Mail 4+

I’ve used Mail since day one to access all my email accounts in one place and it’s made my email life mostly easy. The spam filtering could be better, but that may be more a server problem with some of my accounts rather than a Mail problem.

The one true Mail app problem I’ve had several times has to do with the “select all” then “Mark as read” button, where it can change automatically to “Mark as UNread” if it thinks I’ve already marked everything as read. It’s uncanny how many times this automatic change has happened just as I was pressing what I thought was the mark as read button, only to see that it now would mark everything as unread. It doesn’t matter if I immediately select all again and mark as unread… Mail will keep marking my emails as unread until it eventually marks them as read again. The great advantages of using Mail far outweigh this one issue, but it’s still inconvenient, and the reason I rated the app 4 stars.

Ok, Apple. We get it. You’re a large corporation at war with other large corporations over internet dominance. You’re willing to use your customers as means to your ends. So it’s no great surprise when we try to read emails on this app that we get messages like “Account Error” or “This message was not downloaded from the server.” In my case, it happens all the time with my AOL and Gmail accounts. What is a nifty little surprise is that those same messages show up with my iCloud email account. That’s the funny thing about the battles in life. Once you start them, you never know where it will end. So tell us, Apple, are you at war with yourselves??? Or is it ever increasing incompetence and arrogance??? The dissatisfaction with this app and other native iOS apps speaks to a bigger problem for you, Apple. Things on our devices don’t work as well as they once did. Your customers are trying to tell you something and you don’t seem to be listening any longer. Bigger companies than you have gone out of business, companies that everyone thought would be around forever. Think Sears. Think it can’t happen to you? The nonsense with this app has been going on for over a year now. Email is a basic iOS function. For once, listen to your customers and get this thing fixed.

Dear Claudia,

I hope this message finds you well.

I would like to express my sincerest gratitude for the email you sent regarding the unpleasant situation I experienced at Rodizio Grill Brazilian Steakhouse in Fort Lauderdale.

I deeply appreciate the time and consideration you took to send me your apologies. Your gesture demonstrates a high level of professionalism and commitment to customer satisfaction. Your attention and dedication to resolving the situation speak very well of your character and the restaurant you represent.

I understand that sometimes inconveniences can arise, and it is reassuring to know that, in those moments, there are people like you willing to listen and act in such an attentive and responsible manner. I greatly appreciate your effort, which seemed to me a gesture of profound humility that should be highlighted.

Thanks to your gesture, my wife and I have decided to return soon to Rodizio Grill Brazilian Steakhouse to once again enjoy your excellent service and cuisine. I would like to emphasize that we are not seeking anything for free, because there are things that money cannot buy. This letter means more to us than any economic gesture, and we just want to enjoy the excellent service we have always appreciated.

Best regards,

Carlos Lizcano - Adriana Escobar
Family Lizcano - Escobar