I had to book another cab and missed my flight. Called up the Helpdesk to cancel. He said to cancel it myself instead of him. Wouldn’t be surprised if the company charges me cancellation fees. App has already taken amount from my card. Previous experience was same with this company. Driver complained. That the app fixes fares that are less and the driver then refuse to turn up.
Poor app and poor behavior by company and its driver
02/10/2023

Andy-speak

Avoid this company. Booked a flight to airport from my home. The driver Ata took the booking and the proceeded to head 10 km in the opposite side. I know this behavior from the driver, they want the rider to call and give details of the ride and cancel. After the dude from being 4 minutes went to 15 minutes away. Called the company call number. The attendant couldn’t be bothered. Was trying to cut my phone and hang up as soon as possible. His answer was that he has contacted the driver and asked to reach ASAP. The driver called up my wife’s phone instead of the phone I used for booking. Absolute junk app it leaks privacy information of your and your closed ones to driver. In the end I had to book another cab and missed my flight. Called up the Helpdesk to cancel. He said to cancel it myself instead of him. Wouldn’t be surprised if the company charges me cancellation fees. App has already taken amount from my card. Previous experience was same with this company. Driver complained. That the app fixes fares that are less and the driver then refuse to turn up.
Not the best first impression, Taxi Fail....
02/10/2020

LukeDuring
To be honest, i read all of the great reviews and was convinced. I downloaded the app, booked a taxi in advance (2 days ahead of schedule) for a trip to the city for my Wife’s birthday. The Taxi was booked for 4:30pm, i had my booking number, nobody arrived when requested at 4:30pm, i then got a call from 13cabs asking me about the ‘Parcel’ that required picking up (which confused me completely). My brain then clicked.... i left a note for these guys on the booking letting them know i am bringing a suitcase, but will fit in a standard vehicle (in the boot) they took this quite literally and thought the taxi was for the suitcase as a ‘parcel’, and not for me and my wife.... i then got a call from the taxi driver at around 4:45pm, letting me know he is 45 minutes away (so roughly 1 hour late). The taxi driver also asked how i was paying as he was concerned i was not going to pay, i explained to him via the 13Cabs app or Via Card, typical taxi driver asking for cash upfront..... to be honest, this is the first and last time i will ever book a taxi, Uber, Ola & Didi are the future, Taxi’s times are over... they are too unreliable....

Developer Response
Hi there, We're very sorry to hear about this experience and would like to investigate further. Could you please send us your booking details at Customer.Care@13cabs.com.au so we can assist you further. -Kirsty, 13cabs.
Not the best first impression, Taxi Fail....
02/10/2020

LukeDuring

To be honest, i read all of the great reviews and was convinced. I downloaded the app, booked a taxi in advance (2 days ahead of schedule) for a trip to the city for my Wife’s birthday. The Taxi was booked for 4:30pm, i had my booking number, nobody arrived when requested at 4:30pm, i then got a call from 13cabs asking me about the ‘Parcel’ that required picking up (which confused me completely). My brain then clicked.... i left a note for these guys on the booking letting them know i am bringing a suitcase, but will fit in a standard vehicle (in the boot) they took this quite literally and thought the taxi was for the suitcase as a ‘parcel’, and not for me and my wife.... i then got a call from the taxi driver at around 4:45pm, letting me know he is 45 minutes away (so roughly 1 hour late). The taxi driver also asked how i was paying as he was concerned i was not going to pay, i explained to him via the 13Cabs app or Via Card, typical taxi driver asking for cash upfront..... to be honest, this is the first and last time i will ever book a taxi, Uber, Ola & Didi are the future, Taxi’s times are over... they are too unreliable....
Developer Response 10/11/2020
Hi there, We're very sorry to hear about this experience and would like to investigate further. Could you please send us your booking details at Customer.Care@13cabs.com.au so we can assist you further. -Kirsty, 13cabs.
Pathetic
20/05/2022

mtsandersen
I’ve used this app before, but not in a long time. My issue isn’t as much with the app as the pathetic service. I needed a taxi to get my elderly parents in law to the airport in time for their domestic flight home. I figured there wouldn’t be a problem with a fare for the airport booked a day in advance. I was wrong. I brought them down in time for the booking, but opening the app saw no taxis had taken the booking. I waited, and eventually after waiting half an hour called another service, which arrived promptly, since I could find no phone number for 13cabs with an actual person to speak to. In combination with Qantas having become useless after the pandemic shutdown, they missed their flight even though we are only 15mins from the airport and the taxi was booked for 1.5hrs before the domestic flight.
Pathetic
20/05/2022

mtsandersen

I’ve used this app before, but not in a long time. My issue isn’t as much with the app as the pathetic service. I needed a taxi to get my elderly parents in law to the airport in time for their domestic flight home. I figured there wouldn’t be a problem with a fare for the airport booked a day in advance. I was wrong. I brought them down in time for the booking, but opening the app saw no taxis had taken the booking. I waited, and eventually after waiting half an hour called another service, which arrived promptly, since I could find no phone number for 13cabs with an actual person to speak to. In combination with Qantas having become useless after the pandemic shutdown, they missed their flight even though we are only 15mins from the airport and the taxi was booked for 1.5hrs before the domestic flight.

- You can now book your Swan Taxis via the 13cabs app - Bug fixes and performance improvements The 13cabs app is regularly updated so you receive a state of the art experience every time. Your feedback is important to us, please send any suggestions, issues or accolades to app.support@13cabs.com.au

Version 9.7.114

4 Nov

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The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
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