Yale Smart Living Alarm 4+

Very happy with the App generally and never experienced the issues some have with sluggish operation. I like the way when it advises a battery is low in one of the sensors if you click on it the tamper is automatically over ridden until you confirm the battery has been replaced. I also like the fact it warns you if you have left a door open and also the way it reminds you that the alarm hadn’t been set after you leave the house. In fact my only gripe is the sync between the App and the Apple phone is poor. When trying to set the alarm from my watch I quite often see the message “ please log in with your phone and try again” when this happens the only resolve is to delete the App and re-install it which it then OK for a day or so before it happens again. Hopefully this will be sorted in a future update then I will happily give it 5 stars.
UPDATE - Nice new look but still has issues with the Apple Watch App.
Upgraded to iPhone 12 recently and all seemed to work well for the first few day the the same happened. When trying to disarm the alarm, a rotating circle with “Please log in with you phone” message came up. I have now given up as the only way I have found to restore functionality is to delete and re-install the App on the phone.
A great shame as happy with it in every other way.

Hi,

Thank you for your comments, I've passed this to the development team.

Yale

ADDITIONAL USERS: I have added my wife as a sub-account user, and when she un-sets or sets the alarm, the notification shows my details. Surely this should show the user who used the app?

GEO NOTIFICATIONS: I don’t receive notifications if I leave home without setting the alarm. I’ve set my home location, enabled everything, disabled, re-enabled, re-installed, and it still doesn’t work. Hopefully it’ll be fixed soon. Update: I have disabled “Do not disturb whilst driving” and it now works. I guess this makes sense, however they don’t appear in the Notification Centre as they do with other apps, so when I reach my destination it would be nice to see the notification there. DASHBOARD -> SENSORS There have been some nice improvements recently including the Sensors option. On the Sensors page, it would be nice to see all Sensors grouped by status ☺️

Hi,

I'm sorry you've been having this problem. There are a few things you can try to help - make sure you don't log out when you leave the app, make sure no one else is logging in using the same email address, and make sure your phone isn't in battery saving mode.

If that doesn't help you can contact us from the Help (?) at the top of the screen.

Thanks,

Yale

I think this app is clear and easy to use. I’ve found that it works well and have been using it for just over a year. I have however found two problems. The first is that despite following the battery replacement steps for my siren which is supposed to disable the tamper alarm, the siren still sounds in my face when I remove the cover (This was on version 3.1.1, I haven’t tried with 3.2 yet).

The second problem which is the biggest for me, is more specific to how I would like to use the alarm system. I have two large dogs which stay downstairs if I go out and come upstairs with me in the night. As a result, the limited settings available for the motion sensors means that part of my house remains permanently unarmed (I may as well remove the sensor). I would like for this sensor to be armed in part arm/home mode, and unarmed in full arm/away mode. I know that this defeats the object of a “full arm” but with other alarm systems you can create multiple zones/modes to accommodate for this. Where as this app effectively only gives you two, part and full. I would like the to either have the option to omit a sensor in full arm mode, or alternatively introduce a third mode e.g. full arm, part arm and custom arm.

Hi,

Thank you for your comments. I've passed this to the product team.

Yale