Honestly I don’t have a lot to compare this app to. From my experience it’s in a category all its own. The United Website both for employees and for customers has never been as easy to use as this app, in my opinion. Somehow they really did a lot to get this app right. What impressed me is that there are maps of airports with in-depth search capabilities on here. There are links to hotels and rental cars. There are ways to book flights. It will tell you the numbers of various passengers on a given flight and show you the plane diagram with empty seats shown. If you happen to be flying standby, it will show you the list of pass-riders including you, in order. There is so much information on this one app that I suppose the only problem I have had with the app is occasional lag in downloading some things. For example, the airport maps take a very long time to download. They seem to require a lot of space on your device. All the same, it can be very valuable information when you succeed in downloading it.I would be remiss if I didn’t also mention that this app can contain the online in-flight entertainment for some flights! I’ve watched movies on this app. I’ve seen television shows.Bottom line, this is an unusually functional app. It’s extremely powerful and packed with detail. It’s the best of the travel apps I have used, but admittedly I don’t have all the other airlines’ apps downloaded. One would have to do a thorough study to compare all the aspects of all the airline apps. I suspect this is one of the best though!

I have been a long time customer and a Mileage Plus Club member. On a flight to Mexico earlier this I was filling out my immigration form. As the female flight attendant passed me by I did not hear her ask me for a drink. As she passed to the next row I held my hand up where she could see me, and she did. She ignored me as she served the others behind me. I then touched her shoulder with my indexed finger, again I was ignored. As she walked away down the isle I gently touch her on her back with the palm of my hand. She whipped around and told me not to touch her. She said I had ignored her as she had first passed. I explained to her I was filling out the form and did hear her. I told her she did not have to be so rude, I merely wanted a glass of water . She abruptly laid down a glass of water down in front of me. This was witnessed by other passengers and the other flight attendant. I was ignored for the rest of the flight. I was angry and wanted to complain but I felt it would fall on deft ears, I was also fearful of being met in Mexico by authorities. United has not had the best reputation in addressing situations with passengers. As I de-planed, the the observing flight attendant, rather than wishing me well as they normally do, she bowed her head down looking at the floor and said nothing. As I said I would have written a letter, but I have friends who have done so just to be ignored by an airline. This was an isolated incident and I continue to fly United, but I felt like management should know. If you care to call, I would be happy to discuss the incident. Sincerely, John Arnolfo

Had a bad experience last night at Aspen Airport. Flight was delayed because of an incoming aircraft delay. Notification was horrible, leading many people to go to the airport and wait for four hours. Fortunately I have a residence nearby and was able to go back to my house and wait there. There was, of course the expense of the Uber. Then got back to the airport around 945 pm and everything seemed good -we loaded on the plane and pulled away from the gate and then had to cancel because of lack of deicing equipment. I was automatically rebooked to this morning. That flight time changed suddenly a little after 7 am and then when I went on your app to rebook, it offered the option of choosing standby without losing your original confirmation. I went to do that, but was unable to do anything other than confirm a different flight. I did that, despite that not being my preference, and then was not assigned to a seat. When I went to choose seats, the first class seats which I had paid for in my previous flight were not available. No big deal. But when I went to choose an exit row seat, it wanted to charge me $69 more despite the fact that I had originally had a first class booking. I spoke to an agent via the text option and she was unable to help me! What’s the point of having a customer service agent if they can’t provide service to the customer? overall, United has some big issues and needs to understand that there has to be a focus on the customer.

The app is super convenient to have especially if you fly united frequently. You can view your miles, check in, save your TSA & cc info etc. BUT there are some things that could/should be improved to the search function that would help with usability. 1- you can’t seem to filter options & sort at the same time. For some reason it’s one or the other which is inconvenient. Being able to do both helps narrow down options to speed up the search process. 2- there isn’t an option to sort by price. When searching on other sites/apps like Expedia, you’re able to sort by price (low to high) in order to help make your decision if cost is an issue. I’d appreciate this addition as well.This is all assuming the search feature is working. It’s often very finicky in that when you try to sort or filter, it’s says it cannot find options that match your preference despite that not being true. For example, I’ll attempt to limit to nonstop flights but it’ll say none available despite the very 1st option on the unfiltered list being a nonstop flight. This happens quite often with different filter options & can be very frustrating to the point I’ll sometimes go to the web page or Expedia app just to do my initial search.