There are 8 stations near my home. On average there will be two that have bikes. Maybe four bikes total, and maybe two of them will work.I love this app, and highly recommend it IF you are okay with the possibility if it not serving you when you need it. There used to be people regularly brining bikes from the overcrowded areas back up here. Now I rarely ever see them, and I have to walk far and stay locked in on this app to HOPEFULLY get a bike for my short ride to work. This used to be my main mode of transportation and it was the best, but now I always must have a backup mode of transportation because I never know if there will be a working bike. And if there is, it might be a 10 minute walk away because the three closer racks that are supposed to hold 15 bikes each might all be empty.

I was very pleased with how the app worked. Just a few simple essential functions but they worked well. The live map was accurate and the trip mapping function worked well. Yes, not all of the bikes are perfect (fix those loose headsets!), and the docks don’t always work (which can be discouraging when you finally reach your destination and hope to ditch the bike like a hot potato and you find the only empty docks are not working), but most everything worked well enough, enough of the time for this user who was there for a few days as a tourist. And customer service was right there to take any phone calls with questions. Unless you want to try the scooters, which look like an easier and more fun way to get around, the whole BikeShare system is pretty awesome. A great alternative to taking the Metro or using a car. The 30 minute time limit is sufficient to get from one place to another if you are a tourist exploring different parts of the city.

Had a HORRIBLE experience with renting my bike and ending the trip docking it. Was a little disappointed with how difficult it was for a newcomer to try to rent a bike for only half an hour, but this entire experience was negated by one of the most superior customer service experiences I’ve ever had.Marie (I definitely want to give her a shoutout!) spoke with me on the phone and was not only patient, but went above and beyond what I expected customer service would be for a $2 bike ride around DC. I had an issue docking my bike, and she was able to talk to upper management (without me even having to ask) and calm my fears as a first time user of the service.Now that I’m aware of how the system works, I would definitely recommend renting a bike through this company in the city (especially if you want to put in the exercise and save money over Uber, scooters, and other ride share/renting services).

We’re in Nova where the bike stations are few and far between. The idea is awesome and we’re psyched to have a dock in our neighborhood, but of our 30 min ride 15 was going out of our way to find a dock to check into. Miami had a 2 hour limit, which was wonderful and left us feeling like we weren’t rushing. Here we wanted to stop along the W&OD, but couldn’t because we needed to get to George Mason ASAP. Forget about going out towards FC. The last dock is at EFC and navigating 15 min out and then having to turn back brings you nowhere. Great in theory for downtown, but not an enjoyable experience outside of town. And honestly, who’s going to be able to commute on a 3 speed on the Custis from EFC into the city in 30 min?