QFC 12+

No Access to Items in Flyer

Mostly I am happy with QFC’s Pick Up & Go. I am very disappointed that I can’t access the meat listed on sale in the ad flyer. There have been a few times where they have given me some sub-par produce, too. These seem to be the most consistent problems. I appreciate that I have a chance to refuse substitutions, and that if I order the day before, I can add to the order until midnight. I also like being able to use paper coupons, and I appreciate that QFC uses PAPER bags, not plastic. For these reasons, I prefer QFC’s service over Safeway. We have an extremely fragile person in our household, so this service is NOT just a matter of convenience for us, it’s a necessity. I think the problems I mentioned above could be corrected. I hope that happens.

Bad app. 1/3 of the world is technology incompetent.

After long term use of this app i have begun to dislike it more and more. From both an employee side and a customer side. The app is confusing to most people and many people have given up downloading coupons. Company makes things right to a degree but not all the time. Then it’s a battle being told to honor one thing but then write people up for it. The keyboard is slower than slow and most apps do not have a typing problem. Coupons are difficult to find and do not always work. Customers throw tantrums over little details and i have seen people cry over this app not working. I no longer download coupons nor will waist my time on them. The 5 ct limit is frustrating and actually limits sales. If it were not for work i would not have this on my phone. Sorry but i have begun to spend my kroger paycheck at competitors. Kroger has discontinued popular items i use to buy and lock up others. This discourages paying customers to go else where. I use to do big orders but now get produce here and meat and everything else some where else. Prices have steadily increased and shrinkflation has gotten bad

Developer Response ,

Hi Raneec555! We're sorry to hear about your experience. We will share your feedback to our store management team so we can further look into this. Thank you and have a great day!

App has actually worsened

Since my last review the app has become nearly unusable. It is slow, slow, freeze. If you’re going to bloat the app to gargantuan proportions at least have it run. I keep having to exit out of it and restart it or my phone. Just a really crappy experience that is (guaranteed) costing Kroger customers.

Previous review:

The reason to use these apps is the savings and for grocery pickup. So the former works better than fine. I never have a problem with picking up anything. It’s also great for checking the stock of my local Kroger-owned stores. All apps that check in-stock status have my eternal gratitude. The problem is the savings and coupons. It’s discombobulated like whoa. There’s no order or cohesion regarding how to clip coupons, plus get savings, plus see what’s on sale. Even the access points to these areas of the app will look different at different points throughout the app. It should be uniform, like Safeway’s. Chaos can reign supreme but the fundamentals of the app should be set predominantly within sight and remain there unchanged as one traverses the app.