Multiple instances where Swiggy has failed to provide customer care, but this time it was the last nail and I have finally deleted the app. On 21st Dec 2024 my order was cancelled, I was charged the complete bill amount including the tip I had included for the delivery guy and the reason given was that the delivery guy couldn’t contact me. I had ordered dinner for my kids as I was busy at the clinic. I did not get a single missed call, can’t say anything about network as we all know that in India network services fluctuate. Anyways within 15 mins of cancellation I got in touch with the customer care requesting for delivery to go through. Why should I pay the entire bill amount? I understand if I get charged a certain sum for admin charges but the entire bill amount is unfair… why should I pay the tip for an inefficient delivery agent? My house number was clearly mentioned on the address. Nothing doing! They charged me approx 900 INR for a delivery cancelled by them. And I reached home at 11 and cooked for my hungry kids. So guess what, I deleted the app :-) On 8th Feb it was Ekadashi, our vegetarian day and we ordered moong dal halwa using my husband’s Swiggy account because he really wanted a dessert. Anyways, the order arrives and we get a non-veg chicken curry instead of our order. It was midnight so we couldn’t order anything else. Anyways they refunded the money but did nothing for the mental harassment. Where is the compensation for trying to feed us chicken on Ekadashi?? So their policy is that customer is disposable… use Swiggy at your own risk

First, let's address the positive aspect. Swiggy's delivery service has been reliable and efficient for me, with orders arriving within the estimated time frame on a majority of occasions. The app's interface is user-friendly, making it easy to browse through numerous restaurant options and select dishes according to personal preferences. Furthermore, the delivery personnel have generally been punctual and courteous, ensuring a hassle-free experience. However, the issue lies in the pricing. I have noticed that the menu prices on Swiggy are consistently higher compared to the actual prices offered by the restaurants. This discrepancy ranges from 10% to 20%, which can significantly add up when placing multiple orders or opting for more expensive dishes. Additionally, Swiggy imposes various additional charges such as delivery fees, handling charges, and GST, which further inflate the final bill. As a result, the overall cost of the order tends to be noticeably higher than what one would expect based on the restaurant's menu. The lack of transparency regarding these extra charges and inflated prices leaves a sense of deception and frustration. Customers should be able to trust that the prices displayed on the app accurately reflect the true cost of the dishes they are ordering. Unfortunately, this is not the case with Swiggy, and it can feel like a betrayal of trust when you discover that you have been overcharged.

I have been a religious user of the application for years now. Not just that, I have been a Swiggy One member too. Please boycott this app and use Zomato instead. A lot of my friends have done this too, because this app not only creates food delivery issues but in recent years, due to their nearly unreachable customer service, they do absolutely nothing to resolve it. They have, on countless occasions of time, delivered food after hours of waiting, the wrong food, incomplete food, and charged cancellation fee when I cancelled the order within a 60 second mark (I have proof in case anyone wants) without even informing me they would do so. When I have tried to reach customer care, I have to talk to them for at least 1-1.5 hours before they sometimes did resolve the issue with refunds or coupons or placing the order in some way again but now they don’t even do that. There is no customer care number as well and regular customer care members talk to you as if you are a wall/as if they are robots, trained to say “we are sorry but we can’t do anything” after stealing your money from you. Their food delivery, value of time and their customers is pathetic. It is worse than any application I have ever used in my life. On several occasions, I have had to write them mails as well, out of which one time they gave me a coupon that never worked and upon inquiring why they never replied. They CHEAT and FOOL you without even giving you the pleasure of good/right delivered food.

I had a very disappointing experience with Swiggy recently. I ordered 2 food items from a restaurant just 1.5 km (about 6 minutes) away, with an expected delivery time of around 35 minutes. However, even after more than an hour, my order never arrived. The delivery partner did not answer a single call despite my repeated attempts. When I contacted customer support, the first representative said they would assign a new delivery partner—but nothing happened even after I waited again. When I mentioned cancelling the order, the agent told me it’s “better not to cancel since the food will go to waste.” What exactly does that mean? Are customers expected to keep waiting indefinitely, even if the food turns cold, just so Swiggy doesn’t take responsibility? Does the wasted food somehow become our fault instead of the delivery person’s who failed to do his job? By this time, it was well past dinner, we were still hungry, and it was already getting close to bedtime. The second support agent also left me on hold for over 10 minutes without resolving anything. To make matters worse, each call took 8–9 minutes just to get connected, adding to the frustration. In the end, I had no option but to cancel my order. Swiggy didn’t just waste my time—they ruined my first experience with online food delivery, left me hungry at night, and had the audacity to guilt-trip me for their incompetence. If this is how an online delivery service operates, you might as well shut it down.