Coles Mobile

Name: Coles Mobile
Rating: 2.4 (156 reviews)
Author: Optus Mobile

Manage your account easily

Only for iPhone

Free · Designed for iPhone

156 Ratings
Ages

4+
Years
Category

Business
Developer

Optus Mobile
Language

EN
English
Size

94.1
MB

iPhone

The Coles Mobile app allows you to easily: • Check your usage • Check your credit expiry • Top up your data or buy Extras Credit as needed • Change your plan at anytime • View your transaction history • Manage your payment information and recharges • Manage your service and preferences • Access to online help and support The Coles Mobile app is free but you may be charged for data usage to download from the App Store.

Ratings & Reviews

2.4

out of 5

156 Ratings

App kept crashing and couldn’t load. Required reinstallation.
19/10/2021

2276Vinko
Due to patchy internet connection on Coles’ mobile network, the app straight up wouldn’t log me in, which was understandable, BUT after several attempts to access my account, the app simply crashed whenever I tried to open it. After mobile connection had been restored back to normal, the app still refused to load and simply crashed. I had to delete and reinstall the app to make it work again. Lame.

Developer Response
Hi there, I’m really sorry to hear you’ve faced issues with crashes in the app. That’s definitely not the experience we want to provide. So that our development team can investigate, could you please contact us via support@colesmobile.com.au with more details of the crashes along with your mobile number and we will look into it right away. Thanks - the Coles Mobile team.
App kept crashing and couldn’t load. Required reinstallation.
19/10/2021

2276Vinko

Due to patchy internet connection on Coles’ mobile network, the app straight up wouldn’t log me in, which was understandable, BUT after several attempts to access my account, the app simply crashed whenever I tried to open it. After mobile connection had been restored back to normal, the app still refused to load and simply crashed. I had to delete and reinstall the app to make it work again. Lame.
Developer Response 28/10/2021
Hi there, I’m really sorry to hear you’ve faced issues with crashes in the app. That’s definitely not the experience we want to provide. So that our development team can investigate, could you please contact us via support@colesmobile.com.au with more details of the crashes along with your mobile number and we will look into it right away. Thanks - the Coles Mobile team.
Great customer service!
22/11/2024

Trevio13
My iphone (4G) suddenly couldn’t make or receive any calls.Customer service was really lovely and caring eventually tech support reset my network.Then I was able to get messages to say who had called but still no calls came through and still not able to make calls. This was an improvement but the problem was still not completely fixed.Called customer service back and they again referred the issue back to tech support. I am pleased to say that the following morning my phone was all back to normal in less than24 hours.Thank you Cole’s customer service and tech support. Great customer service!
Great customer service!
22/11/2024

Trevio13

My iphone (4G) suddenly couldn’t make or receive any calls.Customer service was really lovely and caring eventually tech support reset my network.Then I was able to get messages to say who had called but still no calls came through and still not able to make calls. This was an improvement but the problem was still not completely fixed.Called customer service back and they again referred the issue back to tech support. I am pleased to say that the following morning my phone was all back to normal in less than24 hours.Thank you Cole’s customer service and tech support. Great customer service!
Sent me in to an inescapable maintenance screen loop
05/08/2022

Rosie the Cat
What an annoying experience. Got part way through process of switching on facial recognition and I got a maintenance screen from which I could not exit. If I tried to go back a screen to exit the app it would flash up the prior screen and then immediately go back to maintenance, where there was no X or other way to tap and exit. Only way out was to swipe it shut. Before the maintenance screen loop commenced, I had made multiple attempts to get the verification link by text and by email. Neither arrived until HOURS later, by which time I’d given up and deleted the app. I am about to try once more.
Sent me in to an inescapable maintenance screen loop
05/08/2022

Rosie the Cat

What an annoying experience. Got part way through process of switching on facial recognition and I got a maintenance screen from which I could not exit. If I tried to go back a screen to exit the app it would flash up the prior screen and then immediately go back to maintenance, where there was no X or other way to tap and exit. Only way out was to swipe it shut. Before the maintenance screen loop commenced, I had made multiple attempts to get the verification link by text and by email. Neither arrived until HOURS later, by which time I’d given up and deleted the app. I am about to try once more.
Rude customer service
14/07/2021

Aj_aaronc
The app is useless! It would not let me add more credit even after closing and opening more than 3 times so I decided to call for help. The first person I spoke to was polite and told me add my card details on the actual website and try that way and call back if I had issues. Did as told and tried multiple times on Safari and app and still had issues. Called back and another person helped but was passive aggressive and told me to do it on my end next time. Ordered another sim from another network and will be changing in a few days.
Rude customer service
14/07/2021

Aj_aaronc

The app is useless! It would not let me add more credit even after closing and opening more than 3 times so I decided to call for help. The first person I spoke to was polite and told me add my card details on the actual website and try that way and call back if I had issues. Did as told and tried multiple times on Safari and app and still had issues. Called back and another person helped but was passive aggressive and told me to do it on my end next time. Ordered another sim from another network and will be changing in a few days.