Will jump to on duty/off duty/ driving or whatever on its own and you won’t know til you look close. Has showed the wrong location a couple times. When you call customer service first of all you listen to this extended recording that has nothing to do with your issue and then you sit on hold forever with terrible screechy elevator music hurting your ears if you wear a Bluetooth headset. Then when you finally get a person they don’t have a clue what they’re doing and blame it on you and your device. All that being said, we hear from other people that most the other elog companies are the same way. So we stay here because they’re cheaper than most for the junk that works if it feel like it. Thanks to the government for knowing how to operate a commercial vehicle better than a trained professional. Not. Amazing how fast they respond to a bad review. Too bad they don’t respond to issues. They don’t give ticket numbers for most issues, they blow us off. Also, since a good share of your customers are in the US, get customer service people that speak understandable English!Nothings changed after 2 years. Still does what it wants when it wants.

I paid for a full year then I sold my truck three months in and bought a ELD exempt truck. I tried for almost three months to get in touch with someone to change my account type and just credit my new account. I never received a credit or refund towards my other account where I was only using BigRoad as a electronic paper log. You can never get any sales person or customer service person to call you back or pickup the phone. I would never recommend Fleet complete anymore and I thought that Keep-trucking was bad. I do like the interface and how easy it is to use. The sales department never call you back most of the time it takes two months to get anyone. The tech support department is the best part off the the company. The freight app needs work especially when it comes to uploading documents even with the current update. Their quality and customer service has fallen off tremendously! They are a hassle to deal with right now the only way you can get a quote is by calling someone which is ridiculous I would like to see prices for their applications or equipment placed on their website. I paid for a year then three months later canceled the lease on my truck tried to transfer my services to the new truck and they wouldn’t give me credit. I was left with holding the bag on nine months of unusable service because my new truck was eld exempt.

I searched high & low before the ELD became mandatory so I could use the AOBRD. Every company had so much BS added into their packages that I did not want. I could care less how much idle time my truck had on a 10 degree night or a hard braking event due to a herd of elk on the highway. I keep up with my trucks, I know where they are and when they load. I understand the needs of the large fleet but that’s not for me. I ran into the Big Road boys a few years ago in Dallas Texas at the truck Show. They were great to work with and gave me 1 year free trial with the electronic version so I could get my feet wet. It was great, all I wanted was the log book although they offered more in-depth versions. Their ELD is simple, it’s easy for a non-tech guy like me and their tech help is great and always available. Big Road is the most simple subscription I found. I didn’t even need to buy hardware, it works on your phone or I-pad. Have an Apple or Samsung, your ready to download, no other equipment necessary except for the computer plug in. Other company’s wanted me to purchase their monitors. Big Road is here to stay, so far after 3 years I rate them a 12 on a 10 scale and the unit subscription cost per day is the cheapest on the market.Thank you Big Road.

App removes your signature all the time then automatically drops you into on duty when you're not on duty then you're in violation the location marked is wrong at times I know the app uses google maps so unless Melvindale Mi moved to delta township Ohio something is certainly wrong Melvindale is nowhere near OH The app will give a violation warning for can't modify logs talked to big road about it and they're aware of that bug and are working a fix for it that was a year ago. There are times where it just stops working altogether not just with my truck but other trucks. When I mean stop working or will show you stop in Fort Wayne IN and your 6 hrs away and have been on duty the whole time. Won't record drive time at the time you mark on break it shows on break So you go to leave and guess what app takes your break away and now you're in violation and yes it was clearly marked and saved on the log. So clearly have some issues with this app that need to be fixed because if I get a ticket from dot because this app has a mind of its own I will be pist