TELUS Health MyPet 12+

TELUS Communications Inc.

    • Free

iPhone Screenshots

Description

See a vet right from your phone. Get behavioural, wellness, or nutrition advice for your cat or dog.

Features:
* Book a Healthcare consult with a licensed vet on weekdays, evenings and weekends (available in BC and ON)
* Book a Wellbeing consult with a registered vet tech for assistance with behavioural and health maintenance concerns (available across Canada, excluding QC)
* Select a practitioner of your choice and rebook with a familiar face for continuity of care
* Access articles written by pet experts on health tips and preventative care for your pet(s)

Get started today.
1. Download the app.
2. Create your free account and register your pet(s).
3. Schedule a virtual video consult.

TELUS Health MyPet is supported on Apple iPhones running iOS 14 or higher.
You will need to be connected to the internet. Where possible we recommend using Wi-Fi. Data charges may apply for service outside Wi-Fi coverage.

Healthcare consults are $95, plus applicable taxes. If medication is prescribed as a result of the consultation, you will be charged a prescription service fee of $30, plus applicable taxes. Wellbeing consults are $40, plus applicable taxes. Following your consult, you will be provided with an in-app receipt. consult fees may be discounted from time to time, for current offers and promotions see telus.com/mypet. TELUS Health MyPet reserves the right to modify pricing and promotions at any time, without notice.

TELUS Health MyPet FAQs

Who is TELUS Health MyPet for?
TELUS Health MyPet is for Canadians currently without a family vet, who require healthcare for their dog or cat outside of regular veterinary business hours, or who need vet services when a regular family vet is not available.

When should I book a Healthcare vs. Wellbeing consult?
If you are concerned about new symptoms or suspect your pet may need medication or an adjustment to a current medication, book a Healthcare consult with a vet.
If you have questions about, or would like help with behaviour, training, weight management and nutrition, life stage care, or preventive care, book a Wellbeing consult with a vet tech.

What can TELUS Health MyPet veterinarians treat?
We recommend going to an in-person vet clinic if your pet requires a physical examination. For medical emergencies, please contact your nearest Emergency Veterinary Hospital.
Vets on the app can help with wellness, triage, diagnosis and treatment of medical conditions in dogs and cats. After seeing a vet, you will be given a treatment plan which may include a referral for a physical exam, prescriptions and/or diagnostic tests.

Common concerns include:
Nutritional and weight management
Allergies (itching, hair loss, skin lesions)
Behavioral issues (anxiety, aggression)
Stomach upset (vomiting & diarrhea)
Parasite control (ticks, fleas)
Most minor infections
Chronic disease management
Life stages (kitten/puppyhood, geriatric care)

If you have more than one health concern to discuss, the vet will address your highest priority issue first. If not all of your pet's health concerns are addressed, we encourage you to book another consult the following day.
The vet may decide that an in-person visit is required to ensure your pet receives appropriate care.

Who are the veterinarians?
TELUS Health MyPet vets are experienced professionals, registered with provincial colleges and licensing bodies and qualified to practice in the relevant provinces of Canada. They are trained to provide video-based care and operate at high clinical standards.
All consults booked through the app will be automatically scheduled in English.
Vets are affiliated with clinics in their respective provinces.

What are the hours of operation?
TELUS Health MyPet vets and support team are available on weekdays, evenings and weekends. We are closed on Christmas and New Year’s day.

Please contact TELUSHealthMyPet@telus.com or visit telus.com/mypet for details. For our terms and conditions, visit telus.com/mypetterms

What’s New

Version 1.11.1

Update the app regularly for the best experience. Here’s what’s included in our latest update:
Various app improvements and bug fixes


Thank you for using TELUS Health MyPet. If you have any suggestions on how we can improve our service, please let us know at telushealthmypet@telus.com

Ratings and Reviews

4.9 out of 5
227 Ratings

227 Ratings

xxcvhb ,

Great experience and super convenient.

Today we had a consultation with a Veterinarian from our living room. Our Siamese cat has recently been having some digestive and weight issues.

She gave us great info and tips to try before escalating to lab and medical tests.

Developer Response ,

Thank you for your positive review. We truly appreciate it!

nnbf1212 ,

Very reassuring

Saw a vet that was excellent. She took the time to go over possible solutions to the problem and discussed what we could do. Worth every penny!

Developer Response ,

We're so glad you had a good experience with your appointment! Thank you for the positive review.

Hollz29 ,

Save me from a Sunday Emerg visit

My 2 yr old golden retriever ate something she definitely shouldn’t have! I was able to get an appt for 1.5 hours time. Dr Janet MacLean was absolutely lovely. She talked me through everything, toxicity levels and what symptoms to look out for etc. I came out of the appt with enough knowledge to monitor my pup and know if/when to take her to the emergency vet.

Being a Sunday my only other alternative would have been a $220 initial visit consult with the emerg vet (which I really don’t think I’ll need at this a point) so that you for this service!

Developer Response ,

We're so glad you had a good experience with your appointment! Thank you for the positive review.

App Privacy

The developer, TELUS Communications Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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