We have used the rental app twice when we leased our property. The tool has full support from listing to communication along with rental paperwork support. Super user friendly. We found excellent tenant applicants within 24 - 48 hours. Unbelievable but true. Our applicants were impressed with the quick communication from tour scheduling through the application process. We no longer stress when we need to lease our property. No headaches. We were so impressed we referred our daughter to the app to secure a home when she was moving cross country. She found the perfect home and completed the leasing process in 1 week. The app is very easy to use, list information, and respond to communication. Sure makes life a lot easier for home leasers and renters looking for the best in home inventory on the market. A+++++.

As mentioned this app is overall very good for smaller landlords such as myself. I like it and my tenants like it. If I could ask for a few things I would ask for more adjustability in the Payment platform such as being able to edit the due date of the monthly payment. “ example” would be if I sign a tenant up as due on the 1st of each month and down the road it just works better for them to be on the 2nd of each month the current process it I have to contact Zillow and they have to do this for me. Not a dal breaker just more time consuming. The 2nd thing would be allow weekly installments not just monthly. Some tenants will only do weekly which I now have a separate system in place for them. It’s a lot to handle when a landlord is busy and has multiple platforms to keep track of to make sure tenants are paying on time. Zillow does a great job at notifying me if a tenant is late or if there are any issues at all. Overall I love the Zillow rental manager app it just needs a few tweets to be more desirable to all landlords and tenants. I recommend!

Give home owners a way to add a link to their own scheduling tool. 90% of my time on Zillow is spent just messaging applicants a link to Calendly so they can schedule a tour. Let me put the link right on the listing so when they click Book a Tour it goes to my Calendly. I have a ton of Applicants which is great, but no way to reject them or archive them after I review. I must have reviews the same applications 10 times now because I can’t archive the ones I’m not interested. I can only archive the message conversation, not the application itself. Feature Request #1: ability to reject or archive applications. Feature Request #2: ability to search messages. This includes: name, email, phone, and message content. Feature request #3: allow users to add a post-dated tour to the notes. I can’t add a note showing that an applicant did a tour last week. Feature request #4: the ‘Tour Scheduled’ filter only shows upcoming tours. Show previous tours as well. I want to follow up with people who have had a tour…

As a landlord, my experience with Zillow has been nothing short of frustrating. Let me break it down: Listing Data Issues: The data I input doesn’t consistently appear in my listings. Accuracy matters, especially when attracting potential tenants. Zillow, please get your act together! Applicant Filtering: Where’s the feature to filter applicants based on provided information? It’s like searching for a needle in a haystack. Not cool. Support Quality: Zillow’s support team needs an upgrade. Their responses sound like they were written by a script-happy child. Unhelpful and infuriating. Premium Membership Lie: I upgraded to premium, expecting great support given it is mentioned in their premium list of features. Lies, Zillow, lies! Listing Removal Mystery: My listing was taken down without any justification. No one bothered to answer my questions or guide me on how to resolve it—even though I’m a premium member. Seriously, Zillow? In summary: Zillow, you’ve lost a landlord. I’m moving on to greener pastures (and better platforms). 🏠🚫