The companies recent release of new privacy policy terms causes an overlay screen to appear immediately after log-in. The “accept” button that allows you to move on past those terms is not active. I have scrolled through the entire policy., multiple times, and waited several minutes in case the company had certain qualifiers to make that button work. I’ve also tried uninstalling and reinstalling the app and had the same result. I’m on the latest production (non-beta) version of iOS and have no issues with any other applications. It is difficult to imagine how the “accept new terms” feature made it through any kind of QA process before release since it prevents access to the entire apps.

I read reviews from 2021 where it said the app was unusable and figured hey it’s 3 years later so that’s probably fixed - well nope it is not fixed!!! I wish customer service would stop telling customers to go to the app when you can’t even register as the Terms of Service still won’t let you accept even after scrolling through. I thought I got past this by exiting the app and restarting which finally made the terms of service button live, then as the next screen I’m asked for my email and I put it in and get ‘Invalid Argument’ message. Could not go any further. Come on app developers and SPS - get it together!!! Fix and test or take the app offline and customer service, please stop wasting customers time telling them to go to the app which is broken!!!

This review is as of 9SEP21. I was unable to accept the terms and conditions on the app’s login page, “accept” was greyed-out. After repeatedly exiting out of the app, and pulling it up again, it finally let me accept the terms and conditions. However, once that was done, the app mandated you provide a work phone number, it was not immediately apparent that you can delete that field. Sorry, SPS that’s none of your business, and I don’t need you calling me while I’m at work. Finally, there are fees for paying through the app. Useless.Update: 25APR22. Still cannot log in. It is stuck at the Terms & Conditions user agreement. You cannot select “I AGREE” only “CANCEL” which makes the app not load.

I have used this app to manage my account for a number of years now. While it’s always had its quirks, suddenly out of the blue it is requiring acceptance of a new Terms of Service, and the accept button is disabled. There seems to be no way around the problem unless and until the developers fix it, and there has not been an app update in more than 5 months as of the date of this review. Typical of SPS; they’re not exactly the most customer friendly or focused mortgage servicer out there, but they’re the one I’m stuck with until I refinance. Regardless, their app is an abomination. Avoid them if at all possible.