With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support.
Using the Cox app you can:
○ View your service details
○ Manage your bill, view statements, update payment methods and make a one time or recurring payment.
○ Check your data usage
○ Stay up-to-date with outage alerts
○ Search and browse helpful troubleshooting and how-to articles
○ Message a customer care agent anytime, anywhere with 24/7 support
○ Update your profile information or change your password
○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service
We'll keep adding more ways to help you better manage your account.
Other bug fixes and minor enhancements
Ratings and Reviews
I write reviews VERY very infrequently but when it was requested of me while I was in the process of actually using the app, I decided I would do so. I decided to do so because in all honesty I’d just realized my account hadn’t been paid; my auto-draft didn’t go through because I’d had to cancel that payment method a few weeks ago due to fraudulent card activity. I was able to log into my Cox app though and literally within a matter of less than even one minute, I had been able to super conveniently catch my bill up to date, delete the debit card associated with the fraud (unrelated to Cox, yet which had still been listed as being an available means of payment options), AND I’d even enrolled in monthly auto-draft.
I have an app for every one of my bills that HAS an app available… that said, of ALL the various ones I’ve got downloaded and regularly do utilize to keep tabs on various accounts, the Cox app is the best one. This app was clearly designed to be very straight-forward and is one of the simplest ones to effectively navigate, most definitely!
My Internet has stayed up for a month!
For about 6 months I’ve had intermittent problems with my internet being slow or non-existent. I bought a new router. Helped a little but not much. Signed up on the plan for a service tech to come to my house. First visit the tech found some old connections to rooms I didn’t have TVs in and terminated them. Also found an old signal booster they recommended removal of. He left and said my signal was good now. Worked better for about a week and then back to same old problems again
Called a tech again. Different tech came out and said it was the little Cat 5 Ethernet cable between my Cox modem and my router. Didn’t make sense because I don’t move stuff around so how could it just go bad.
Week later internet was down again. I finally was frustrated enough to unhook my modem and go to the local Cox store and ask for a new one even though I got the same exact model.
No charge to change modems. Guess what? I haven’t had a single problem since. Internet is fast and reliable now. Two tech visits and multiple online tech sessions and no one could seem to diagnose what was wrong. A change of modem did the trick. Moral: if you’ve tried everything, try getting a new modem, or better yet, have the techs keep one in their truck and change them when they’re on-site. Could save a lot of time and frustration.
I have had cox internet for several years, a few years ago I did an online chat (so I would have evidence) and asked about adding tv. I was quoted a price that was agreeable so I signed up. My bill was significantly higher and I complained. Nobody cared that I was quoted a lower price but I did get my bill down somewhat. I reluctantly kept the service for a few years but finally canceled. I noticed after cancelling tv that my internet was significantly slower for the first couple of months but slower sped back up. I have electronic billing and they don’t make it easy to see your billing statements (especially after they slow your internet) so I never looked at my bill that close until recently and I noticed that I was still paying for a tv app (whatever that is?), but I had a “bundle” discount. Well, the tv app service was more than the discount so I called to cancel that and a very rude lady canceled my service. Now my bill is higher than before, even though the discount was less than the service. They are the most convenient internet around so they don’t care about poor reviews because they know I’m stuck with them for now, but I wouldn’t recommend them.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Cox Communications, Inc.
- 74.5 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © Copyright Cox Communications, Inc. 2021
With Family Sharing set up, up to six family members can use this app.