Join your video visit right from our app and manage your and your family’s care in one convenient place – no matter where you are. It’s simple and convenient to get personalized health reminders and information from your doctor.
The My Doctor Online app is for Kaiser Permanente Northern California members.
• See your doctor face-to-face with a video visit, have an E-visit for quick online care for common health concerns, email your doctor, or call for advice 24/7.
• Get personalized reminders and information from your doctor to help you and your family get care and stay healthy.
• Schedule and manage primary and specialty care appointments for you and your family.
• Refill prescriptions.
• View test results and information from your medical record.
• Learn about all of your care options.
• Find doctors and office locations.
To get started, download and launch the app. Sign-in with your kp.org user ID and password. A Northern California member without a kp.org user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications to get personalized reminders for appointments, procedures, and more.
• Digital membership card now available
• Letters from Kaiser Permanente now accessible
• UI/UX improvements
• Technical enhancements
Ratings and Reviews
I’m finally frustrated with logging in. I keep track of a couple of Kaiser accounts. If I log in in Safari it gives me a choice from my keychain. Unfortunately the app handles logging in badly. I have to get to the keychain, type in “Kaiser” to get the logins to show up. I wish at least this worked the first time, even if it’s stupid. But no, it won’t fill in the password until I do this whole thing again. Really? You should be able to access the keychain in a better, smarter way, and only once. At least other apps can do this. If you are going to remember my user name, why not fill in the password the first time?
This app rarely ever lets me update my test readings from my One Touch Vero Flex meter. It tries to sync with the meter and fails. It has not worked since the last update for the last three months except maybe two or three times in the last 30 days, so I know it can work sometimes and is not totally screwed up and nonfunctional all the time.
This has been the normal way it malfunctions since I installed it almost a year ago. It worked OK until the first update and since then every update makes it worse.
I cleared the app and reloaded a fresh copy several times and that did not change anything.
The data logger that came with with the meter will update the readings in the One Touch database automatically every time I use the meter if my iPad is within range even if it is off in standby mode. The Kaiser app also automatically uploaded meter readings before the first update but has never even worked with any kind of attempt to upload a meter reading since the first update.
Nobody from my Kaiser caregivers has ever asked me why there have been no new meter readings for the last month so I guess it is not as important to them as I was led to believe, but the meter readings are at least actively stored and reviewed by LifeScan who made the meter and still support it with updates to the app that still continue to work as expected.
Cranky log in, access issues
Several issues: 1. Cranky log in accepts fingerprint, then suddenly doesn’t. 2. Interface email options are displayed asymmetrically, so it’s hard to gauge initially where to press to just review previous emails, not to write one. 3. Writing an email usually results in a message expressing disappointment that it cannot be sent at that time, so your careful, heartfelt pieces may come to naught. Unless, of course, they get through anyway, in spite of the pop up telling you they wouldn’t. 4. You found an email from Kaiser you’d like to read again? Good luck! As often as not, it may be blocked by a notice that the message could not be accessed at this time. 5. You discovered a typo you would like to correct before sending your message? Good luck being able to see what it is you are changing, as, once you tap where want to write, the screen moves instantly up, and out of sight. At which point, you will need to order a sedative.
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Kaiser Permanente
- 120 MB
- Health & Fitness
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- © 2021 Kaiser Permanente
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With Family Sharing set up, up to six family members can use this app.