Australia’s smartest taxi app puts Australia’s largest fleet of cabs at your fingertips, everytime, everywhere. The 13cabs app makes it easy to book, track, pay – and be on your way!
With a few taps, you can:
Choose your ride
Whether you're riding solo, want a premium ride, are travelling in a group or need a wheelchair-accessible vehicle, the 13cabs app lets you choose the ride you need.
Pay for your ride
Enter your credit card details for quick, secure payment from within the 13cabs app.
Keep an eye on your cab
Use the 13cabs app to track your cab as it approaches your pickup address. You can also call the driver.
- Bug fixes and performance improvements.
The 13cabs app is regularly updated so you receive a state of the art experience every time.
Your feedback is important to us, please send any suggestions, issues or accolades to firstname.lastname@example.org
Thanks for choosing 13cabs.
Ratings and Reviews
So good to use this App, but...
Friday morning the App hanged on startup splash screen, tried twice, gave up and used Silver Top App :(
Later the App works! No problems with App or service after that :)
Saturday booked a cab to a pickup location of a shopping center whose entrance is not the listed street address (GPS failings!) and the cab went off track, I tried calling the driver via your great App feature that lets you do so, but flipping useless when the driver hangs up on me multiple times :(
When that happens I cancel the booking and try again. Got the same cab and again try and call the driver, but again refused, and again I canceled :(
I waited a minute, tried again and got new cab, and when they went past the entrance, but wait before I can call, they called me :)
(Mind you I think the driver was colour blind, but that's another story LOL!)
The suggestion are, keep bug checking your App, and add a ability to add notes like the entrance is here instead of the listed street address.
Finally get your drivers to purchase of their own accord a Melways, or Sydways, etc and get them to study the main areas they operate in!!! GPS cannot always be reliable :(
Note also, when providing a support link in the App store, please don't have it go to a booking page, it needs to go to a proper support page instantly!
Developer Response ,
We have received your email & responded accordingly.
Thank you for your feedback!
- Kirsty, 13CABS.
My first ride!?!
This is My first ride in 13cabs. It was raining, I had to drop my little son to the child care and had to go to office early. Initially the driver was booked for me was named Rupindar. She was just 3 minutes away from my place. But unfortunately she didn’t come to my place and after 20 minutes she asked me to go to spotlight Carnegie. I told her very clearly several times that I can’t come to there as I have little kid. But still she was repeating to go to there. I cancel the booking and tried to book again and my bad luck again the driver was booked “Rupindar”. As it was my need, I waited for her another 5 minutes.. And suddenly I surprised that she canceled the booking!!!!
And third time when I booked another driver came and dropped me to my destination. He is really very professional and polite. I hope all of your drivers will be like him, not like “Rupindar “. Best wishes...
Developer Response ,
We're terribly sorry to hear about this experience and would like to investigate further. Could you please contact us at CustomerCare@13cabs.com.au with your booking number?
You can find this in the 'My Trips,' section of your app.
Thank you, Kirsty.
Good but still needs some improvement
I downloaded the app so that I can book a cab for myself and my mum. When I selected from the book again list, the destination did not show up. Instead, ‘To be determined later’ was shown. By accident, today, I discovered I had to tab into the destination field and key in the same destination again. I just check the app, and now, it is working properly. The driver for the first booking told my mum who has to use a walker and myself to cross the road even though I had to told him via the app to drive onto the driveway and horn. Since, I had already entered the destination, no driver should asked me where I am going as if I had not entered the details. I hope this will you improve the app.
Developer Response ,
Thank you for taking the time to provide your feedback to us, and we apologise for the inconvenience caused to you.
We will pass this onto our development team for review.
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