Brinks Home Security 4+

Great app - easy to use

I love the app and would rate it a 5+ if it would allow seeing every frame on camera SVR playback when scrolling. My prior security system allowed this (just like your phone camera does when you are scrolling through a video). If you are looking for something on the saved video, it is awesome to have the frame by frame option. With this app the screen is blank as you scroll. Yes, it has a high speed option up to x16, but that is literally useless when trying to locate something on the saved camera video and you have no clue what day or time it happened. For instance, coming home from being out of town for a week we noticed some sort of critter burrowed under the driveway. So far we have been unable to get a clear view to identify the critter when it comes and goes. If I could scroll frame by frame this would be easy to locate. Please consider adding this change. Thank you.

Developer Response ,

Hello, We are always looking to improve the experience for our users, and really appreciate the feedback. We've forwarded your feedback to our developers. If there is anything we can do for you, please feel free to reach out to us. - Juana H.

Takes advantage of senior citizens

My dad as Alzheimer’s and I know that the salesman could see that because my dad repeats things over and over again. If a salesperson sees that someone forgets and continues to ask the same question, why would they continue to try to make a deal with them. I called my dad to see what he was doing and he says, “this nice man is installing a security system.” I have power of attorney and didn’t know anything about it. So I immediately went over there and my dad didn’t know what was going on and the technician told me that he could tell something wasn’t right. The technician called his boss and the boss said that my brother (who self medicates) said it was okay. No. The salesman doesn’t know what goes on in my family and should never overlook things when they just don’t seem right. After that I has to move my dad to a senior company so he wouldn’t get taken advantage anymore in his house by people who “self medicate” and brinks wants $200 to transfer his account or pay $4000 to get out the contract. This is what people are doing to senior citizens these days. Ridiculous. Not to mention my dad already has ADT! Brinks should have just left it alone and stop the competition that my elderly father now has to pay for.

It’s great but…

I use this for my home and it’s great and all but it was supposed to be a upgrade from at&t since they are shutting down the alarm system. They don’t have an automatic set alarm and it’s annoying constantly setting it up myself every night. It also records every-time something goes by the front of my house. I changed it in the settings and now it won’t save any recordings anymore. Also they should set up a support chat but the text support they have is so useless because you can’t chat with someone or they don’t have the option you want help with. It’s annoying that you have to call for everything, it’s supposedly been set up for 10 years already and they don’t have that basic thing already. Another thing is you have to go on a website to manage other things instead of having everything on the app.