Description

Australia’s smartest taxi app puts Australia’s largest fleet of cabs at your fingertips, everytime, everywhere. The 13cabs app makes it easy to book, track, pay – and be on your way!

With a few taps, you can:

Choose your ride
Whether you're riding solo, want a premium ride, are travelling in a group or need a wheelchair-accessible vehicle, the 13cabs app lets you choose the ride you need.

Introducing 13things. Need a thing delivered now? Next time you need a thing, we can bring it to you via the 13cabs app.

Pay for your ride
Enter your credit card details for quick, secure payment from within the 13cabs app.

Keep an eye on your cab
Use the 13cabs app to track your cab as it approaches your pickup address. You can also call the driver.

What’s New

Version 9.7.1

- bug fixes and performance improvements

The 13cabs app is regularly updated so you receive a state of the art experience every time. Your feedback is important to us, please send any suggestions, issues or accolades to app.support@13cabs.com.au.

Ratings and Reviews

4.8 out of 5
55K Ratings

55K Ratings

DaveMarkT ,

So good to use this App, but...

Friday morning the App hanged on startup splash screen, tried twice, gave up and used Silver Top App :(

Later the App works! No problems with App or service after that :)

Saturday booked a cab to a pickup location of a shopping center whose entrance is not the listed street address (GPS failings!) and the cab went off track, I tried calling the driver via your great App feature that lets you do so, but flipping useless when the driver hangs up on me multiple times :(

When that happens I cancel the booking and try again. Got the same cab and again try and call the driver, but again refused, and again I canceled :(

I waited a minute, tried again and got new cab, and when they went past the entrance, but wait before I can call, they called me :)

(Mind you I think the driver was colour blind, but that's another story LOL!)

The suggestion are, keep bug checking your App, and add a ability to add notes like the entrance is here instead of the listed street address.

Finally get your drivers to purchase of their own accord a Melways, or Sydways, etc and get them to study the main areas they operate in!!! GPS cannot always be reliable :(

Note also, when providing a support link in the App store, please don't have it go to a booking page, it needs to go to a proper support page instantly!

Developer Response ,

Thanks, David.
We have received your email & responded accordingly.
Thank you for your feedback!
- Kirsty, 13CABS.

LukeDuring ,

Not the best first impression, Taxi Fail....

To be honest, i read all of the great reviews and was convinced. I downloaded the app, booked a taxi in advance (2 days ahead of schedule) for a trip to the city for my Wife’s birthday. The Taxi was booked for 4:30pm, i had my booking number, nobody arrived when requested at 4:30pm, i then got a call from 13cabs asking me about the ‘Parcel’ that required picking up (which confused me completely). My brain then clicked.... i left a note for these guys on the booking letting them know i am bringing a suitcase, but will fit in a standard vehicle (in the boot) they took this quite literally and thought the taxi was for the suitcase as a ‘parcel’, and not for me and my wife.... i then got a call from the taxi driver at around 4:45pm, letting me know he is 45 minutes away (so roughly 1 hour late). The taxi driver also asked how i was paying as he was concerned i was not going to pay, i explained to him via the 13Cabs app or Via Card, typical taxi driver asking for cash upfront..... to be honest, this is the first and last time i will ever book a taxi, Uber, Ola & Didi are the future, Taxi’s times are over... they are too unreliable....

Developer Response ,

Hi there, We're very sorry to hear about this experience and would like to investigate further. Could you please send us your booking details at Customer.Care@13cabs.com.au so we can assist you further. -Kirsty, 13cabs.

Magzsterwer ,

Don’t waste your time with this App

Booked a cab through this App - got in cab - driven to destination - try to use App to pay for the fare (around $160). Cab driver receives message that there is a $ limit on the App. Had to pay with card. Worst of all - tried for months to deal with 13cabs - they asked for proof of payment - proof sent to them - I followed up several times - asked if there is a $ limit on the App so I know for next time - the reply was “We are unable to disclose this information for security reasons” - hunh?! Asked to speak to someone who could assist - emails ignored. So they’re asking you to use an App and not know whether the App has a dollar limit...brilliant App guys 👏🏻

App Privacy

The developer, 13CABS, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

  • Siri

    Get things done within this app using just your voice.

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