The app is extremely misleading. It leads you to believe you have a refill when you don’t. If you order a refill, and didn’t have one available then your doctor is contacted. I don’t want my doctor contacted unless I authorize it. Furthermore, many medication’s are available generically and can be billed to a good RX or other coupon at the walk-in drugstore for less than insurance price or cash price. Express scripts is very greedy and they won’t honor these coupons. furthermore, they try to charge astronomical prices, calling certain medication’s specialty, when, in fact, they have many off label use and can be purchased for as little as $20 cash. Once your prescription is sent to Xpress scripts and not fillable thru insurance or their own incompetence or otherwise laziness, it’s impossible to get it back out of there easily. the only thing this service is good for is filling prescriptions that you have a refill on that are cheap, covered by insurance and need to be refilled regularly. The app needs many improvements. they should have to return to the customer a printed copy of every electronic prescription that they mishandle and do not fill in the manner requested by me, the customer.generics, utilize, or a 50-50 chance. You either get a quality one that is made in the USA, or end up with a very inexpensive generic, made outside of the USA. I haven’t tried to order a specific generic company, because I don’t want to be on hold for that long.

The app is good, and it is easy to order scripts. Cons: Changing an alert is next to impossible. Removing a medication is not possible as far as I can see. The virtual pharmacy ID card is not printable and does not contain all of the information the hard copy card has. (I have ordered a hard copy about 25 times, and have yet to receive a hard copy) There is not a section for drugs you may be allergic to. If you are looking to see your claims and history, or medicine history; you are out of luck. The search thinking wheel spins forever and almost always times out giving the message “9999: We are sorry, we are unable to complete your transaction at this time. Please try again later.”. Should you actually reach your history of any kind, forget actually printing it out. Pricing a medication by history is a long shot Only about 10 current medications show up and only about half of those are actually current up to date medications that you are taking. You better be an ace speller. If you misspell any drugs when searching within the app, the search is not smart and will not recognize even a close misspelled medication. In the world of apps, this one needs some work.

The reason for only 4 stars are that #1 the app offers to keep track of how much medicine you have, however you have to input when you refill a medicine, rather then them update it automatically. #2 the app is slow to sync when a prescription is processed/shipped/delivered and I mean sometimes by three days #3 This may be more of a ‘plan’ issue “con” then ‘app’ but if you refill a prescription and it’s too early to fill (you have the option of as early as a month-online to refill) rather then the day it is dispensed, you will be billed the day you refill online. #4 their is an option to send a secure message to the RX company through the app. But you must log into the app continually to check to see if it was responded to, rather then being alerted through an email, letting you know that it’s been replied to. #5 Twice I’ve had issues logging in. Sometimes it’s after an update, or when your fingerprint doesn’t register but password does. The support center actually recommends that you delete their app, then reinstall. This is under FAQ in the support Center online. Again, these are just small grievances of the APP, nothing that reflects on the overall plan itself. I simply wanted to layout why I only gave the app 4 stars. On a side note: I save an enormous amount of money by using their mail-order service. I think overall they are an excellent plan D for Medicare patients.

I used to love express scripts. I went two weeks (x2) of full on titration due to them running out of a medication. I waited and waited… now I don’t order sensitive medication from them. I get those local because of that broken trust. The other medication on my list doesn’t update the red like that says (authorization needed) I click on the (…) next to that, send authorization to provider and it still shows in red as if I haven’t sent that authorization…. So that’s confusing. I understand that sometimes pharmacies run low in medication but who’s job is it to ensure there’s a threshold stock before a reorder / restock occurs. I think there you’ll find the solution. All the other medications I get from them are okay. I had such a time with the ladicane patches having the gel leaking out of every last batch for over a year. Got all over my hands placing the pad on my back. I’m thankful my animals weren’t affected and most importantly my toddler grandson. I think the supplier of that product no longer shows up in my inventory. But it’s a lowest bidder game. Anyway app could use a bit of work in the red letters that never change in my list once I authorize my automatic refill. Thanks for the service I do receive, I am thankful, just wanted to express my concerns.