Via Benefits Accounts

Name: Via Benefits Accounts
Rating: 3.3 (2034 reviews)
Author: Acclaris Inc.

By Willis Towers Watson

Free

2K Ratings
Ages

4+
In-App Controls
Category

Finance
Developer

Acclaris Inc.
Language

EN
English
Size

58.8
MB

The Via Benefits Accounts mobile app gives you the power to manage your account(s) anywhere, anytime. With intuitive navigation and a modern look and feel, the mobile app is the smart choice to get the most out of your account. A practical dashboard provides a quick summary of all account information. Easily review expenses and payments, get reimbursed, and receive important updates. The mobile app puts the familiar website experience right in your hand. Here are some of the advantages of the Via benefits mobile app: Safe, secure and simple user login and registration Use your Via Benefits website login and password Face ID or Touch ID authentication Built for busy lives – Check an account balance on the go Submit new reimbursement requests Upload legal and account documents for review Take pictures or upload supporting documents from iCloud Make a payment or correct a negative balance in the app Resolve account issues easily Receive push notifications to stay aware of important account activity Get help fast – start a new help ticket or call account support with a tap. Manage all support in one place

Ratings & Reviews

3.3

out of 5

2K Ratings

Login Issues Resolved
08/30/2022

Rob987654321
Updated Review:Finally working with customer service the login issue has been resolved. They got back to me and wanted to delete my online account and reset it up. I told them mobile app was not worth the time to re-enter all my data back into the app, so they came back again saying to go through the steps to set up new account on the app. I used the same UID as I have on the website, it then asked me for my same web account password to login. It worked. This could have been an easy resolution if customer service and the tech support CS was consulting knew what to do right from the beginning. A more than 1 hour call with CS could have been 5 min. I increased star rating from 1 to 3. Won’t know more about the app itself until I have time to use it.Initial Review:I’m having the same problem that is reported by many others. The same website login credentials are not working. Will not let me set up new credentials or use forgot user ID or password. So far I have not been able to login to app. Customer support at ViaBenefits is unaware of this issue and so far has been unable to provide a resolution. Support ticket being issued. We’ll see if login issue will be resolved.
Login Issues Resolved
08/30/2022

Rob987654321

Updated Review:Finally working with customer service the login issue has been resolved. They got back to me and wanted to delete my online account and reset it up. I told them mobile app was not worth the time to re-enter all my data back into the app, so they came back again saying to go through the steps to set up new account on the app. I used the same UID as I have on the website, it then asked me for my same web account password to login. It worked. This could have been an easy resolution if customer service and the tech support CS was consulting knew what to do right from the beginning. A more than 1 hour call with CS could have been 5 min. I increased star rating from 1 to 3. Won’t know more about the app itself until I have time to use it.Initial Review:I’m having the same problem that is reported by many others. The same website login credentials are not working. Will not let me set up new credentials or use forgot user ID or password. So far I have not been able to login to app. Customer support at ViaBenefits is unaware of this issue and so far has been unable to provide a resolution. Support ticket being issued. We’ll see if login issue will be resolved.
Camera drives me crazy! well but:
11/09/2025

Bill18052
This via benefits mobile app is much easier to use than submitting using a computer. However, certain data gets entered using scroll wheels at the bottom of the screen. These scroll wheels have very tiny labels, making them hard to see for people who haave vision difficulties. Also, on a few screens the button that needs to be pressed does not appear in the visible screen area but requires a user to drag the display up slightly to find it. Overall, a good app. I upgraded to the latest version of the app for iPad. The same issues noted above still apply. And after I used the iPad camera to take images of my documentation, the camera kept looking for and trying to take another set without my initiating anything. Then I had multiple images and needed to figure out how to delete the ones I didn’t want. It was a bit frustrating until I finally got a readable image and was able to hit the button to save the image before the camera took another.Willie
Camera drives me crazy! well but:
11/09/2025

Bill18052

This via benefits mobile app is much easier to use than submitting using a computer. However, certain data gets entered using scroll wheels at the bottom of the screen. These scroll wheels have very tiny labels, making them hard to see for people who haave vision difficulties. Also, on a few screens the button that needs to be pressed does not appear in the visible screen area but requires a user to drag the display up slightly to find it. Overall, a good app. I upgraded to the latest version of the app for iPad. The same issues noted above still apply. And after I used the iPad camera to take images of my documentation, the camera kept looking for and trying to take another set without my initiating anything. Then I had multiple images and needed to figure out how to delete the ones I didn’t want. It was a bit frustrating until I finally got a readable image and was able to hit the button to save the image before the camera took another.Willie
Great to have an app, but actual reimbursement/payment approval is horrible!
07/03/2024

Bean1737
They want you to submit so much rhetorical evidence and paperwork just to approve that it's a "medical usage". It's a doctors office and states "patient" and date and amount for service and they want more. They will deny deny deny even when you send them everything the dr has to give you. I don't think it's necessary for them to see full blown personal health details to be able to show that yes this is a legitimate dr office and this patient was seen that day for services so you can use your health savings account for that. One time they even denied something because the paper showed $100 paid for 1 child another $100 paid for another child, and the total payment was $200 and they said the amounts don't match!!!? What!? My 8 year old can tell that 2 $100s IS $200! It's just exhausting and this is OUR money I don't feel a company should be this difficult, we've had a different company in the past who never even asked for documentation as long as the payment was made to pharmacy or medical office. So this is very frustrating. Everything else as far as the app goes is user friend etc.
Great to have an app, but actual reimbursement/payment approval is horrible!
07/03/2024

Bean1737

They want you to submit so much rhetorical evidence and paperwork just to approve that it's a "medical usage". It's a doctors office and states "patient" and date and amount for service and they want more. They will deny deny deny even when you send them everything the dr has to give you. I don't think it's necessary for them to see full blown personal health details to be able to show that yes this is a legitimate dr office and this patient was seen that day for services so you can use your health savings account for that. One time they even denied something because the paper showed $100 paid for 1 child another $100 paid for another child, and the total payment was $200 and they said the amounts don't match!!!? What!? My 8 year old can tell that 2 $100s IS $200! It's just exhausting and this is OUR money I don't feel a company should be this difficult, we've had a different company in the past who never even asked for documentation as long as the payment was made to pharmacy or medical office. So this is very frustrating. Everything else as far as the app goes is user friend etc.
App/Help Desk needs improvement
04/28/2025

Chitown56$
All of a sudden in the new app (I guess you updated) it appeared Past Expenses for Medicare could be entered so I tried and nothing. Tried again and one went through so I tried again and nothing. Called and entered with rep, nothing. Called a week later and nothing. Entered a Help Ticket, received a response that it wasn’t resolved which obviously they didn’t read or try to look at the problem because it wasn’t resolved so I called again which this woman was very helpful so I’m waiting again. But seriously all the time and effort when I’m working is ridiculous. Why can’t you see in the app years and all the activity that happened? When you submit it’s in a limbo state, for these past expenses at least, with no indication of Pending/Rejected (with a reason). You’ve got to make this app more up to date as it’s just time consuming when there’s no need for it. Thank you for listening and hopefully something happens.
App/Help Desk needs improvement
04/28/2025

Chitown56$

All of a sudden in the new app (I guess you updated) it appeared Past Expenses for Medicare could be entered so I tried and nothing. Tried again and one went through so I tried again and nothing. Called and entered with rep, nothing. Called a week later and nothing. Entered a Help Ticket, received a response that it wasn’t resolved which obviously they didn’t read or try to look at the problem because it wasn’t resolved so I called again which this woman was very helpful so I’m waiting again. But seriously all the time and effort when I’m working is ridiculous. Why can’t you see in the app years and all the activity that happened? When you submit it’s in a limbo state, for these past expenses at least, with no indication of Pending/Rejected (with a reason). You’ve got to make this app more up to date as it’s just time consuming when there’s no need for it. Thank you for listening and hopefully something happens.

Minor performance enhancements

Version 27.7

1d ago

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