Description

TELUS SmartHome is your simple all-in-one security, safety and smart home solution. Protect, automate and monitor your home in real-time from anywhere in the world, from any current mobile device. All you need is internet or mobile service, a TELUS SmartHome Security service plan and the smart devices you wish to install at home.

The TELUS SmartHome app offers solutions for:
• Security and safety alerts
• Interactive video monitoring
• Energy efficiency management
• Home automation

Optimize your home from wherever you are. Just tap your app, and you’ll have real time access to what’s happening at home. View your video screens or clips, change and control settings and make your home the safest and smartest it can be.

Whether you’re down the block or halfway around the world, still in bed or halfway through a busy day, TELUS SmartHome Security has you covered. The TELUS SmartHome app can send you notifications, you can instantly view your front door or living room, make and change rules to maximize energy efficiency or improve comfort, and have direct access to every security and smart home device you’ve installed.

Simple icons and easy-to-follow screens give you remote access and control. Guide a slider to dim a light, tap to chat with someone at your front door, or pre-program an early morning warm up of the house before you even open your eyes.

Have an Apple Watch? Keep your home running smart with a flick of the wrist. Arm and disarm your system, check notifications, and control all of your installed devices right from your watch.

Note: This TELUS SmartHome app requires a compatible system, internet access and a TELUS SmartHome Security service plan. The app features and their usage varies based on the solution chosen, equipment and service plan. Visit telus.com/home-security for more information.

With the TELUS SmartHome app, you can:
• Receive real-time emails, text messages and push notifications for unexpected activity and events that matter to you
• View your property from installed video cameras
• Watch live and recorded video clips from your security cameras
• Pre-program or turn lights on or off
• Set the ideal temperature on your smart thermostat
• View images of activity captured by motion sensors
• Search your complete event history
• View and speak remotely to a visitor at your front door

How the TELUS SmartHome helps you stay connected to home:
• Know instantly when your kids are home from school
• Arm your system and lock up from anywhere or automatically as you leave the house
• Know when service people arrive or leave
• Be alerted when the garage door is left open
• Receive a notification your medicine or liquor cabinet has been opened
• Know if someone changes your thermostat settings
• Be alerted if someone attempts to log on to your account
• And much more!

What’s New

Version 4.19.3

We are always making improvements to the TELUS SmartHome app. If you have feedback to further improve our app, please send it to smarthomeandsecurity@telus.com

Small bug fixes:
- Fixed a crash that would occur during logins
- Fixed an issue where FaceID would not always show up when enabled
- Corrected behavior where notifications were still received if turned off from Device Setting while Critical Alerts are Enabled
- Fixed issue with progress bar animation not showing on Lights feature screen
- Fixed an issue where a confirmation pop up was displayed after editing a Scene without making any changes
- Corrected behavior where newly created scenes were not deleted or updated after editing

New Features:
- Under Water, you can now view your historical water usage, change your valve state, and easily view the status of all your water devices from a single feature screen

Ratings and Reviews

4.5 out of 5
4.6K Ratings

4.6K Ratings

$gottime& ,

Alarm.com portal

Frustrated. Open app only to see alarm.com portal NOT TELUS only way to fix it is too delete app and reload. Or use iPad. Frustrated.

Once I logged in and set everything up all is well working great the alarm.com screen went away. Awsome app recommend highly. Excellent support!!! 😃

Developer Response ,

Hi $gottime&, happy to try and help. Can you please email us your username and a screenshot of the current app build you are using to smarthomeandsecurity@telus.com? You can find this by going to the About page in your SmartHome app. Thanks and sorry this is causing an issue.

RVH5310 ,

Can’t log out!!

I’ve got 2 homes, both have Telus Smart Home Security. It’s easy to jump back and forth checking on status of each home when we’re away. BUT…the app refuses to let me logout when I’m done. I’ve been on the phone twice, for 2+ hours with their tech support staff, with zero progress. iPhone 12, I’ve tried reinstalling the app, nope. Very frustrating.

Averyross ,

Horrible Service

First install attempt….The tech spent the whole time slamming Telus, had no idea how to set up the app to function with the equipment, nor did his support, or the 2 different people I waited on hold for 45 mins to speak to @ Telus support.

2nd install attempt…no call/no show…..
Don’t waste your time

Developer Response ,

Hi Averyross, we are sorry that your installation experience was not up to our standards. Please send us an email at smarthomeandsecurity@telus.com and our team will try and provide support to help with your installation.

App Privacy

The developer, TELUS Communications Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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