MyDEMCO

Name: MyDEMCO
Rating: 2.2 (56 reviews)
Author: Dixie Electric Membership Corporation

Utilities

Free

56 Ratings
Ages

16+
Years
Category

Utilities
Developer

Dixie Electric Membership Corporation
Language

EN
English
Size

29.3
MB

MyDEMCO provides members with a full range of services at their fingertips. Through this fast, user-friendly app, view usage and billing, manage payments, notify customer service of account and service issues, report and receive outage-related notifications, and receive special messaging from DEMCO. Additional Features: Bill & Pay -Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. My Usage -View energy use graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture-based interface. Contact Us -Easily contact DEMCO. News -Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events. Outage Map -Displays service interruption and outage information. Maps -Displays facility and payment dropbox locations on a map interface.

Ratings & Reviews

2.2

out of 5

56 Ratings

Decent, but no link to power outage map
09/12/2024

WAvara
The app itself is pretty good, but I’m disappointed that I have to google “Demco power outage” to find what areas are without power. This is stupid to not be able to see this from the app!
Decent, but no link to power outage map
09/12/2024

WAvara

The app itself is pretty good, but I’m disappointed that I have to google “Demco power outage” to find what areas are without power. This is stupid to not be able to see this from the app!
App is fine
08/01/2021

CloneCommander99
The app itself is fine as long as you know how to use it. They sent out letters with new account numbers and how to set it up. Only problem I had with it was that I had no idea about the account number change or new app until I checked my mailbox just recently to find that I was late on my July payment and had to set this whole new app up after finding my regular app not working. I do appreciate the refreshed UI inside the app though. It makes it look a tad fresher. I imagine there are a lot of people who are just confused about it
App is fine
08/01/2021

CloneCommander99

The app itself is fine as long as you know how to use it. They sent out letters with new account numbers and how to set it up. Only problem I had with it was that I had no idea about the account number change or new app until I checked my mailbox just recently to find that I was late on my July payment and had to set this whole new app up after finding my regular app not working. I do appreciate the refreshed UI inside the app though. It makes it look a tad fresher. I imagine there are a lot of people who are just confused about it
New app has bugs
08/03/2021

Mommeio
Tried to pay my bill in the new app. First I tried to set up auto pay. Easy, right. Nope wouldn’t let me enter the last field-CVV #. So I clicked Pay bill. Entered info. It was accepted and said it be active next billing cycle. Cancelled both attempts. And called on phone to pay. The prompt say click 2 for billing but transferred me to power outages( prompt 1). Started over 3 times, Nope! Somehow 2 went 1. Called back 5th time to talk to someone, prompt 5. Due to power outage they couldn’t take my call, call back later. This app is messed up. I wrote training and taught SAP for the state, I’m a competent user. This app needs work.
New app has bugs
08/03/2021

Mommeio

Tried to pay my bill in the new app. First I tried to set up auto pay. Easy, right. Nope wouldn’t let me enter the last field-CVV #. So I clicked Pay bill. Entered info. It was accepted and said it be active next billing cycle. Cancelled both attempts. And called on phone to pay. The prompt say click 2 for billing but transferred me to power outages( prompt 1). Started over 3 times, Nope! Somehow 2 went 1. Called back 5th time to talk to someone, prompt 5. Due to power outage they couldn’t take my call, call back later. This app is messed up. I wrote training and taught SAP for the state, I’m a competent user. This app needs work.
Account access
07/01/2021

PESTPRO
I was forced to switch to this newer app (the old one was just called DEMCO and not MyDEMCO) and all i get is the “communication error” message when trying to access my account. The recovery page asks for my account number ( who onows that???) instead of address and i only access my account using digital internet or app and dont know my account number!! After waiting for a paper bill to get that account number..the new app still wont let me login to access my account and only gives me the error message “try again.” DEMCO obviously doesnt monitor the app or app reviews to know it doesnt work.
Account access
07/01/2021

PESTPRO

I was forced to switch to this newer app (the old one was just called DEMCO and not MyDEMCO) and all i get is the “communication error” message when trying to access my account. The recovery page asks for my account number ( who onows that???) instead of address and i only access my account using digital internet or app and dont know my account number!! After waiting for a paper bill to get that account number..the new app still wont let me login to access my account and only gives me the error message “try again.” DEMCO obviously doesnt monitor the app or app reviews to know it doesnt work.

Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.

Version 26.1.1

Jan 28

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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