Discovery Bank has been very useful as my alternate bank account for day to day needs , I am even thinking of switching everything to Discovery as they are extremely reliable and convenient and their benefits are AMAZING ekse , I have had no hassles , and when i do have slight hiccups such as navigating the app their customer service team is always eager and ready to help , if there was 10 stars I would definitely rate it 11 , and if Discovery could check whoever handled my card delivery they need to give her a raise she was fantastic and extremely helpful with the process even when there was a hiccup with the 3rd party delivery company but that was all sorted and the advisor set reasonable expectations with myself and allowed me to be fully aware of the process , I take my hat off personally for Discovery and especially the agent who assisted me can you guys please check my contact details on the system and whoever was on the call with me and give them a big round of applause for their service , my sister you deserve a present sthandwa sam , give me a call so I can thank you personally and dont forget my sister lol . Best Regards,Zeiden

The whole idea around a digital behavioural bank is great. However the real everyday client value is much over muchness. You can’t receive international currency, you don’t get any meaningful international assistance (expect a huge phone bill if you have to call them with any issue from overseas). Small simple things available with other banks in app aren’t with Discovery, things like changing where your OTP goes to (no e-Mail option, if you travel you’ll need to get a local sim at every destination to provide a cell number, then call their call centre at a huge expense to change it, then await a security call to authorise it, then wait for the actual process to execute on their end before your fancy card will work for online purchases), some things are ridiculous. There is no available e-mail correspondence and they give you the same old run around on the phone of department to department trying so solve a simple Problem, only up until recently you had to specially request stamped account statements, and because there is no physical branch for most things you have to simply call them and wait for them to sort out any issue you’re having and just trust that they are doing it.Some great ideas, but they are still at the beginning of their learning curve and it can be very frustrating if you‘re on the flat end of the curve as a client needing a working bank card as I recently found out.

Discovery needs to update their app to operate more quicker and more efficient, I’ll compare it to the likes of FNB as you discovery people claim to be an award winning bank but with an app that operates so slow and takes 2 minutes to literally load that’s weak, secondly the tapping feature is just off, and a no no how does the award winning app automatically set a tapping feature without your permission or approval, no discovery needs to fix this with an immediate effect, i gave discovery 1 star so that they can fix their technicals and stops selling us their weak fundamentals otherwise so far in terms of transactions and everything I haven’t had a problem with the bank but you need to reduce some things to improve your app, because it’s like logging into call of duty mobile.

Had a Discovery Medical Aid credit card, which was transferred to this crap ‘bank’ , it eventually expired, and I have been diligently paying the fee for the card to this lousy’bank’ every month, for I dont know how many years now, and/but ever since my original discovery medical aid credit card expired, these Clowns 🤡 NEVER bothered to send me a new card, for how many years Discovery bank exists, how Pathetic, in any case , so I decided to cancel the card as I was paying them every month for nothing/ no card to use/ no value in return, and as far as I know they are making a big Loss in any case , and as I was finishing my Call 📞 last week to cancel the non existent Discoverybank card 💳account , while saying goodbye to the discovey lady (I had to rush to say goodbye) , because I had another incoming call and lo and behold there it was, STANDARD BANK 😀👍🏻, calling me to confirm where I want my Standard Bank Credit Card 💳 delivered😀😀😀now thats service👍🏻👍🏻👍🏻👍🏻, imagine, just as I was ending my relationship with this lazy pathetic bank, there is a Call from my other bank ( Standard Bank) No wonder Discoverybank are not making money/profitI’m unsure how long the term /expiry date on a Discovery card is, but imagine a bank not even interested( in at least 3 or more years time) in making sure that the Client at least have a card so that the Bank can profit of the +-5% fee on every transaction , but not this pathetic lazy bunch They are seriously desperate for money, have been bombarded with daily emails to please pay my closing fee