I made an appointment when I had a headache and swollen lymph nodes and an urgent care didn’t know what was wrong with me. The PA who helped me on this app was able to diagnose ophthalmic shingles before the rash was present. She instructed me to go to the ER, who said they had no idea what was going on but treated me for shingles bc of the care I received on the app. It turns out that she was correct, and speedy treatment is critical for this illness. The care I received on this app greatly reduced my chances of complications and made treatment possible.

The app is super convenient and great to use. I think the nurse chats and telehealth video conferences with the docs are awesome features (especially now with COVID). I would give the app 5 stars but I believe there is a glitch on the iPhone app that doesn’t allow you to upload your pictures/documents before conferencing with a doctor. Yesterday, I desperately needed to talk to a doctor but could not proceed with anyone because the app did not let me do all the steps when filling out my information so I could not upload necessary documentation. After the first initial step where you fill out your medical history, it does not lead you any further to billing, etc. After inputting your name, allergies, and any medication you may be on, the app takes you directly to the waiting room to see the doctor. I tried deleting and reinstalling the app, updating it, and restarting it but still I could not get to the proper page I needed to be. When compared to the computer version, the laptop version of the website is much simpler and easier to use. On the laptop, I was able to fill out much more information, upload my documents, and confirm my billing. Please look into this issue because this really is a great app.

I just installed the app today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through the app, please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if the app wasn’t flawed as much.

Overall, I really like this app and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes the app if I try. Please fix that! I tried everything to make it work in case it was user error...might be the app itself!I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.