The Kaiser Permanente of Washington app makes it easier than ever to manage your health. Exclusively for Washington residents, the mobile app has easy-to-use, quick-access menus for getting care, refilling most prescriptions, scheduling appointments, and even checking wait times.
Enhanced navigation organizes the information and features you need into convenient sections:
• Get Care — Find a doctor, schedule an appointment, contact a consulting nurse, chat with a clinician, conduct an E-visit, or find Urgent Care and CareClinic locations.
• Medications — Refill or transfer most prescriptions, see a list of all your medications, view pharmacy wait times, or contact a Pharmacy representative.
• My Health — Review and share your health history, securely message your doctor’s office, review visit summaries and check most lab test results.
• My Plan — Pay your bill, quickly access your Kaiser Permanente Digital ID card, view Explanation of Benefits, Benefits Usage and Coverage Documents.
• Locations — See the Kaiser Permanente facilities nearest you, and check the wait times.
Sign into the app with your kp.org/wa user ID and password. If you don’t have a user ID and password, visit kp.org/wa to register for your sign in data.
If you’re not a Kaiser Permanente member, visit kp.org to discover the many advantages available to members, including flexible and affordable health plans, electronic health records, the convenience of an integrated network, and industry-leading online tools that let you take control of your health.
• Improved prescription refill and after visit summary experience
Ratings and ReviewsSee All
This app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good.
You have to login to every individual tab every time you click on it. Messages will send or close before you have written out your message. You can’t schedule appointments for lots of specialists like the behavioral health team. It is impossible to login successfully the first time - it repeatedly gives you error messages until the app decides you have suffered enough for this session and finally lets you in. It alternates error messages to prevent you from logging in. Just a poorly constructed app. One should expect better from such an expensive healthcare company.
Awkward but functional
I don’t think anyone enjoys using this app. It keeps logging you out, sometimes 10 seconds after you just logged in. The text is fuzzy in places. The scrolling is weird, and doesn’t even work the same from screen to screen. The animations seem arbitrary. The layout sometimes makes no sense at all. Sometimes the text is super extra bold, and sometimes it’s so thin it’s almost invisible.
Still, I’ve managed to do everything I need to do (after tapping “Log In” enough), so it could be worse.
Overall, this is an unpleasant but functional app. But it doesn’t matter, since you don’t have a choice. You have KP insurance, and there’s no alternative to this app.
UPDATE: I had a video appointment, and I assumed that’s why I was told to download this app. But the video appointment just opened Safari! Why does this app even exist?
- Kaiser Permanente
- 113.7 MB
- Health & Fitness
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Danish, Dutch, Finnish, French, German, Norwegian Bokmål, Spanish, Swedish
- Age Rating
- Infrequent/Mild Medical/Treatment Information
- © 2020 Kaiser Permanente
With Family Sharing set up, up to six family members can use this app.