iPhone Screenshots

Description

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Best of all, you won’t be charged data fees when using the My TELUS app with a TELUS Mobility plan, even while travelling abroad with a 4G (HSPA) or LTE device.

Mobile access is for use in Canada only, on select devices within wireless network coverage areas. Data charges may apply for service outside Wi-Fi coverage.


Please note:

My TELUS requires iOS 11.0 or later. My TELUS is compatible with iPhone, iPad and iPod touch.

Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.

Features for customers on monthly rate plans include:

● Monitor your monthly data, text, and voice usage
● Check your account balance
● Make a one-time payment, set up automatic payments, make payment arrangements, and report a payment
● Set up SMS or email notifications when your bill is ready
● Download and view past bills
● Add Easy Roam for travel coverage
● Add or remove features like text messaging or data packs
● Check your device balance and contract status
● Quickly check your usage with Siri Shortcuts

Features for customers with prepaid accounts include:

● Monitor your prepaid add-on usage
● Check your account balance
● Top-up your prepaid services using a credit card or PIN
● Add features like text messaging, voicemail, etc.

Home Services customers can use the app to:

● Quickly pay your internet, TV, mobile and home phone bills
● Easily manage your Pik TV and Optik TV channels, theme packs, and premium selections
● Review and update all your TELUS plans
● Easily monitor your internet usage to avoid overages
● Enrol in TELUS Rewards and check your points balance


The My TELUS app requests these permissions from your device:

● Directly call phone numbers, to enable the app to call TELUS support for you with one simple tap.
● View network connection, to detect the network in use (i.e. Wi-Fi or mobile).
● Full network access, to access the Internet and communicate with TELUS servers.
● Location, to support and simplify the purchasing of travel options, and for special in-store offers.


Like using My TELUS? Please take a few minutes to rate us and tell us what you think.

What’s New

Version 4.50.1

We've made a number of small improvements to ensure the app runs faster and more smoothly.

Ratings and Reviews

4.0 out of 5
9.3K Ratings

9.3K Ratings

Indy1818 ,

Need Data Usage back

Need to see data left and days left out back in app. Isn't that what an app is for? To track usage in the go? Can't rate it higher with the best tool gone.
09/17 -Update They listened! way to go Telus! Data usage is back on the mobile app! 5 stars for listening to us!

Developer Response ,

Thanks for the feedback, we've added this back. Check it out and let us know what you think.

YOUSEF MB ,

App isn’t working

App isn't working once i open it as the promo add pops up without me being able to skip it or cancel it as both buttons ( No thanks, Shop now) don’t respond
Further, i cant access nothing or see no details related to my account

Kindly fix it ASAP

Grlam ,

Unable to login

My account link suddenly disappeared and I am no longer to login with the app. What happened?

Developer Response ,

Hi there, Sorry about that. Can you please logging out, closing the app and then logging back in again? That should fix the problem.

App Privacy

The developer, TELUS Communications Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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