Carrier SmartHome

Name: Carrier SmartHome
Rating: 3.8 (2067 reviews)
Author: Carrier Corporation

Lifestyle

Free · Designed for iPad

2.1K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Carrier Corporation
Language

EN
English
Size

240.8
MB

Carrier SmartHome is your go-to app for managing and personalizing your home’s comfort experience! With a sleek, intuitive design and enhanced features, Carrier SmartHome makes it easier than ever to control your compatible Carrier system remotely, set customized schedules, monitor energy use, and get real-time alerts to ensure your home is always just the way you like it. Key Features: • Remote Control: Adjust temperature, humidity, and settings from anywhere. • Smart Schedules: Create custom schedules to match your routine and save on energy costs. • Energy Insights: Track usage trends to optimize efficiency. • Real-Time Alerts: Receive notifications if anything needs attention, from filter changes to unexpected system performance. With Carrier SmartHome, we’re redefining what home comfort means. Download now and enjoy complete control at your fingertips! This app is compatible with iPhone iOS 15.1 or later.

Ratings & Reviews

3.8

out of 5

2.1K Ratings

Please bring back the cost breakdown
Jul 22

DJ Freon
Update: July ‘25 | Outside sensor temps are back! Excellent. Now please bring back the cost breakdown of the usage. I used to be able to see how much the electric heat cost vs heat pump heat, etc. Please bring that feature back too and then the app will be back in my good graces. Original review below until then. Original Review: This app is just fine. It’s acceptable. But it removed features that I had in the old app. It was very important to see the temperature outside at the actual compressor. If the temperature seemed abnormally high or low it gave me an indication of needing to clean the coils. Please bring this feature back. I don’t need another app telling me what the temperature is from an RSS feed from a weather service at a weather station that’s somewhere near my house. I can get that on 1 million other apps. Also, bring back the ability to see what portion of the unit was costing money. It was very useful to see the breakdown of what was costing what. Why would you remove features that were on the old app?

Developer Response
Thank you for your feedback. Your experience is important to us! Please download version 1.2.17, available now, which returns your individual outdoor air temperature to the app. You can view energy usage by going to the device screen, tapping the settings wheel, and selecting “Status & Energy Usage.” If you have more suggestions or questions, feel free to reach out at ResDigital@carrier.com.
Please bring back the cost breakdown
Jul 22

DJ Freon

Update: July ‘25 | Outside sensor temps are back! Excellent. Now please bring back the cost breakdown of the usage. I used to be able to see how much the electric heat cost vs heat pump heat, etc. Please bring that feature back too and then the app will be back in my good graces. Original review below until then. Original Review: This app is just fine. It’s acceptable. But it removed features that I had in the old app. It was very important to see the temperature outside at the actual compressor. If the temperature seemed abnormally high or low it gave me an indication of needing to clean the coils. Please bring this feature back. I don’t need another app telling me what the temperature is from an RSS feed from a weather service at a weather station that’s somewhere near my house. I can get that on 1 million other apps. Also, bring back the ability to see what portion of the unit was costing money. It was very useful to see the breakdown of what was costing what. Why would you remove features that were on the old app?
Developer Response Jul 31
Thank you for your feedback. Your experience is important to us! Please download version 1.2.17, available now, which returns your individual outdoor air temperature to the app. You can view energy usage by going to the device screen, tapping the settings wheel, and selecting “Status & Energy Usage.” If you have more suggestions or questions, feel free to reach out at ResDigital@carrier.com.
Good HVAC hardware, disappointing app makes premium features pointless
Nov 1

PigTree
Good HVAC hardware, disappointing app makes premium features pointlessInstalled Carrier heat pump system with ERV and 3-zone setup with MERV 15 filtration. The equipment itself performs well, but the Infinity app is surprisingly limited for a premium smart system.Major gaps:- No ERV monitoring or control through the app whatsoever. During California wildfire season, I can’t remotely switch between fresh air and recirculation modes when AQI spikes - have to walk to the thermostat every time.- Zero integration with HomeKit or Matter, so no automation based on outdoor air quality sensors or scheduled filter runtime optimization.- No filter pressure monitoring or change reminders despite having differential pressure sensors. With 3 zones and MERV 15 filters, I’m guessing on maintenance intervals instead of getting data-driven alerts.- Much of the data displayed isn’t actionable - shows me things are running but doesn’t let me adjust or automate based on that information.Starting to regret paying the premium for Carrier’s ecosystem over a competitor with better software integration. The hardware investment deserves app functionality that actually leverages the sensors and capabilities already installed. Until they add ERV control and smart home platform integration, you’re better off with a basic system and third-party smart controls.

Developer Response
Thank your detailed feedback. We’re glad to hear the hardware is performing well, but we understand your disappointment with the app’s limitations—especially for premium systems like yours. Your points about ERV control, smart home integration, filter monitoring, and actionable data are extremely valuable. Our product team is actively evaluating enhancements to better leverage system capabilities, including ERV functionality and broader smart home platform support. Feedback like yours helps guide these improvements. We appreciate your input and your patience as we work toward a more connected experience.
Good HVAC hardware, disappointing app makes premium features pointless
Nov 1

PigTree

Good HVAC hardware, disappointing app makes premium features pointlessInstalled Carrier heat pump system with ERV and 3-zone setup with MERV 15 filtration. The equipment itself performs well, but the Infinity app is surprisingly limited for a premium smart system.Major gaps:- No ERV monitoring or control through the app whatsoever. During California wildfire season, I can’t remotely switch between fresh air and recirculation modes when AQI spikes - have to walk to the thermostat every time.- Zero integration with HomeKit or Matter, so no automation based on outdoor air quality sensors or scheduled filter runtime optimization.- No filter pressure monitoring or change reminders despite having differential pressure sensors. With 3 zones and MERV 15 filters, I’m guessing on maintenance intervals instead of getting data-driven alerts.- Much of the data displayed isn’t actionable - shows me things are running but doesn’t let me adjust or automate based on that information.Starting to regret paying the premium for Carrier’s ecosystem over a competitor with better software integration. The hardware investment deserves app functionality that actually leverages the sensors and capabilities already installed. Until they add ERV control and smart home platform integration, you’re better off with a basic system and third-party smart controls.
Developer Response Nov 3
Thank your detailed feedback. We’re glad to hear the hardware is performing well, but we understand your disappointment with the app’s limitations—especially for premium systems like yours. Your points about ERV control, smart home integration, filter monitoring, and actionable data are extremely valuable. Our product team is actively evaluating enhancements to better leverage system capabilities, including ERV functionality and broader smart home platform support. Feedback like yours helps guide these improvements. We appreciate your input and your patience as we work toward a more connected experience.
Not the experience I expected
Dec 2

Sconnie Guy
For a $$$ HVAC system, this app does not deliver the expected experience. It never shows the system status in real time- it always shows idle when the wall controller shows heating or cooling, so it’s not reliable for remote monitoring to make sure the system is working (for example, if you’re away and the system fails to restart after a power outage - which happened to me!). I also miss being able to see usage for the current day, along with basic charts of use. The first generation smart thermostat that this system replaced had an app that did all of these things! I’m baffled how other technology companies manage to deliver more functional app experiences and Carrier falls short of expectations. Something like a SensorPush sensor and app delivers a much better experience. Are you developing this app in house or partnering with a vendor to manage it? There is a clear disconnect between the premium marketing materials for a top dollar system and the actual app UI… I do appreciate the recent releases that appear to be attempting to address issues but plenty of users have the same feedback.
Not the experience I expected
Dec 2

Sconnie Guy

For a $$$ HVAC system, this app does not deliver the expected experience. It never shows the system status in real time- it always shows idle when the wall controller shows heating or cooling, so it’s not reliable for remote monitoring to make sure the system is working (for example, if you’re away and the system fails to restart after a power outage - which happened to me!). I also miss being able to see usage for the current day, along with basic charts of use. The first generation smart thermostat that this system replaced had an app that did all of these things! I’m baffled how other technology companies manage to deliver more functional app experiences and Carrier falls short of expectations. Something like a SensorPush sensor and app delivers a much better experience. Are you developing this app in house or partnering with a vendor to manage it? There is a clear disconnect between the premium marketing materials for a top dollar system and the actual app UI… I do appreciate the recent releases that appear to be attempting to address issues but plenty of users have the same feedback.
App Freezes Frequently
Jun 8

Dwall90210
Update: I'm pleased to share that Carrier's software team was highly responsive to my concern and promptly released an app update (version 1.1.11) that resolved my issue, along with others reported by fellow users. I am updating my review from 3 Stars to 5 Stars as well. Great job Carrier! Original concern: I’m using Carrier SmartHome app version 1.1.10 on my iPhone 16 Pro Max running iOS version 18.5. The app frequently freezes up, forcing me to either reinstall it or reboot my iPhone to get it working again. After either rebooting or reinstalling the app, it works for a brief period before freezing up once more. This issue has persisted since the previous version of the app. I’m writing to bring this problem to your attention and request a resolution. It’s quite frustrating as it is.

Developer Response
Thank you so much for updating your review — we’re glad to hear the recent update resolved the issue and that you’re now having a smoother experience. We truly appreciate your patience and the time you took to share both the challenge and the resolution. If anything else comes up, don’t hesitate to reach out. We’re here to help!
App Freezes Frequently
Jun 8

Dwall90210

Update: I'm pleased to share that Carrier's software team was highly responsive to my concern and promptly released an app update (version 1.1.11) that resolved my issue, along with others reported by fellow users. I am updating my review from 3 Stars to 5 Stars as well. Great job Carrier! Original concern: I’m using Carrier SmartHome app version 1.1.10 on my iPhone 16 Pro Max running iOS version 18.5. The app frequently freezes up, forcing me to either reinstall it or reboot my iPhone to get it working again. After either rebooting or reinstalling the app, it works for a brief period before freezing up once more. This issue has persisted since the previous version of the app. I’m writing to bring this problem to your attention and request a resolution. It’s quite frustrating as it is.
Developer Response Jun 6
Thank you so much for updating your review — we’re glad to hear the recent update resolved the issue and that you’re now having a smoother experience. We truly appreciate your patience and the time you took to share both the challenge and the resolution. If anything else comes up, don’t hesitate to reach out. We’re here to help!

A refreshed look: Updated icons and colors create a cleaner, more consistent experience throughout the app. Better accessibility: Key screens now support improved large text and layout adjustments so everything stays readable and easy to navigate. More reliable performance: We fixed issues related to notifications, humidity controls, and login so the app stays in sync with your system

Version 1.2.24

Dec 18

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info