PENNYMAC MOBILE

Name: PENNYMAC MOBILE
Rating: 4.9 (142786 reviews)
Author: PennyMac Loan Services, LLC

Your mortgage, made easy

Only for iPhone

Free

143K Ratings
Ages

18+
Years
Category

Finance
Developer

PennyMac Loan Services, LLC
Language

EN
English
Size

54
MB

iPhone

**What’s new: Updated design and improved functionality based on customer feedback** Make it simple to manage your home loan, with everything you need at your fingertips. Enjoy complete convenience with 24/7 access to your account(s) and the ability to: - Check your current loan balance - Keep track of loan payments and activity at a glance - Set up automatic, recurring monthly payments or make a one-time payment - Download and view statements and documents, making it easy to go paperless - Get payment reminders - Manage escrow, tax and insurance - Get available refunds with eDisbursements - Log in securely with fingerprint authentication - Make principal reduction and escrow shortage payments - Calculate ways to adjust and save on your payments - View/pay multiple mortgages *App available in Spanish./App disponible en Español. Pennymac Publication Rules PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time. Equal Housing Opportunity © 2023 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 5500 South Quebec Street, Suite 260 Greenwood Village, CO 80111, (877) 215-2552. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. Licensed Mortgage Banker-NYS Department of Financial Services. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Licensed Lender # 20092600LL, Loan Broker, and Third Party Loan Servicer. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review Pennymac’s state licenses and important notices. Co-op loans not available. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (02-2023)

Ratings & Reviews

4.9

out of 5

143K Ratings

Fix App Crashing with Newest app version - Now Fixed
11/07/2023

Cheetahonscramble
Update: Response received with advice on how to fix the below and it worked. If anyone else has this problem, delete and re-add the app. The only downfall if that you need to sign in from scratch with verification again which is annoying when you are used to doing a quick tap on the app and then an auto face login. App has improved with a lot of info as I looked around so give this 4 stars since I have a feeling every update now I’ll have to re-do these steps. Please ensure smooth transitions for members with app updates so we don’t have to delete, re-add app, and re-verify just to use the app again. Thanks.Old input: It is not letting me add 4 stars on top so hope this info helps others. Initial: Newest app version crashes every time you try to switch to a 2nd loan within the app. Please fix ASAP as this did not crash every time before I updated to the latest app version (have tried many times to switch and it crashes every time). People depend on the app to work to look up payment amounts due. Please fix ASAP.

Developer Response
Thank you for your feedback as we continue to look into this issue and improve the mobile app's performance.
Fix App Crashing with Newest app version - Now Fixed
11/07/2023

Cheetahonscramble

Update: Response received with advice on how to fix the below and it worked. If anyone else has this problem, delete and re-add the app. The only downfall if that you need to sign in from scratch with verification again which is annoying when you are used to doing a quick tap on the app and then an auto face login. App has improved with a lot of info as I looked around so give this 4 stars since I have a feeling every update now I’ll have to re-do these steps. Please ensure smooth transitions for members with app updates so we don’t have to delete, re-add app, and re-verify just to use the app again. Thanks.Old input: It is not letting me add 4 stars on top so hope this info helps others. Initial: Newest app version crashes every time you try to switch to a 2nd loan within the app. Please fix ASAP as this did not crash every time before I updated to the latest app version (have tried many times to switch and it crashes every time). People depend on the app to work to look up payment amounts due. Please fix ASAP.
Developer Response 11/08/2023
Thank you for your feedback as we continue to look into this issue and improve the mobile app's performance.
This is the absolute worst Mtg company!!
04/13/2024

Dswog
Our payments have been messed up since November (it is now April) and we have received numerous late fees and ruined credit now due to this companies incompetence. We have made numerous phone calls and spent endless hours on the phone trying to resolve the issue. Always having to regurgitate the entire story over and over again. Obviously customer service does not notate phone conversations so no one ever has a clue that we have spoken with someone before. We have even been told that no one with that name works there. We have spent an hour on a call just to be disconnected and cannot be transferred back to the person that we were speaking to. Managers refuse to take calls when you ask to speak to someone with more knowledge. The calls always end with us being assured that the problem will be resolved within days but when we receive our next statement or check the website (the two never march) the problem is either worse than before or has been slightly corrected but new issues and late fees are added. It has been totally infuriating. Customer service reps are unprofessional and untrained. Dealing with anyone at this company has been a nightmare!! I absolutely HATE dealing with this company!!!!!!!!!

Developer Response
Thank you for your review. We're always working hard to improve the mobile app. If there is a way to make this a 5 star application please feel free to share more in detail any recommendations. To share your customer service experience please call us at 1-800-777-4001 so we can better assist you with your loan.
This is the absolute worst Mtg company!!
04/13/2024

Dswog

Our payments have been messed up since November (it is now April) and we have received numerous late fees and ruined credit now due to this companies incompetence. We have made numerous phone calls and spent endless hours on the phone trying to resolve the issue. Always having to regurgitate the entire story over and over again. Obviously customer service does not notate phone conversations so no one ever has a clue that we have spoken with someone before. We have even been told that no one with that name works there. We have spent an hour on a call just to be disconnected and cannot be transferred back to the person that we were speaking to. Managers refuse to take calls when you ask to speak to someone with more knowledge. The calls always end with us being assured that the problem will be resolved within days but when we receive our next statement or check the website (the two never march) the problem is either worse than before or has been slightly corrected but new issues and late fees are added. It has been totally infuriating. Customer service reps are unprofessional and untrained. Dealing with anyone at this company has been a nightmare!! I absolutely HATE dealing with this company!!!!!!!!!
Developer Response 04/18/2024
Thank you for your review. We're always working hard to improve the mobile app. If there is a way to make this a 5 star application please feel free to share more in detail any recommendations. To share your customer service experience please call us at 1-800-777-4001 so we can better assist you with your loan.
Frustrating Payment System Despite Good Website Navigation
08/02/2024

Bibie892005
36 years with numerous loans and never had a late payment until I started using the PennyMac mobile app. While the website provides a good dataset and is easy to navigate, the payment system on the app is incredibly frustrating. The confirmation pop-ups when trying to make a payment are confusing, and you need to double-check for a pending payment after submission. This confusion led to a late payment hit on my credit in the early days of using the app. This experience was disappointing and worth warning others about. Despite the decent website, the app's payment system needs significant improvement.

Developer Response
Hello, we're always working hard to improve the mobile app. If there is a way to make this a 5 star application please feel free to share more in detail any recommendations or issues you are experiencing.
Frustrating Payment System Despite Good Website Navigation
08/02/2024

Bibie892005

36 years with numerous loans and never had a late payment until I started using the PennyMac mobile app. While the website provides a good dataset and is easy to navigate, the payment system on the app is incredibly frustrating. The confirmation pop-ups when trying to make a payment are confusing, and you need to double-check for a pending payment after submission. This confusion led to a late payment hit on my credit in the early days of using the app. This experience was disappointing and worth warning others about. Despite the decent website, the app's payment system needs significant improvement.
Developer Response 08/06/2024
Hello, we're always working hard to improve the mobile app. If there is a way to make this a 5 star application please feel free to share more in detail any recommendations or issues you are experiencing.
Worst mortgage ever
Jan 21

Oswald’sMom
This has been the worst mortgage experience I’ve ever had. Nothing ever works, the website and app are useless and you can’t ever get anyone on the phone. *Here is more detail-every single year, I have to update my homeowner’s insurance. It has been the same since the inception of this loan. My condo is STILL on the 3rd floor and doesn’t necessitate flood insurance. Trying to update it is nearly impossible! You cannot get a human on the phone. Secondly, there have been numerous times where I’ve tried to login to pay and not been able to, due to yet another issue with the website or app. I was charged a late fee. When I finally got someone on the phone, (because they will answer if you’re late on a payment) they refused to refund the charge. I have two other mortgages with another lender and have never had an issue paying my bill. If I wasn’t locked in at a superior interest rate, I’d be gone. No chance you’re getting a 5 star rating from me.

Developer Response
Hello, we're always working hard to improve the mobile app. If there is a way to make this a 5 star application please feel free to share more in detail any recommendations or issues you are experiencing.
Worst mortgage ever
Jan 21

Oswald’sMom

This has been the worst mortgage experience I’ve ever had. Nothing ever works, the website and app are useless and you can’t ever get anyone on the phone. *Here is more detail-every single year, I have to update my homeowner’s insurance. It has been the same since the inception of this loan. My condo is STILL on the 3rd floor and doesn’t necessitate flood insurance. Trying to update it is nearly impossible! You cannot get a human on the phone. Secondly, there have been numerous times where I’ve tried to login to pay and not been able to, due to yet another issue with the website or app. I was charged a late fee. When I finally got someone on the phone, (because they will answer if you’re late on a payment) they refused to refund the charge. I have two other mortgages with another lender and have never had an issue paying my bill. If I wasn’t locked in at a superior interest rate, I’d be gone. No chance you’re getting a 5 star rating from me.
Developer Response 12/12/2025
Hello, we're always working hard to improve the mobile app. If there is a way to make this a 5 star application please feel free to share more in detail any recommendations or issues you are experiencing.

This release comes with updated design and functionality enhancements based on your feedback. Be sure to turn on automatic app updates to always have access to our most improved version. (Go to Settings > App Store, and then switch on “App Updates.”)

Version 1.4.366944

1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

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PENNYMAC MOBILE

Your mortgage, made easy

Ratings & Reviews

What’s New

Version 1.4.366944

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

More by PennyMac Loan Services, LLC

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