I love this company but I ordered a hoodie and 4 shirts, one of which being a pre-order item with the other 4 items being labeled as GS24. it didn’t tell me that the rest of the order would be held until everything is available until after I had already payed for, and confirmed my order. Now I won’t be getting the items that I thought would get here the 1st until after November 6th. A label in the description of a pre-order item saying that orders will be held until every item would be available before shipping would be nice. Other then that I love your products and I will be sure to shop with you again in the future.

I like to look and everything and add items to my cart I want then go to my shopping cart and eliminate items until I’ve met my spending budget. But the ap isn’t showing pictures of the items in the shopping cart so I had to open in browser and search for item to look st so I could decide which ones I wanted the most. Frustrating for me. I’m disabled and it’s painful to type and hold my phone for very long. I even refreshed the shopping cart to see if the pictures would show. They would show for a split second then disappear. I also had issues browsing in the individual sections. I went to Womens then clicked on a sub link and it was blank. It did that in men’s also. The only way I could see the products was to click on “view all” then I had to scroll more than I wanted to dye yo pain. So these little glitches will deter me from trying to order again until I know I can handle more pain from having to search more for what I want to buy and that could make it not worth the effort.The zip up hoodies run small. I like to wear men’s shirts. Usually a large in men’s is too big but not sloppy. I got the zip up hoodie in xlarge so I could wear layers under it and still have room but it fits snug with tanks and T-shirt under. So I ordered an xlarge regular hoodie and it’s HUGE!!! So the sizing is not true between the different types of sweatshirts. I noticed this with the different T-shirt’s as well.

I had originally planned to make this purchase yesterday (5/25) but for some reason my credit card(s) were not being accepted. The deal I got yesterday included free shipping. I’m not going to dwell on it, matter of fact, if you think I am entitled to a refund, I would prefer you put the money in whatever fund supports our troops who have given their all for the freedoms we enjoy everyday. I am more concerned that there was no way to determine what was wrong with either of the cards I tried and were denied. Then the phone number was not working. Hopefully you can find out what happened. Today’s transaction went right through. Please keep styles coming that are not specific to those who have served as I didn’t but am proud to support your brand because of the support you provide to our proud service veterans. May your Memorial Day be filled with the many memories of those who gave everything for their country. May we not let their sacrifice have been in vain. Steve Campbell

The discounts should be applied if I earned the rewards for them. It shouldn’t matter if it’s already an off season item that’s on sale. Some of the items were no longer in my size and I should be able to use my rewards for such items in case I may need to give it away due to it not fitting me properly. Also it’s not user friendly the app goes back and forth and switches a lot in between me trying to look at items. Other than that I absolutely love the merch. The app and site can just be more user friendly and rewards should be able to be applied no matter what. Also I tried changing my club membership from men to woman and I can’t figure it out there is no way under manage subscription. It would be nice to be able to change my club membership as I see for for that month.