HSBC UK Mobile Banking 4+

Simple and secure banking

HSBC Global Services (UK) Limited

    • Free



The HSBC UK Mobile Banking app has been created specially to help our UK customers do their everyday banking on the move. Download it today and you can:
• Log on quickly and securely with Face ID or Touch ID
• Make payments and check your balances on the go
• Deposit cheques by simply scanning them on your phone
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits

How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, accept the terms and conditions then select ‘Register for mobile and online banking’
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.

Want to know more?
Log on quickly and securely
Face ID and Touch ID mean you can use your face or fingerprint to quickly log on to the HSBC UK Mobile Banking app, without having to enter a password.
Once you’re logged on, our Digital Secure Key gives you added protection against the threat of fraud. To authorise transactions, you just generate a code using a PIN or password or with Face ID or Touch ID on supported devices.

Move money
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.

Credit/Debit Card Activation
Activating a credit or debit card is easy, simply log on, select manage cards, then activate following the instructions.

Mobile statements
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements 24/7 via the 'Account details' menu.

Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. Daily limits apply.

Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps, and it stays blocked until you unblock it, or report it lost or stolen.

Balance After Bills
Balance After Bills helps you plan your finances from one payday to the next. It shows you how much you could have left for the month ahead, once scheduled bills like standing orders, Direct Debits, credit cards, loans and mortgages are taken into account.

Live chat
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.

Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.

This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK.HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

What’s New

Version 3.22.0

You can now view your PIN in Manage Cards.

Ratings and Reviews

4.8 out of 5
1.1M Ratings

1.1M Ratings

Rozak ,

Less functions and not a great experience

So to start with you have to disable touch ID on the old app before doing the migration of security settings - if you don't it just goes into a loop trying to transfer credentials - not explained anywhere. Once you do that the new app doesn't include any currency accounts you have - instead you are supposed to use the old app for that - by the time you notice that you've already stripped the old app of its security credentials and there is no easy way back without redoing everything - so now stuck with two apps.
Fast balance only works on one of the apps at a time - no idea why - can't be a security measure as whoever has access to the phone has access to fast balance anyway - so why not have it on both apps for those of us that now have to run two apps.
UI isn't great - balance and move money on a separate tab fine but everything else buried on a traditional menu.
Still doesn't fix the problems with payee references (c'mon deleting a payee just to change the reference?!) and doesn't let me do anything clever with messages to and from me and the bank - still have to resort to insecure email - why on earth I can't message my relationship manager through this is beyond me.
So less functions, no global accounts, not changed anything that was broken, and not a great migration experience - and no easy way back - doesn't feel like a step up to me.

Answersplease ,

Digital secure key password

I agree with rtfs comments above I have been using internet banking on my phone regularly for a few years especially transferring funds. For the past three months I have experienced problems and the first response I get from HSBC is that I am using the wrong password. I keep getting system errors and I am going around in circles. It is also very confusing that the app has multiple passwords at certain stages and even if i get them correct the app has been saying system errors. I previously just used my finger print to transfer money which worked great soon they will be saying i’ve changed my prints as well as getting my password. I also reported that each time there is an apple update HSBC is not talking correctly to the phone so there is a error the company take no notice of my comments. HSBC mobile banking app on the iphone possibly the most unstable of all the banking apps I use. They are getting left behind to apps like revolut etc. Please will HSBC listen to its users and test the transfer parts properly before going live.

lii-luu ,


Noticed straight away doesn’t now give you both your balance and available when on the page to view all accounts. and when click into the account you want, still not showing both balance and available, frustrating as this is probably the most used for me when logging on b4 I make a payment, it’s not clear how to find this info, after much faffing I found it but I will probably faff again when go back on. Why is this hidden? This is a main part of your bank account. Too many lists at the top so it takes off your recent transactions. these were in 4 boxes under the balance and did not encroach on recent transactions, it was a good balance of info. Altogether doesn’t look good. When making a payment, you can’t get out of the screen, for some reason you have to click on make another payment to get you back to the screen where you can press the X again to get you back to account page, took me ages to work out. A bank app is supposed to be efficient this is not! And still unable to set up a standing order for a company, last app same issue. Bank staff say it’s the app as I keep having to go to branch as the payment amount changes, so much for doing all your banking online! please get this sorted, what will I do when you shut every branch?
This is first time I’ve used this, I’ve had such a bad first impression I have had to write this review.
Last app much better.

Developer Response ,

Sorry for the issues being experienced. There are no known plans to change the look of Fast Balance further, but concerning the other issues described, please give us a call on 03457 404404 so we can look into this for you.

App Privacy

The developer, HSBC Global Services (UK) Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


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