Australia's smartest taxi app puts the nation’s largest fleet of cars and Professional Drivers at your fingertips, anytime, anywhere.
The 13cabs app makes it easy to book a taxi, track your cab, pay and be on your way.
Better still, our prices never surge. In fact, when you book a taxi through the 13cabs app, you get a price guarantee. The price you see when you book is the price you pay.
Take the safe option.
13cabs sets the standard for security. There are multiple safety cameras in every taxi, your details are kept private in the app and you can connect to our Australian call centre with just one tap, 24/7.
No surge price - ever.
No matter what day of the week or time of day you book a taxi with 13cabs, our prices never surge. It’s a fairer fare.
Book in the app and the price you’re quoted when you get in is the price you pay at your destination. Guaranteed. The Price Guarantee is only available in selected locations only.
Choose your car.
Whether you need a sedan, an SUV, a MAXI-TAXI, Silver Service or wheelchair access the 13cabs taxi fleet has them all. Just make your choice when you book.
Choose your Driver.
The MyDriver feature in the 13cabs app lets you save your favourite taxi drivers and request them for your next trip.
Get everyone there in the same cab.
Our Multi Stop feature lets you load up to 4 pick-ups and drop offs in a single trip and still get a price guarantee.
Track your taxi.
Keep a real time eye on your approaching cab, call the driver with one touch and once on board, share the details of your journey with friends and family. In a 13cabs taxi, you’re in total control.
Whether you’re out for work or out to play, you can load up to 5 ways to pay, with receipts sent straight to your inbox.
Grabbed a cab off the street?
No problem! Tap the ‘Street Hail’ button in your app to link and log your taxi trip - and get the 13cabs price guarantee.
If you’ve got a delivery that can’t wait, send it in a 13cabs taxi. We’ll get it there with pick up in under 10 minutes.
- bug fixes and performance improvements
Your feedback is important to us, please send any suggestions, issues or accolades to email@example.com.
Ratings and Reviews
So good to use this App, but...
Friday morning the App hanged on startup splash screen, tried twice, gave up and used Silver Top App :(
Later the App works! No problems with App or service after that :)
Saturday booked a cab to a pickup location of a shopping center whose entrance is not the listed street address (GPS failings!) and the cab went off track, I tried calling the driver via your great App feature that lets you do so, but flipping useless when the driver hangs up on me multiple times :(
When that happens I cancel the booking and try again. Got the same cab and again try and call the driver, but again refused, and again I canceled :(
I waited a minute, tried again and got new cab, and when they went past the entrance, but wait before I can call, they called me :)
(Mind you I think the driver was colour blind, but that's another story LOL!)
The suggestion are, keep bug checking your App, and add a ability to add notes like the entrance is here instead of the listed street address.
Finally get your drivers to purchase of their own accord a Melways, or Sydways, etc and get them to study the main areas they operate in!!! GPS cannot always be reliable :(
Note also, when providing a support link in the App store, please don't have it go to a booking page, it needs to go to a proper support page instantly!
Developer Response ,
We have received your email & responded accordingly.
Thank you for your feedback!
- Kirsty, 13CABS.
Not the best first impression, Taxi Fail....
To be honest, i read all of the great reviews and was convinced. I downloaded the app, booked a taxi in advance (2 days ahead of schedule) for a trip to the city for my Wife’s birthday. The Taxi was booked for 4:30pm, i had my booking number, nobody arrived when requested at 4:30pm, i then got a call from 13cabs asking me about the ‘Parcel’ that required picking up (which confused me completely). My brain then clicked.... i left a note for these guys on the booking letting them know i am bringing a suitcase, but will fit in a standard vehicle (in the boot) they took this quite literally and thought the taxi was for the suitcase as a ‘parcel’, and not for me and my wife.... i then got a call from the taxi driver at around 4:45pm, letting me know he is 45 minutes away (so roughly 1 hour late). The taxi driver also asked how i was paying as he was concerned i was not going to pay, i explained to him via the 13Cabs app or Via Card, typical taxi driver asking for cash upfront..... to be honest, this is the first and last time i will ever book a taxi, Uber, Ola & Didi are the future, Taxi’s times are over... they are too unreliable....
Developer Response ,
Hi there, We're very sorry to hear about this experience and would like to investigate further. Could you please send us your booking details at Customer.Care@13cabs.com.au so we can assist you further. -Kirsty, 13cabs.
I’ve used this app before, but not in a long time. My issue isn’t as much with the app as the pathetic service. I needed a taxi to get my elderly parents in law to the airport in time for their domestic flight home. I figured there wouldn’t be a problem with a fare for the airport booked a day in advance. I was wrong. I brought them down in time for the booking, but opening the app saw no taxis had taken the booking. I waited, and eventually after waiting half an hour called another service, which arrived promptly, since I could find no phone number for 13cabs with an actual person to speak to. In combination with Qantas having become useless after the pandemic shutdown, they missed their flight even though we are only 15mins from the airport and the taxi was booked for 1.5hrs before the domestic flight.
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- Usage Data
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- Black Cabs Combined Limited
- 104.5 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires a Mac with Apple M1 chip and macOS 11.0 or later.
- Age Rating
- © 2010 Black Cabs Combined
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