MetLife Pet

Name: MetLife Pet
Rating: 4.5 (20801 reviews)
Author: MetLife

Finance

Free

21K Ratings
Ages

16+
Years
Category

Finance
Developer

MetLife
Language

EN
English
Size

45.1
MB

At MetLife, we know becoming a pet parent comes with a lot of joy and a few surprises. One of those surprises? Just how much there is to keep track of when it comes to your pet’s health and wellness. That’s why we’ve redesigned the MetLife Pet app to make it easier than ever for our policyholders to manage their pet’s health and wellness with confidence, all in one convenient place. Here’s what you can do with the MetLife Pet app: - File a claim quickly and easily - Upload invoices and documents directly from your phone - Track the status of your claims in real time - View your coverage details and remaining plan limits - Receive alerts and messages about your claims - Manage your pet’s insurance and health records - Access 24/7 live Telehealth Concierge chat* - Read personalized pet care articles - Find nearby pet services - Update your contact information - Support for credit card, debit card, or ACH/checking account Payment Types Submitting a claim is simple: Just snap a photo of your invoice and notes, and submit everything right from your mobile device. In fact, 80% of claims are processed in 10 days or less, and you can follow the progress every step of the way. Need help? You can chat with a helpful team member directly through the app or reach us anytime by phone or email. Not a policyholder yet? Get a free quote in minutes at metlifepetinsurance.com.

Ratings & Reviews

4.5

out of 5

21K Ratings

Very happy
05/08/2024

cash no more
MetLife insurance is super affordable easy and user-friendly, and the company is very quick with processing claims. They processed and accepted my claim the very next day after I submitted it. AND they even Zelled the payment to my account the very next day. So I had the money in my account the very next day after submitting the claim. I was shocked! I have been telling everyone because that’s exactly what you want when choosing and pet insurance. Our puppy had an emergency accident that cost us $4,500. We wouldn’t have been able to survive financially if we didn’t get reimbursed immediately. I’m thrilled that I chose MetLife this time instead of Aspca pet insurance, which was more expensive and had long processing times for claims and even longer to receive any payment. Additionally, the Aspca app and website had frequent technical difficulties, making it impossible to submit claims for weeks at a time. Thanks again Metlife!

Developer Response
Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance! We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful. - The MetLife Pet Team
Very happy
05/08/2024

cash no more

MetLife insurance is super affordable easy and user-friendly, and the company is very quick with processing claims. They processed and accepted my claim the very next day after I submitted it. AND they even Zelled the payment to my account the very next day. So I had the money in my account the very next day after submitting the claim. I was shocked! I have been telling everyone because that’s exactly what you want when choosing and pet insurance. Our puppy had an emergency accident that cost us $4,500. We wouldn’t have been able to survive financially if we didn’t get reimbursed immediately. I’m thrilled that I chose MetLife this time instead of Aspca pet insurance, which was more expensive and had long processing times for claims and even longer to receive any payment. Additionally, the Aspca app and website had frequent technical difficulties, making it impossible to submit claims for weeks at a time. Thanks again Metlife!
Developer Response 05/10/2024
Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance! We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful. - The MetLife Pet Team
The app is frustrating
02/06/2024

Malissa18
I have had no issues with my coverage and overall, I am satisfied with the services provided by MetLife. However, I have encountered recurring difficulties with the functionality of the app's features which has gotten worse in recent years. For example, I have attempted to utilize the vet chat on multiple occasions, but have been unsuccessful in reaching a representative. I consistently receive an error message stating, "Sorry, we're off the leash" or something along those lines. Similarly, I have encountered errors in the customer service chat, making it challenging to get in touch with someone regarding any concerns or inquiries. Furthermore, when attempting to rectify incorrect information on my dog's profile through the app, I continue to receive the same error message. Although I was able to submit a recent claim, it is currently in a processing state with an estimated waiting time of 5-10 days for document verification. Unfortunately, the app does not provide any indication of whether I have successfully submitted all the necessary documents, leaving me uncertain about the status of my claim and the accessibility of the information for the company.

Developer Response
Hello, we are sorry to hear of your negative experience with the MetLife Pet Insurance app. We would like to speak with you further regarding your experience as there are some details that will help us investigate these issues, such as your specific device model. Please email us directly, with your contact information and username, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
The app is frustrating
02/06/2024

Malissa18

I have had no issues with my coverage and overall, I am satisfied with the services provided by MetLife. However, I have encountered recurring difficulties with the functionality of the app's features which has gotten worse in recent years. For example, I have attempted to utilize the vet chat on multiple occasions, but have been unsuccessful in reaching a representative. I consistently receive an error message stating, "Sorry, we're off the leash" or something along those lines. Similarly, I have encountered errors in the customer service chat, making it challenging to get in touch with someone regarding any concerns or inquiries. Furthermore, when attempting to rectify incorrect information on my dog's profile through the app, I continue to receive the same error message. Although I was able to submit a recent claim, it is currently in a processing state with an estimated waiting time of 5-10 days for document verification. Unfortunately, the app does not provide any indication of whether I have successfully submitted all the necessary documents, leaving me uncertain about the status of my claim and the accessibility of the information for the company.
Developer Response 02/08/2024
Hello, we are sorry to hear of your negative experience with the MetLife Pet Insurance app. We would like to speak with you further regarding your experience as there are some details that will help us investigate these issues, such as your specific device model. Please email us directly, with your contact information and username, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
If you hope to use the virtual Vet services, think again
03/21/2024

Bexrobinson
My dog is limping and he’s obviously in pain. My local vet is away at lunch so I decided to use the virtual vet services offered by my MetLife policy. I was in the middle of a chat with the virtual vet when she asked me to record a video of my dog attempting to walk when the chat crashed. I tried to reopen the chat but repeatedly got an error message. I logged in through my computer and the chat feature was not available there either. It gave a number to call for support, so I did. After “troubleshooting” by deleting and re-adding the app, the rep told me that sometimes the chat isn’t available so it shuts down. What I surmised is, the chat feature “shut down” during my discussion with the vet and there is no recourse or support available. They offered no alternatives and the support vet didn’t attempt to contact me via email. The virtual vet support is one of the reasons I selected this insurance and this is extremely disappointing. Now I have to wait until my local vet comes back from lunch and personally take him in. Very disappointed in this non-existent support feature of the insurance.

Developer Response
Hello, we are sorry to hear of your negative experience with the MetLife Pet Insurance app. We would like to speak with you further regarding your experience as there are some details that will help us investigate these issues, such as your specific device model. Please email us directly, with your contact information and username, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
If you hope to use the virtual Vet services, think again
03/21/2024

Bexrobinson

My dog is limping and he’s obviously in pain. My local vet is away at lunch so I decided to use the virtual vet services offered by my MetLife policy. I was in the middle of a chat with the virtual vet when she asked me to record a video of my dog attempting to walk when the chat crashed. I tried to reopen the chat but repeatedly got an error message. I logged in through my computer and the chat feature was not available there either. It gave a number to call for support, so I did. After “troubleshooting” by deleting and re-adding the app, the rep told me that sometimes the chat isn’t available so it shuts down. What I surmised is, the chat feature “shut down” during my discussion with the vet and there is no recourse or support available. They offered no alternatives and the support vet didn’t attempt to contact me via email. The virtual vet support is one of the reasons I selected this insurance and this is extremely disappointing. Now I have to wait until my local vet comes back from lunch and personally take him in. Very disappointed in this non-existent support feature of the insurance.
Developer Response 03/25/2024
Hello, we are sorry to hear of your negative experience with the MetLife Pet Insurance app. We would like to speak with you further regarding your experience as there are some details that will help us investigate these issues, such as your specific device model. Please email us directly, with your contact information and username, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
No stress cancer treatment
02/27/2025

PixEllaMi
Our dog was diagnosed with cancer of the anal gland six months ago. It had spread to two lymph nodes. She’s had two surgeries, six rounds of chemo, four ultrasounds, x-rays, blood test, etc. Of all the stress that we have been through over the last six months,money was not an issue all because of Met Life. They literally saved my dog’s life. They enabled us to give her the treatment she needed. Everything about this company is wonderful. Customer service is great. There’s always someone there to answer the phone. Their app is easy and their payments are swift and directly into my bank. They don’t have a schedule of fees, so they don’t max out on any single treatment. I cannot recommend this company enough. Everyone in my family uses MetLife for their pets.

Developer Response
Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance! We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful. - The MetLife Pet Team
No stress cancer treatment
02/27/2025

PixEllaMi

Our dog was diagnosed with cancer of the anal gland six months ago. It had spread to two lymph nodes. She’s had two surgeries, six rounds of chemo, four ultrasounds, x-rays, blood test, etc. Of all the stress that we have been through over the last six months,money was not an issue all because of Met Life. They literally saved my dog’s life. They enabled us to give her the treatment she needed. Everything about this company is wonderful. Customer service is great. There’s always someone there to answer the phone. Their app is easy and their payments are swift and directly into my bank. They don’t have a schedule of fees, so they don’t max out on any single treatment. I cannot recommend this company enough. Everyone in my family uses MetLife for their pets.
Developer Response 03/03/2025
Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance! We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful. - The MetLife Pet Team

Bug fixes and enhancements.

Version 4.5.0

Jan 9

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics