Verizon Care Smart

Name: Verizon Care Smart
Rating: 3 (97 reviews)
Author: Verizon Wireless

Lifestyle

Free

97 Ratings
Ages

13+
Years
Category

Lifestyle
Developer

Verizon Wireless
Language

EN
English
Size

94.9
MB

The Verizon Care Smart app lets you activate and manage Care Smart’s Get Help– Professional Monitoring service, as well as other Care Smart features, on eligible models* Apple Watch, Samsung Galaxy Watch and Google Pixel Watch connected through a valid plan to the Verizon network. Use the Care Smart app to set up Care Smart’s Get Help - Professional Monitoring (subscription required). A Get Help agent responds 24/7 when you tap the watch’s Get Help button or when the watch reports a fall. As needed, the agent can notify emergency services with your location and can also conference in a trusted personal contact. Your Trust Circle contacts can view your location and are notified when the agent closes your case. (In contrast, the Verizon Care Smart Watch is also compatible with the Care Smart app, but that watch does not support the Get Help services. However, it does allow the watch user’s Trust Circle contacts to communicate with and locate the watch by using the Care Smart app.) Care Smart Get Help - Professional Monitoring for eligible models of Apple Watch, Samsung Galaxy Watch and Google Pixel Watch is now available as part of the Verizon MyPlan SmartWatch Data and Safety Perk. Learn more here: https://www.verizon.com/solutions-and-services/add-ons/safety/smartwatch-data-safety-perk/ *Care Smart is available for Apple Watch 4 and later, Samsung Galaxy Watch4 and later, and Google Pixel Watch.

Ratings & Reviews

3.0

out of 5

97 Ratings

Occasional Problems
01/13/2023

NJOY111
Generally, this is a good product, but occasionally has some glitches which are difficult to resolve. For example, currently when I open the dashboard and press on the locator tab on the screen, which should spin for a few seconds, and then tell you the time and location, it just keeps spinning. Not sure if this is an app issue or what, I’m not sure how to get assistance with this. This has been going on for about a week and not sure how to fix this.

Developer Response
Hello,Could you please reach out to me at caresmart.feedback@verizonwireless.com and mention this review in the email? I would like to gather more info from you in order to address this issue. Thank you!
Occasional Problems
01/13/2023

NJOY111

Generally, this is a good product, but occasionally has some glitches which are difficult to resolve. For example, currently when I open the dashboard and press on the locator tab on the screen, which should spin for a few seconds, and then tell you the time and location, it just keeps spinning. Not sure if this is an app issue or what, I’m not sure how to get assistance with this. This has been going on for about a week and not sure how to fix this.
Developer Response 01/17/2023
Hello,Could you please reach out to me at caresmart.feedback@verizonwireless.com and mention this review in the email? I would like to gather more info from you in order to address this issue. Thank you!
Log on issues
07/02/2022

Kimberly in Ohio
Have had this app installed on my phone since December and had it synced with the to Care Smart watches purchased for my children. Up until two weeks ago everything was working perfectly! Then approximately 2 weeks ago, it no longer allowed me to log on using my Apple ID. I press the button/key to login on the sign in page, but nothing happens other than the letters go from white to gray while I have my finger on the key. it does not acknowledge my facial ID. Tried to log on using regular sign in as well as Google, but because my email address and phone number are already associated with an account, it will only gives me the option of signing on with Apple ID. Spoke with Verizon for nearly an hour today and then called Apple as well and still no luck. Have also uninstalled and reinstalled the app multiple times including this morning… Have also tried to shut down phone and restart several times as well.

Developer Response
Hello Kimberly,Could you please come back and update us on your new experience with the caresmart app and if you are still having issues or if the issues you saw were resolved? We hope to hear from you!
Log on issues
07/02/2022

Kimberly in Ohio

Have had this app installed on my phone since December and had it synced with the to Care Smart watches purchased for my children. Up until two weeks ago everything was working perfectly! Then approximately 2 weeks ago, it no longer allowed me to log on using my Apple ID. I press the button/key to login on the sign in page, but nothing happens other than the letters go from white to gray while I have my finger on the key. it does not acknowledge my facial ID. Tried to log on using regular sign in as well as Google, but because my email address and phone number are already associated with an account, it will only gives me the option of signing on with Apple ID. Spoke with Verizon for nearly an hour today and then called Apple as well and still no luck. Have also uninstalled and reinstalled the app multiple times including this morning… Have also tried to shut down phone and restart several times as well.
Developer Response 07/26/2022
Hello Kimberly,Could you please come back and update us on your new experience with the caresmart app and if you are still having issues or if the issues you saw were resolved? We hope to hear from you!
?
07/31/2022

sh16830
Can’t access anything through app!!!! This has been a month now that it hasn’t worked! The watch works, but it’s pointless to have because the app will no longer let you log into your account, therefore, I can’t use the device as designed. I’m paying for an item that doesn’t work. I called Verizon. They told me there’s nothing they can do until it’s fixed!!! So, I’m paying for a device that doesn’t work?! The point was to have this so that I can monitor my child and to give me peace of mind. It has been far from that…It has created more stress, as I can’t get the app to work even after multiple attempts of deleting and reinstalling, and not to mention the lengthy phone conversations with Verizon, just to say that they can’t help at this time. It’s a shame, because I did like the watch and app the one time I got to use it. Ridiculous.

Developer Response
Hello, Please reach out to me at caresmart.feedback@verizonwireless.com so I can assist you in getting back into your account, in the email you can mention this review as well as your CELL phone number for your Care Smart account, I hope to hear from you soon!
?
07/31/2022

sh16830

Can’t access anything through app!!!! This has been a month now that it hasn’t worked! The watch works, but it’s pointless to have because the app will no longer let you log into your account, therefore, I can’t use the device as designed. I’m paying for an item that doesn’t work. I called Verizon. They told me there’s nothing they can do until it’s fixed!!! So, I’m paying for a device that doesn’t work?! The point was to have this so that I can monitor my child and to give me peace of mind. It has been far from that…It has created more stress, as I can’t get the app to work even after multiple attempts of deleting and reinstalling, and not to mention the lengthy phone conversations with Verizon, just to say that they can’t help at this time. It’s a shame, because I did like the watch and app the one time I got to use it. Ridiculous.
Developer Response 08/23/2022
Hello, Please reach out to me at caresmart.feedback@verizonwireless.com so I can assist you in getting back into your account, in the email you can mention this review as well as your CELL phone number for your Care Smart account, I hope to hear from you soon!
Have to delete everyday
05/03/2023

tedswp1
I think the app and watch are a great idea and we will continue to use it because it works for our family at the moment. My husband actually uses it because it is the ONLY device we could find without internet. However, the app does NOT make a sound notification so I have to be looking at my phone to see if I get a message, does not find location well, voice messages do not always work, messages do not always get sent, it advertises 10 numbers but 1 is taken up by the “watch wearer number” which I think is not right, and at least once a day if not more, the app will not open on my phone so I have to delete and reinstall/re-sign in to get it working again.If the company would fix those things I would give it 5 stars.

Developer Response
Hello,Thanks for bringing these issues to our attention. Would you be able to email us at caresmart.feedback@verizonwireless.com so that we may connect to start looking into these issues further and gathering more info from you? Please mention this review in the email. I hope to connect with you soon. -DA
Have to delete everyday
05/03/2023

tedswp1

I think the app and watch are a great idea and we will continue to use it because it works for our family at the moment. My husband actually uses it because it is the ONLY device we could find without internet. However, the app does NOT make a sound notification so I have to be looking at my phone to see if I get a message, does not find location well, voice messages do not always work, messages do not always get sent, it advertises 10 numbers but 1 is taken up by the “watch wearer number” which I think is not right, and at least once a day if not more, the app will not open on my phone so I have to delete and reinstall/re-sign in to get it working again.If the company would fix those things I would give it 5 stars.
Developer Response 05/05/2023
Hello,Thanks for bringing these issues to our attention. Would you be able to email us at caresmart.feedback@verizonwireless.com so that we may connect to start looking into these issues further and gathering more info from you? Please mention this review in the email. I hope to connect with you soon. -DA

Support for IOS 18 SDK

Version 3.0.15

Sep 9

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The following data may be collected but it is not linked to your identity:
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