CCC ONE Repair Facility

Name: CCC ONE Repair Facility
Rating: 4.8 (3183 reviews)
Author: CCC Intelligent Solutions Inc.

Scan VINs & capture photos

Only for iPhone

Free

3.2K Ratings
Ages

4+
Years
Category

Business
Developer

CCC Intelligent Solutions Inc.
Language

EN
English
Size

124.8
MB

iPhone

CCC ONE Mobile enables collision repair facilities that use CCC ONE® Estimating software to remotely manage the vehicle repair process from an iPhone, iPod Touch, or iPad. No need to walk back to the desk to upload photos, view the estimate, update a repair plan, or write a note. Just do it from your iPhone! Features: - Search to find vehicles in your repair shop - Vehicle check-in with VIN scan - Take photos of vehicles - Tag photos as visible to insurer and/or customer - View the estimate - Edit/Complete production phases - Edit/Complete checklist items - Add notes to repair order - Support for multiple shop organizations - View customer contact information - Direct dial customer from iPhone Use of this application requires a license to CCC ONE Estimating.

Ratings & Reviews

4.8

out of 5

3.2K Ratings

Super important to me
01/25/2020

3Dbear1989
I love this app and have been writing since it was called pathways waaay back in the beginning. Anyone who’s been along for the ride knows cccone refuses to be anything but number one. Just wanted to thank all of you there for continuing to make everyone’s jobs a little bit easier. The recent update with the bold last 8 of the vin(desktop version) is amazing please input this into the app as I’m constantly ordering additional parts from the vehicle. Also I know that this would be really really hard to accomplish but if you could make the process of switching from after market to oem easy’er that would be life changing for me and everyone else who either work for huge conglomerates who have oem deals with manufacturers or simply switching due to a poor fit. Being able to right click on a aftermarket part, (in the estimate) and switching to oem could be an option while also copying and pasting your line notes to the new line (California and Barr) if you could make it also an option to print return information at the same time(management system) omg the world would thank you. P.s. you could integrate it into the app with a swipe

Developer Response
We appreciate the review and will evaluate all your suggestions.
Super important to me
01/25/2020

3Dbear1989

I love this app and have been writing since it was called pathways waaay back in the beginning. Anyone who’s been along for the ride knows cccone refuses to be anything but number one. Just wanted to thank all of you there for continuing to make everyone’s jobs a little bit easier. The recent update with the bold last 8 of the vin(desktop version) is amazing please input this into the app as I’m constantly ordering additional parts from the vehicle. Also I know that this would be really really hard to accomplish but if you could make the process of switching from after market to oem easy’er that would be life changing for me and everyone else who either work for huge conglomerates who have oem deals with manufacturers or simply switching due to a poor fit. Being able to right click on a aftermarket part, (in the estimate) and switching to oem could be an option while also copying and pasting your line notes to the new line (California and Barr) if you could make it also an option to print return information at the same time(management system) omg the world would thank you. P.s. you could integrate it into the app with a swipe
Developer Response 02/03/2020
We appreciate the review and will evaluate all your suggestions.
A few problems need fixing
12/01/2019

adoptdontshop4lyfe
+’all workfiles’ is the only option I use. No point in the rest for me personally. But once I go to it my files are all jumbled & I have no way to sort by alphabetical or date. I can start a file yesterday and it takes time reading carefully each name down the list 5 times before I find it. And no the search is not helpful when I can’t remember a name. Who was that guy yesterday? Oh he’s # 26, it only took 2 minutes to find the file, OR where is Mr. “Brown”? Oh he is last on the list. Please make sort by alphabetical OR date(preference is a-z)and for some but not me as I do not use it but file/claim number 1-9. +Need to add an address at the same time as name & ph#.+Need to be able to make notes. The notes function has where ’task’ or some choice that makes no sense at all. I just need to type a basic note so I don’t have to carry paper also. “repair fender, Rplc hood, bumper (w/fog), LT help” etc... the incoming/ outgoing, whatever it is weird choices are pointless(same on desktop version). (((Only pathways had simple note function that would add to bottom of estimate, ccc is missing it))), now there are all sorts of Complicated note choices and makes no sense at all. Maybe a simple note function on the app so I don't have to switch out to my iphone notes app to write or carry a clipboard for things I will forget like what the car needs by the time I write the estimate.

Developer Response
Thanks for the review, your requests will be evaluated and considered for upcoming releases.
A few problems need fixing
12/01/2019

adoptdontshop4lyfe

+’all workfiles’ is the only option I use. No point in the rest for me personally. But once I go to it my files are all jumbled & I have no way to sort by alphabetical or date. I can start a file yesterday and it takes time reading carefully each name down the list 5 times before I find it. And no the search is not helpful when I can’t remember a name. Who was that guy yesterday? Oh he’s # 26, it only took 2 minutes to find the file, OR where is Mr. “Brown”? Oh he is last on the list. Please make sort by alphabetical OR date(preference is a-z)and for some but not me as I do not use it but file/claim number 1-9. +Need to add an address at the same time as name & ph#.+Need to be able to make notes. The notes function has where ’task’ or some choice that makes no sense at all. I just need to type a basic note so I don’t have to carry paper also. “repair fender, Rplc hood, bumper (w/fog), LT help” etc... the incoming/ outgoing, whatever it is weird choices are pointless(same on desktop version). (((Only pathways had simple note function that would add to bottom of estimate, ccc is missing it))), now there are all sorts of Complicated note choices and makes no sense at all. Maybe a simple note function on the app so I don't have to switch out to my iphone notes app to write or carry a clipboard for things I will forget like what the car needs by the time I write the estimate.
Developer Response 12/13/2019
Thanks for the review, your requests will be evaluated and considered for upcoming releases.
Love it- but
08/16/2018

dntsmithjc
As a shop manager, I love this app. It makes my job and my estimators’ jobs so much easier and streamlined on the front-end, for in-process, or a quick update. I have 7+ and much prefer phone app to tablet due to photo quality and speed. It’s faster to take photos with phone app and write estimate using desktop CCC vs tablet. 2 critiques-1. When adding a photo/hitting the “+” arrow always pops up the “from camera” or “from folder” question. Personally I would never use my phone’s memory to store damage photos, so this is an added step that’s a pain. Maybe add a second “+ from folder” button if someone needs that, but go direct to camera if hitting the “+” while in the app.2. After taking photos from app and trying to lock an estimate with the “images required to lock” setting enabled in CCC, it does not recognize phone app photos as an image in attachments- not sure why, but need a fix.

Developer Response
Thanks for the feedback and we're happy the app is making you and your estimator's jobs easier. We're in the process of enhancing photo capture, and soon you will be able to take photos back to back without the camera closing. We will investigate the issue where photos captured from the app are not recognized, and you're unable to lock the estimate.
Love it- but
08/16/2018

dntsmithjc

As a shop manager, I love this app. It makes my job and my estimators’ jobs so much easier and streamlined on the front-end, for in-process, or a quick update. I have 7+ and much prefer phone app to tablet due to photo quality and speed. It’s faster to take photos with phone app and write estimate using desktop CCC vs tablet. 2 critiques-1. When adding a photo/hitting the “+” arrow always pops up the “from camera” or “from folder” question. Personally I would never use my phone’s memory to store damage photos, so this is an added step that’s a pain. Maybe add a second “+ from folder” button if someone needs that, but go direct to camera if hitting the “+” while in the app.2. After taking photos from app and trying to lock an estimate with the “images required to lock” setting enabled in CCC, it does not recognize phone app photos as an image in attachments- not sure why, but need a fix.
Developer Response 08/23/2018
Thanks for the feedback and we're happy the app is making you and your estimator's jobs easier. We're in the process of enhancing photo capture, and soon you will be able to take photos back to back without the camera closing. We will investigate the issue where photos captured from the app are not recognized, and you're unable to lock the estimate.
Great App
11/11/2022

Killface56
Definitely a very helpful tool to have on your phone with this application. Able to quickly check if parts are ordered, if something was added to an estimate, and even check photos to see if something was missing when the vehicle came in. Only gripes I have is I would like to be able to add some things to the estimate from my mobile device and possibly be able to order the parts straight from the app if it’s something we have already integrated on the desk top version. Other thing is I have it crash or not want to load a few times throughout the day, not sure if that’s an Apple issue or an app update issue. Other than that I think it’s a great app to have and hope to see some great updates in the future!

Developer Response
Thanks for the review! We are glad you are enjoying the app. We have taken your feedback into consideration and are always working on making the app better for our users. If you have further suggestions and feedback to improve our app, we would love to hear from you. Please feel free to either submit them through the in-app customer feedback or contact our Customer Support Team at (800) 637 - 8511.
Great App
11/11/2022

Killface56

Definitely a very helpful tool to have on your phone with this application. Able to quickly check if parts are ordered, if something was added to an estimate, and even check photos to see if something was missing when the vehicle came in. Only gripes I have is I would like to be able to add some things to the estimate from my mobile device and possibly be able to order the parts straight from the app if it’s something we have already integrated on the desk top version. Other thing is I have it crash or not want to load a few times throughout the day, not sure if that’s an Apple issue or an app update issue. Other than that I think it’s a great app to have and hope to see some great updates in the future!
Developer Response 11/14/2022
Thanks for the review! We are glad you are enjoying the app. We have taken your feedback into consideration and are always working on making the app better for our users. If you have further suggestions and feedback to improve our app, we would love to hear from you. Please feel free to either submit them through the in-app customer feedback or contact our Customer Support Team at (800) 637 - 8511.

We're at it again, updating the app to make it smarter and faster. In this release we have added an exciting new feature that will provide users the ability to submit Total Loss Valuation requests from the app to determine the value of a loss vehicle. If you're finding the app useful, let us know with a review. Your feedback helps us make the app better.